Baz Mohammed

*Disappointing Experience at Stafford Brown Mazda – Would Not Recommend** I recently had a very disappointing experience at **Stafford Brown Mazda in Fairfax** and felt compelled to share my story to help Not Recommend** I recently had a very disappointing experience at **Stafford Brown Mazda in Fairfax** and felt compelled to share my story to help others avoid the same mistakes. I live about an hour and a half away from the dealership, so I made sure to call ahead and ask if they were willing to negotiate a bit on the price of a used car I was interested in. Over the phone, they said yes. However, when I arrived in person after a long drive, they flat-out refused to negotiate. That should’ve been my first red flag. Still, I decided to go ahead with the purchase and traded in my old vehicle. The dealership operates in two stages: first, the sales team, who are all smiles and only highlight the positives of the car. Once you commit, you are sent to the finance department, and that’s where things go downhill fast. The finance staff were rude, unprofessional, and extremely pushy. Immediately, they began pointing out “issues” with the vehicle I had just agreed to buy, clearly aiming to **scare me into purchasing an extended warranty and other overpriced add-ons. They also sold me a service contract that turned out to be nearly three times the market price. On top of that, they charged me **\$949 for “consumer service,”** which I was told covers ongoing support—but honestly, it felt like I paid that for nothing. **No service or support was provided after the transaction. The next morning, when I realized I had been overcharged for the service contract, I reached out to cancel it. That’s when the real frustration began. **There was zero after-sale support**. The person who had handled my deal became unavailable due to illness, and no one else stepped up to take responsibility. Eventually, Pere tried to help, and while I appreciate his effort to put a bandage on the situation, it hasn’t been enough to fix the experience. In short, this dealership is all about making the sale—after that, you’re completely on your own. A name as big as Stafford Brown should know better. They would benefit greatly from opening a dedicated customer service department for post-sale issues, especially considering how many problems they create during the buying process. Also please read previous revies and you will find lots of clients have issues with the finance department. I don't know why the managers and top level guys are okay with this type of experiences. **Bottom line: I regret buying from this dealership and would strongly advise others to look elsewhere.** More

Report | Print

I had an awesome experience at Safford Brown Mazda Fairfax. I purchased a used vehicle and the process was so great. My salesman Baz is great. During the signing of the paperwork Nick Shirley was real Fairfax. I purchased a used vehicle and the process was so great. My salesman Baz is great. During the signing of the paperwork Nick Shirley was really good. He went through the different warranty packages and really explained them well. In the end, I did not purchase one (due to fi ancillary restraints) but I felt like I gained an education and Nick was not at all pushy. His approach will help a lot of people!! I definitely give this dealership a 5 star rating!!! More

Report | Print

Most pleasurable and positive dealership experience ever. Highly recommend salesman Baz, typically NOT a fan of dealerships but Brown's Fairfax Mazda was different - helpful not pushy, thoughtful and consider Highly recommend salesman Baz, typically NOT a fan of dealerships but Brown's Fairfax Mazda was different - helpful not pushy, thoughtful and considerate. BUY HAPPY More

Report | Print