Austin Rolles

Alpine Nissan of Denver responded

DONNYDARK2006, Thank you for sharing your feedback. We’re glad to hear that you were satisfied with both the service and the vehicle you purchased. We’re sorry, however, for the frustration caused by the follow-up communication from the lender. We understand how that exchange could feel upsetting. For financed vehicles, lenders are required to verify active insurance coverage directly for their records, which is why they may request confirmation even if insurance was already provided to the dealership. That said, we regret that the messaging came across as admonishing or disrespectful. Your feedback is appreciated and will be shared internally, as we always want the process to feel clear, respectful, and straightforward. Thank you for taking the time to let us know.

Alpine Nissan of Denver responded

davedi0, Thank you for the great feedback! We’re happy to hear our clean facility and friendly, efficient team helped put you at ease. Providing professional, comfortable service is always our goal. We appreciate you choosing us and look forward to serving you again!

Alpine Nissan of Denver responded

atxtink12, Thank you for sharing your experience! We’re so glad to hear that Austin and the team made the process friendly, quick, and easy for you. We appreciate your kind words and are happy we could help find something that fit your needs and budget!

Alpine Nissan of Denver responded

RBEALS6062, Thank you for sharing your experience! We’re glad to hear Austin made the process easy and informative without any pressure. It’s great that our finance team was able to walk you through the options clearly and that your new car was ready to go with a full tank. We truly appreciate your business and hope you enjoy every mile in your new vehicle!

Alpine Nissan of Denver responded

hangtj93, Thank you so much for your kind words! We’re thrilled to hear our team could make your first car experience a great one. We truly appreciate your trust and look forward to being here for you in the future. Enjoy your new ride!

Alpine Nissan of Denver responded

tdleeka2017, Thank you for the wonderful feedback! We're so happy to hear you had a great experience and that you'd recommend the dealership. Your satisfaction means everything to us—we look forward to helping you again in the future.

Alpine Nissan of Denver responded

brandi.bredl, Thank you so much for sharing your experience! We're thrilled to hear that your first dealership visit went so smoothly and that you're loving your new Ariya—what an exciting milestone! Austin and Jose will be so glad to know they made such a positive impact. We appreciate your kind words and look forward to being here for you and your family in the future!

Alpine Nissan of Denver responded

avsmn, Thank you for the kind words! We're so glad to hear that you had a better experience this time around and that our team made a positive impression. Creating a friendly and welcoming environment is something we strive for, and it's great to know it made a difference. We appreciate you giving us another chance and look forward to seeing you again!

Alpine Nissan of Denver responded

melton.bret, Thank you for the feedback! We're glad to hear that our team was a big help and that you had a positive experience overall with Alpine. We understand your concerns about the time it took — we're always looking for ways to improve and make the process more efficient. Your input is valuable, and we appreciate you sharing it!

Alpine Nissan of Denver responded

l49maesr, We're very sorry to hear about your experience and understand how frustrating and disappointing this must be. Transparency is incredibly important to us, and we take concerns like this very seriously. Please allow us the opportunity to look into this further and make things right. When convenient, reach out to our management team directly at jeffrey.r@alpineautomotive.com so we can review your purchase details and work toward a resolution. Your satisfaction matters to us, and we truly appreciate the chance to address this personally.