Austin Howell

My experience with my sales guy, Jason Long was overall pretty good. Is a young man trying to learn the business. He tried to do everything he could to make my absolute worst experience be better. Although pretty good. Is a young man trying to learn the business. He tried to do everything he could to make my absolute worst experience be better. Although he doesn't have much power and changing the outcome. He tried to make the situation better by talking with me. He even had a follow up phone call. But I have to say, my overall experience was Clay Clooney was terrible. Sold me a car that had bad bearings on the front end, a busted radiator hose and completely bad coil packs. Had to pay out of pocket for new bearings on the front passenger side wheel and a complete new tune up. Almost $1,000 in repairs on a vehicle just weeks old. Clay Clooney dealership assured they would help me with any issues and told me they inspected the expedition thoroughly. That was false. They did fix the broken hose only because it busted on the way home from buying the car. More

by framor9 Verified Customer Verified Customer

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My vehicle was immediately returned the day I bought it due to a major radiator hose busting on the highway, on my way home from the dealership. They swore the vehicle was completely inspected after the re due to a major radiator hose busting on the highway, on my way home from the dealership. They swore the vehicle was completely inspected after the repair was made. One week later I'm paying out of pocket for new wheel bearings on the front left side. Two weeks later I'm paying out of pocket for a complete tune up because the Expedition is misfiring. Both times the dealership would not do anything to help my situation. The service manager herself said the vehicle will be completely inspected THESE CARS ARE NOT INSPECTED PROPERLY. Never, will I buy another vehicle from Clay Clooney. Worse car experience ever... More

by framor9 Verified Customer Verified Customer

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This was by far the easiest process I've ever experienced when purchasing a new car. I highly recommend Justin and his team at Clay Cooley Ford. when purchasing a new car. I highly recommend Justin and his team at Clay Cooley Ford. More

by jcrandolph Verified Customer Verified Customer

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Very quick, very fast and nice services, they greeted me quickly and finished the job very fast. quickly and finished the job very fast. More

by adi b Verified Customer Verified Customer

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I would recommend this dealership great customer service since I started going to Clay Cooley Ford they were very helpful from sales department to the service department they always make sure I’m taken car since I started going to Clay Cooley Ford they were very helpful from sales department to the service department they always make sure I’m taken care of … More

by JT_GRIMM Verified Customer Verified Customer

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Ashley was a great help. She was very kind and knowledgeable. Ken did a great job too. She was very kind and knowledgeable. Ken did a great job too. More

by golfer4963 Verified Customer Verified Customer

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Excellent service, friendly staff, quick turnaround—this dealership truly goes above and beyond every time. dealership truly goes above and beyond every time. More

by edwards.billy12 Verified Customer Verified Customer

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I’d like to thank you the kind employees here for correcting an issue and fixing it in a very professional and timely manner! Communication was very on point! correcting an issue and fixing it in a very professional and timely manner! Communication was very on point! More

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Service was great and staff was very attentive , it was definitely a good experience and will be returning. definitely a good experience and will be returning. More

by aflores6007 Verified Customer Verified Customer

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First I would like to say is bring back Austin Howell and put him in charge of the service department (IF IT AIN"T BROKE, DON'T FIX IT) instead of aka (THE DESK JOCKEY PENCIL PUSHER ALEC R). At least Mr. and put him in charge of the service department (IF IT AIN"T BROKE, DON'T FIX IT) instead of aka (THE DESK JOCKEY PENCIL PUSHER ALEC R). At least Mr. Howell is more people friendlier and very knowledgeable of FORD products. I been bring 5 different FORD vehicles to this service department since 1992! Another person you should take care of is service technician Chris James, also very knowledgeable (AT LEAST HE OWNS A FORD). So who every is reading this sends it to the right people to get there xxxx together and get ride of the D.J.P.P. Other than that I'm happy with the out come AFTER Mr. Howell and Chris James took over the service of my vehicle and of the relationship I've had in the past with Mr. Howell. Dropped vehicle off for service: 1. 2/14-3/19 not fixed (DJPP still had it) 2. 3/24-3/31 not fixed (DJPP still had it) 3. 4/1-5/5 Chris James and Mr. Howell did what (DJPP) could not do! I WOULD ONLY RECOMMEND THIS SERVICE CENTER AFTER SOME CHANGES AT MANAGEMENT. In closing I give Austin Howell and Chris James 5 STARS and the DJPP, It's not worth my time.... Thank You Dan C. Ford Owner Since 1984 More

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