Bailey Hendrick

We bought a used Hyundai Elantra Hybrid. When waiting for the salesman to get it it took some time and he told us it was because the battery was dead and then he found out it just needed th When waiting for the salesman to get it it took some time and he told us it was because the battery was dead and then he found out it just needed the reset button hit. Well my daughter drove it for a week and then it shut down on her on the road and said the hybrid battery needed serviced. She pushed the button and it drove fine for another week and then did it again. A press of the button and we drove it straight to a dealer. Here we learned that the battery is on a nationwide recall and is on back orders that have been lasting 3 months to a year! We asked the dealership to work with us because we felt they knowingly sold us a faulty car. This is a Kia dealer... Kia and Hyundai are sister companies and it turns out Kia's are suffereing similar backorders. They have had it for 4 of our 6 weeks of ownership now. They offered to buy the car back for 3k less than we paid for it, not to mention the extended bumper to bumper warranty we bought, and the > 600 we spent having the windows and sunroof tinted. This is simply unacceptable! Stay Away! More

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I received a text late yesterday, saying the part ordered has come in. I called early this morning to make a service appointment and was told the next available appointment was next week. I told them I was has come in. I called early this morning to make a service appointment and was told the next available appointment was next week. I told them I was leaving for vacation on the weekend and could they possibly squeeze me in sometime this week. They told me to come in any morning this week and they'd fit me in. Great service! When I picked up the car, I was pleasantly surprised to find that it had been washed and vacuumed--gratis! I'd definitely call Zack again, the next time I need service. More

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Great customer service, great follow up, amazing personality for a sales person, he is kind, professional and very helpful. personality for a sales person, he is kind, professional and very helpful. More

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It was a pleasure doing business with Bailey. He was knowledgeable about the vehicles I looked and patient with me. He answered all of my questions with the utmost respect, even the silly ones. He was knowledgeable about the vehicles I looked and patient with me. He answered all of my questions with the utmost respect, even the silly ones. More

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Nothing but great service. They make me feel like I have good friends working at Kia North. Daniel Epstein in particular is a great asset for this Company, he always makes me f They make me feel like I have good friends working at Kia North. Daniel Epstein in particular is a great asset for this Company, he always makes me feel confident abour any questions or concerns. I don’t want to exclude the rest of the crew, they all give excellent service as well. More

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The dealership is convenient ,good hours, and a nice inventory on hand. Bailey was awesome very accommodating quick to react he's everywhere he needs to be when he needs to be I really appreciated his e inventory on hand. Bailey was awesome very accommodating quick to react he's everywhere he needs to be when he needs to be I really appreciated his effort and time. More

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Happy every thing was smooth. From scheduling an appointment to dropping it off. Will be back. From scheduling an appointment to dropping it off. Will be back. More

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Very professional and very knowledgeable. Was very patient with me & my daughter. She was the byer Was very patient with me & my daughter. She was the byer More

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Outstanding Service from Bailey! Bailey was professional, knowledgeable, and truly helpful throughout the entire process. He answered all my questions, guided me through my options, Bailey was professional, knowledgeable, and truly helpful throughout the entire process. He answered all my questions, guided me through my options, and made everything smooth and stress-free. If you’re looking for someone who goes above and beyond, Bailey is the one to see. Highly recommend! More

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Amazing experience. Helpful sales and clerical staff. Quick, easy, process, suited my every need. Thank you! Helpful sales and clerical staff. Quick, easy, process, suited my every need. Thank you! More

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