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Austin Cross
Austin Cross at Land Rover Louisville

Austin Cross

BDC

Land Rover Louisville

4700 Bowling Blvd
Louisville, KY 40207

4.8
35 Reviews
4.8

35 Reviews

Write a Review

35 Reviews of Austin Cross

July 01, 2026

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Employee Rating

I could not ask for a better service rep than Casey James. She goes above and beyond for her customers. I have worked with many over the years, and she is by far the best. More

by DAVIDMETTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Stone, Dylan Gordon , Casey James

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Jul 09, 2026

Land Rover Louisville responded

Thank you for your wonderful feedback! We’re thrilled to hear that Casey provides such exceptional service and goes above and beyond for her customers. We truly appreciate your kind words and will be sure to share your compliments with her. Thank you for your continued trust and business! Best Regards, Tyler Stone Centre Manager

June 25, 2026

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Employee Rating

They are professional, courteous, and extremely efficient! They also provided me with a loaner as to not disrupt my day! Greatly appreciated!! More

by CSTONEJEWELS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 26, 2026

Land Rover Louisville responded

Wow, thanks for the wonderful review! It means a lot to our team that you appreciate the extra service we provide, like our loaner car. We're committed to making your visit smooth from start to finish. As well as providing you with only the best in customer care. We can't wait to see you again! Best Regards, Tyler Stone Centre Manager

June 19, 2026

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Employee Rating

I was very impressed with the service team going above and beyond to provide me with a great experience. Their knowledge and understanding of the vehicle made for an efficient and effective repair. More

by kevincjacksn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Barry Bramblett

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Jun 22, 2026

Land Rover Louisville responded

Thank you for your kind feedback! We’re glad to hear our service team went above and beyond and was able to complete your repair efficiently. We truly appreciate your support and look forward to serving you again! Best Regards, Tyler Stone Centre Manager

June 08, 2026

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Employee Rating

I called & scheduled an appointment for warranty work. I dropped off my vehicle & Austin notified me when it was ready for pick up. More

by KENGLISH001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 09, 2026

Land Rover Louisville responded

We thank you for choosing Germain for your automotive service needs and for leaing Austin and our team this kind 5-star review. Your overall satisfaction is the goal of our team. See you down the road. Best Regards, Tyle Stone Centre Manager

June 03, 2026

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Employee Rating

It was great experience. Easy to schedule. Timely pick up explain service needs . Car returned washed More

by BUTROSRR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 04, 2026

Land Rover Louisville responded

Thank you for sharing your recent service experience with our team. We’re delighted to hear we provided attentive care, reflecting the high standards of service we strive to deliver. Best Regards, Tyle Stone Centre Manager

May 31, 2026

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Employee Rating

The service department is great! Friendly and helpful, I appreciate their efforts to communicate what is going on with service work and provide recommendations on work needed (or no More

by shelleytuxworth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Barry Bramblett

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Jun 02, 2026

Land Rover Louisville responded

Thank you for choosing Germain for your automotive service needs. Our ultimate goal is to ensure you and your Land Rover stay safely on the road. We are delighted you enjoyed the 5-star level of service our team is committed to providing. Best Regards, Tyle Stone Centre Manager

May 31, 2026

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The customer service I received was excellent. The service department took care of everything I needed. More

by maryjo.newton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 02, 2026

Land Rover Louisville responded

Thank you so much! Our team is dedicated to providing outstanding service, and we are thrilled to hear we met that goal for you. We can't wait to see you again soon. Best Regards, Tyler Stone Centre Manager

May 26, 2026

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Employee Rating

They get you in and out and keep you up to date on everything including recalls! More

by mbaker0702
Recommend Dealer
Yes
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May 26, 2026

Land Rover Louisville responded

Our team works hard to provide a quality, informative, and efficient visit. Thank you for sharing yours. Best Regards, Tyler Stone Centre Manager

May 24, 2026

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Employee Rating

I was traveling and in Kentucky and had an immediate need for service on my Range Rover and the Land Rover Louisville service people were great, got me scheduled quickly and took care of the problem. More

by Jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Barry

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May 26, 2026

Land Rover Louisville responded

Thank you for sharing your experience! We’re glad our Land Rover Louisville service team was able to get you scheduled quickly and take care of your Range Rover while you were traveling. We appreciate your kind words and are happy we could help get you back on the road! Best Regards, Tyler Stone Centre Manager

May 09, 2026

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Employee Rating

The recall service was very efficient, done in less time than promised. Had a nice loaner car as well to tempt me as my lease was ending in a few months. More

by LOTTIEJCHESTNUT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Casey in service department

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May 20, 2026

Land Rover Louisville responded

We’re glad to hear you had a quality 5-star recall service experience and were able to take advantage of the loaner vehicle. Our team is always here to help whenever you need us. When your lease is nearing its end, feel free to reach out—we’d be happy to assist you in exploring your next steps. Best Regards, Tyler Stone Centre Manager

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