Bashkim Bajraktari | Page 6

Worst experience I ever had buying a car. B Bajraktari, the salesman was unprofessional. I'm also still waiting for a call back from sales manager JD Janes which I called him several times B B Bajraktari, the salesman was unprofessional. I'm also still waiting for a call back from sales manager JD Janes which I called him several times Business Manager F Bixho was great helped more than the other two Would not recommend this dealership to anyone More

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Dealt with BB as a salesman very nice man and knowledgeable. Second time dealing with Westborough Toyota very nice people knowledgeable. Second time dealing with Westborough Toyota very nice people More

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There was a guy who had the name BB Bashkim Bhajraktari. I had price quote from another dealer and this guy gave me a quote which was higher than the other dealer. I asked him if he can go lesser than what I had price quote from another dealer and this guy gave me a quote which was higher than the other dealer. I asked him if he can go lesser than what I had and he told he can’t so I left. He comes back to my car and tells me that “hey let me see how you get the car you want from the other dealer” - so unprofessional. As a customer I have every right to leave the show room and as a sales guy he has every right to not give me a deal but telling me I can never get the car I need from the other dealer was cheap. Learn to respect your customers first and learn how to talk. I will never go back or recommend others to visit this showroom. More

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Excellent experience! I was tended to, my kids were tended to - BB made us feel like family. The best car buying experience I’ve ever had! We were treated with dignity and I was tended to, my kids were tended to - BB made us feel like family. The best car buying experience I’ve ever had! We were treated with dignity and respect. I never felt pressured or rushed. I would definitely recommend Westboro Toyota. More

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Lipstick on pig, but still a car dealership Bait and switch: After asking for the woman (Kim) who I had been dealing with via emails and indicated I will deal with when I arrived I was met by a Bait and switch: After asking for the woman (Kim) who I had been dealing with via emails and indicated I will deal with when I arrived I was met by a salesman who said he’d be helping instead (BB). He semi-explains this is the way they do it. Demanding: Taking my personal information before test drive he says we “need your cell number.” No you don’t, you would like my cell phone number. Deceptive: Get in car for test drive. On the front seat is a laminated price chart. It was as if I were in a furniture store. On top of the price chart and in bold is the Kelly Blue Book price, darker and smaller in the middle, the cash price (which was 750 more than advertised price) at the bottom, bold and bigger is the advertised price. BB asks will you be financing (a question all dealers want to know) because if not the higher middle price is the cash price. I didn’t see this anywhere on their site? I ask him to take a look at my trade-in and give him the keys while I test drive the car. I hate doing this knowing getting them back is always an issue. Indifferent and controlling: Returning to dealer BB asks did I like the car. I say it’s ok. Without further dialogue he gets up and states you’re financing 4-5 years. I say probably 3 but I’m not sure I even like the car. He says I’ll go run some numbers and abruptly leaves, completely indifferent to any conversation regarding my thoughts on the car. Then, what I could have been done online taking 15 seconds, instead 15 minutes later BB comes back with high numbers. (He also doesn’t have my keys which means I’ll have to have him “check with his sales manager” to get them back and then have the sales manager try to work me over as part of the hard sell.) “Right Price”= we’ll haggle over everything else: My trade is listed at 1500. Three days before was offered 3500. from different dealer. I point this out. Instantly 1. He rudely questions this. 2. Starts offering to negotiate the trade. I thought this was a “Right price policy”. In the background I here a couple negotiating the financing rates with the famous I’ll go check with my sales manager line. Not having my keys I know I’ll need to go through this as well. Wasting time: I give up and tell BB I need my keys to leave. A minute later the sales manager comes over and put’s my keys out of polite reach. Asking me about the car and my preferences he begins to surf the website looking for alternative. Does he think I haven’t done this yet, since I originally found the car online? Finally he accepts I’m not interested in the car or waiting while he surfs the web. Starts to say goodbye and still doesn’t give me my keys. I have to rudely reach between him and his computer to get my keys. Ridiculous. This past July I purchased a Scion from a Toyota Dealer on Route 119. It was a much, much, much better experience. Westborough Toyota is as old school, pressure tactics as any dealer I’ve recently been to. More

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Awesome service from top to bottom We were contacted by many car salesmen throughout the search for my sister's Lexus RX 350. Our search ended when we met Bashkim "BB" and Minh Dang. B We were contacted by many car salesmen throughout the search for my sister's Lexus RX 350. Our search ended when we met Bashkim "BB" and Minh Dang. BB was our initial contact and we connected immediately, he cane across very genuine, honest and ready to help. Minh was our salesman, he was great and tentative. The whole process from the test drive to picking up the keys was smooth and he made it so easy for us!! We will definitely be back!! More

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Always Satisfied The dealership and service team is always a pleasure to work with. That is why I have been with Westboro Toyota since 2001. I have purchased or l The dealership and service team is always a pleasure to work with. That is why I have been with Westboro Toyota since 2001. I have purchased or lease 3 vehicles from them and never a complaint. Their service team is impeccable and is there for you during the entire process. The only bad thing on my part is I cannot bring myself to leave when ever I visit.. Everyone is friendly and I have gotten to know many employees throughout the years so it is hard to leave when you feel you amongst friends or as I call them sometimes family. Keep up the great work! More

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Great experience What a great experience I had with Westboro Toyota! I was in and out of there with my new 4Runner in 2.5 hours. Their price was the lowest around and What a great experience I had with Westboro Toyota! I was in and out of there with my new 4Runner in 2.5 hours. Their price was the lowest around and they were very fair with my trade in. Bashkim and Jeff made the whole experience enjoyable and pressure free. I would definately purchase another car there and will be recommending the dealership to friends. More

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Vehicle purchase westboro toyota Bashkim was excellent. He listened to my specific needs and delivered on all of them.it was a pain free purchase with no pushy up selling or surprise Bashkim was excellent. He listened to my specific needs and delivered on all of them.it was a pain free purchase with no pushy up selling or surprises. More

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This is the 4th consecutive car our family has bought from this dealership, and all through Mr. Bashkim Bajraktari (3 new, 1 used). This last purchase was for my daughter. These have been the easiest a from this dealership, and all through Mr. Bashkim Bajraktari (3 new, 1 used). This last purchase was for my daughter. These have been the easiest automobile transactions ever and at this point, it is hard to imagine buying a different type of car, or through a different dealership or salesperson. We have done almost all interactions through email, and when everything is all set, we complete the sale quickly. It's been so easy. The price has always been the most competitive, there have been no back and forths, and I've always felt that we have been receiving the best deal possible, in the most professional and customer friendly manner. I am a very busy physician, and being able to make a major purchase in such an easy manner is invaluable. I am always referring friends and colleagues to Mr. Bajraktari and all have thanked me. More

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