Ava Williams

This is NOT A PAID REVIEW …Word can’t explain How truly grateful I am… From my 1st call with Ave Williams who actually took the time to listen to me stating “ I know you do not have what I’ve been looking grateful I am… From my 1st call with Ave Williams who actually took the time to listen to me stating “ I know you do not have what I’ve been looking for” with a reply saying oh yes, we do let me get you over to Sonia.. the moment I spoke with Sonia I have which was August 14 I went on a rent without giving her time to speak explaining to her that I’ve been looking for this car since October 2024 I was overwhelmed and fed up with other dealerships not willing to help me they want me to just buy whatever they had on their lot after letting her know exactly what color I want what interior I want inside of the car and what type of car I wanted, she asked me to have a little faith in her and give her a little bit of time. At that point, I didn’t have the faith nor the patient I was ready to get a Mercedes-coupe ..Please keep in mind. This was August 14 August 18. She called me and told me she had my car literally four days later!! I honestly didn’t believe her until she sent me a picture. When I tell you I scream through the phone, I literally scream through the phone. That’s my car.!! She told me the car wouldn’t be in until Thursday. My car actually got there Tuesday 19th. After confirming that my car was ,it was time to make the deal ( Amy) with the magic numbers.. confirming that the numbers were exactly what I was asking for the deal was signed, sealed, and delivered!! Ty Amy❗️ From August 14 to August 21 seven days I was driving my new BMW…Sonia kept in contact with me throughout the entire process. She text me every hour on the hour during her working hours, we actually became friends and showed photos of each other so I guess your question is will I buy another car from Galleria BMW yes and I will only do business with Sonia… just wanna say thank you Galleria Bmw for everything!! Bug shout out to Katie Zazzara for making my presentation an experience worth a lifetime 🗣️SONYA WEST THE BEST 👏🏿👏🏿👏🏿👏🏿 More

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Love at first inquiry! !! I inquired about a specific car online, momentarily I was contacted. Answered a few questions and was instantly paired with a sales person that to !! I inquired about a specific car online, momentarily I was contacted. Answered a few questions and was instantly paired with a sales person that took me seriously, which meant the world to me because of previous experiences. I scheduled a test drive appointment. Upon arrival, nothing but smiles and warm greetings. Katie Z and Ava were amazing. They made me feel like an old college friend. Not only did they deliver on the car I wanted, they also showered me with so much love. I was here just to leave with my dream car, but left with so much more. I will be tell the story of my first BMW for years to come. Thank you for making it worth the 3 hour drive to get my car. I would do it all over again… Ava is a young lady with an old soul and Katie Z is that forever cheerleader. They both embody southern hospitality. So if you are in the market for a car, do yourself a favor and ask for Ava or Katie Z. More

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Ava was great. I would recommend her to anyone. She was very help and knowledgeable. I would recommend her to anyone. She was very help and knowledgeable. More

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My dad and I were looking for a vehicle that would be ideal for college travel. Ava and Maddox were extremely helpful at working to find a car that met my needs! ideal for college travel. Ava and Maddox were extremely helpful at working to find a car that met my needs! More

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So excited for my new ride! Katie is the best! She is very nice and friendly! Very professional and good costumer service! Definitely give her 5 stars! Katie is the best! She is very nice and friendly! Very professional and good costumer service! Definitely give her 5 stars! More

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Galleria BMW really knows how to treat customers. If you are interested in.purchasing a BMW, this is THE place—take it from a returning customer! Exceptional service in every way, shape and form. If you are interested in.purchasing a BMW, this is THE place—take it from a returning customer! Exceptional service in every way, shape and form. Ava Williams was my sales associate, and I must say, she exceeded all expectations! Kind, patient, polite, her communication was excellent throughout the sale. Her boundless enthusiasm is infectious! She shared with me extensive research she had done, comparing the BMW I ended up buying to another car I was considering. Wow! I have never in my many years of car buying had someone do that! Usually I have to do all of the research on my own. Cody Bowman handled the financing of my new car. Cody sold me my last BMW seven years ago. He was professional, helpful, and a pleasure to work with, just as I remember. Michelle Ladner offered excellent guidance and helped seal the deal. A big shout out to Billy Herbert in the service department—you won’t find a kinder service guy! From the moment you walk in Galleria BMW, every employee treats you like royalty. Why haven’t other car dealers caught on?? Don’t know! More

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have been purchasing BMWs for over 20 years, and my experience with Galleria BMW — especially working with Ava — has been the best by far. I truly appreciated her honesty, transparency, and professiona experience with Galleria BMW — especially working with Ava — has been the best by far. I truly appreciated her honesty, transparency, and professionalism. Every number was exactly as discussed, with zero hidden charges. The entire process was smooth, completed in one day,and stress-free. I would absolutely do business with this dealership again and highly recommend Ava to anyone in the market for a BMW. More

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Ava went above and beyond to make a deal with us although we lived out of state from dealership. Offered delivery. Presented all appropriate paperwork such as Carfax and recent maintenance records. Always pr we lived out of state from dealership. Offered delivery. Presented all appropriate paperwork such as Carfax and recent maintenance records. Always prompt in communication. Best I've ever dealt with. More

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Ava was a delight to work with. She was very professional and responded to all my questions very quickly. The entire process of purchasing my new BMW went smoothly and I highly reco She was very professional and responded to all my questions very quickly. The entire process of purchasing my new BMW went smoothly and I highly recommend her and Galleria BMW. More

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Shane, Ava, Ashton and Cody were great to work with, the car trading/buying experience was pleasant because of their professionalism, patience and understanding. Thank you all so much! car trading/buying experience was pleasant because of their professionalism, patience and understanding. Thank you all so much! More

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