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Austin Davey

Overview Reviews (232) Inventory (184)

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Austin Davey

Service Director

Campbell Ford

2801 S 11th St
Niles, MI 49120

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4.6

232 Reviews

Overview Reviews (232) Inventory (184)

4.6

232 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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232 Reviews of Austin Davey

May 22, 2025

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Employee Rating

Did not take care of a problem and is not wanting to take care of the problem. Had my truck for two weeks. That Monday after getting it back. I had to take it back and rescheduled for two weeks later. And t care of the problem. Had my truck for two weeks. That Monday after getting it back. I had to take it back and rescheduled for two weeks later. And they had it for two more weeks and never fixed anything never even told me there was another issue until after I picked it up and tried to drive it home. It couldn’t do any more than 45 to 50 miles an hour. Very unhappy and dissatisfied with service at Campbell Ford Niles, Michigan. More

by Randy

Verified Customer

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Recommend Dealer

Other Employees Tagged: Vincent Hernandez

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May 16, 2025

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Attempted to fleece me to the tune of $2100 for a repair that was free and fully covered under factory extended warranty that was free and fully covered under factory extended warranty More

by DBAKE254

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Vincent Hernandez , Nick Boyd

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May 16, 2025 -

Campbell Ford responded

Thank you for your feedback. We understand your concerns and appreciate the opportunity to clarify. The repair in question was not eligible for coverage under the extended warranty, as the specific component that failed is not listed among the covered items. That said, we still provided a complimentary service loaner for your convenience while your vehicle was in our shop, and we also covered the cost of the diagnostic fee to help reduce your out-of-pocket expenses. We’re committed to transparency and customer satisfaction, and we’re always here to answer any questions you may have about warranty coverage or repair recommendations!

May 16, 2025

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Their communication was great! Very easy to work with. They were very professional. Extremely happy! Very easy to work with. They were very professional. Extremely happy! More

by bc101886

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Vincent Hernandez, Mobile Service

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May 16, 2025 -

Campbell Ford responded

Thanks for sharing your thoughts about your experience with Campbell Ford. We appreciate your business and hope to see you again soon!

May 16, 2025

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Employee Rating

Great job. Fast efficient service. Very convenient. They came and fixed car at my house. Fast efficient service. Very convenient. They came and fixed car at my house. More

by No thanks

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Vincent Hernandez, Mobile Service

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May 16, 2025 -

Campbell Ford responded

Thanks for sharing about your experience with Campbell Ford. We appreciate your business and hope to see you again soon!

May 16, 2025

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Employee Rating

Helpful people willing to help and answer questions and explain all details about the service needed explain all details about the service needed More

by ELIZABETHRFAULKNER

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mobile Service

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May 16, 2025 -

Campbell Ford responded

Thanks, Elizabeth, for sharing your thoughts about your experience with Campbell Ford. We appreciate your business and hope to see you again soon!

May 11, 2025

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Employee Rating

he was very helpful polite and got the job done Ihe edge comes back hope comes back hope More

by JANICELOTITO

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Vincent Hernandez, Mobile Service

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May 11, 2025 -

Campbell Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Campbell Ford.

May 07, 2025

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Employee Rating

Helpful, fast, on time, friendly, and did the job right. Liked the home service. Thanks Liked the home service. Thanks More

by WHFRAME842

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Vincent Hernandez, Mobile Service

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May 07, 2025 -

Campbell Ford responded

Thanks for sharing about your experience with Campbell Ford. We appreciate your business and hope to see you again soon!

May 02, 2025

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Employee Rating

I always have great service when taking my car to Campbell Ford. The service there is always fantastic. Campbell Ford. The service there is always fantastic. More

by cwhite2564

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Vincent Hernandez, Mobile Service

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May 02, 2025 -

Campbell Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Campbell Ford.

April 28, 2025

Dealership Rating

Employee Rating

People were good to work with. Work was well done and completed in a timely manner Work was well done and completed in a timely manner More

by FIPSTER1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 28, 2025 -

Campbell Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Campbell Ford. We look forward to having you as one of our valued customers for many more years to come!

April 26, 2025

Dealership Rating

Employee Rating

Have already done so. They Are excellent! Very understanding and very concerned. Great people. A plus They Are excellent! Very understanding and very concerned. Great people. A plus More

by knott.dick

Verified Customer

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jason Ziesmer, Vincent Hernandez

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Apr 26, 2025 -

Campbell Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Campbell Ford, we look forward to having you as a valued customer for many years to come!

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