BJ Worley

I worked with BJ Worley on the purchase. He did an outstanding job and we appreciated the amount of time he spent with Karen and me driving and comparing multiple GMC, Humvee and Cadillac mo He did an outstanding job and we appreciated the amount of time he spent with Karen and me driving and comparing multiple GMC, Humvee and Cadillac models. His knowledge of each vehicle was amazing. He will be our first call when purchasing another vehicle. More

by ghanna0 Verified Customer Verified Customer

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This service department is the “most challenging” I’ve ever encountered. It took a month to get service scheduled online, then I had to make 2 more calls to “re-schedule” since the online reservation didn ever encountered. It took a month to get service scheduled online, then I had to make 2 more calls to “re-schedule” since the online reservation didn’t make it to their service department, even with a confirmation. I had to get my salesman (BJ) involved to help. BJ is the only reason I was able to get a rental for the day, the service department response is always confusing and a no. My service advisor Mike B is always a joy to interact with, friendly and knowledgeable. Unfortunately, “the new system “ kicked out my tire rotation/balance”, so that didn’t get done. The “system” doesn’t have text capabilities to keep customers updated on their vehicle, and for some reason calling their customers is not part of their program. When I did call, I was put on hold for 16.5 minutes, then had to hang up and call back to get an update. The Service manager again blamed all of the “issues” on the new system and ownership transition. I’ve witnessed and been subjected to this poor customer service for years, since I’ve bought now 3 different vehicles from this dealership. So, “ the new system” is not the problem. I’ll not call out anyone else except to say, BJ at the GMC dealership, is the best salesman there and always willing to go the extra mile, even a year after the sale. BJ and the few people like him are the only reason I’ve stayed at this dealership. Unfortunately, I will be taking my service needs elsewhere, I’ve been disappointed way too many time. Suggestion: Go to the Grapevine Lexus dealership and just watch how the appreciate and take care of their customers. The only way to fix your historical service department problems is to go somewhere and learn from the best. More

by SPTELLEZ Verified Customer Verified Customer

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Friendly, polite, knowledgeable, thorough. It was a nice truck buying experience and I will go back. It was a nice truck buying experience and I will go back. More

by rcdemuth Verified Customer Verified Customer

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I decided to purchase from Tom Clark due to the transparency, straight forwardness and the truly helpful employees in Erica and Scotty. I still feel good about my purchase, The truck I bought was transparency, straight forwardness and the truly helpful employees in Erica and Scotty. I still feel good about my purchase, The truck I bought was explained and shown to me very well. I’d be willing to purchase my next vehicle from Tom Clark and Erica. More

by dgrossart Verified Customer Verified Customer

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We bought several vehicles there and were always happy with the results. the service was always tops. with the results. the service was always tops. More

by jim.harwood50 Verified Customer Verified Customer

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Good Experience with BJ and team. Was able to negotiate pricing and vehicle while at home and then come in for a fast delivery service. Was able to negotiate pricing and vehicle while at home and then come in for a fast delivery service. More

by KEN.HARRIS Verified Customer Verified Customer

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They were very good to me, test drove, noticed an issue with the driver side mirror and they have been very good and very fast about taking care of it. They worked with me to beat another dealers price and with the driver side mirror and they have been very good and very fast about taking care of it. They worked with me to beat another dealers price and got the deal, TJ is very fast and responsive. Would definitely do business with them again. More

by shelton mcpherson Verified Customer Verified Customer

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Amazing experience at James Wood GMC! The staff was friendly, helpful, and made the whole process quick and stress-free. I got a great deal on a car I love, and I’ll definitely be coming The staff was friendly, helpful, and made the whole process quick and stress-free. I got a great deal on a car I love, and I’ll definitely be coming back. Highly recommend! More

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Great experience and great service. Always an easy experience in both the sales and finance group Always an easy experience in both the sales and finance group More

by mhuff2 Verified Customer Verified Customer

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TJ was extremely helpful in getting an affordable & reliable car for my daughter. The finance department still hasn’t sent our documents. reliable car for my daughter. The finance department still hasn’t sent our documents. More

by kristine2reigel Verified Customer Verified Customer

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