Ben Cauffman

Well designed dealership with pleasant and very professional staff. Never felt any high pressure sales pressure. professional staff. Never felt any high pressure sales pressure. More

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We've been purchasing cars from Tom Kelley Volvo for the past 20 years. We are always treated with top notch customer service and know that we buying high quality used cars. Ben Cauffman and his team did a past 20 years. We are always treated with top notch customer service and know that we buying high quality used cars. Ben Cauffman and his team did a great job making the shopping and buying experience very enjoyable and simple. We just had another fantastic experience! Thank you, Ben! More

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I purchased a vehicle from Tom Kelley Volvo and the experience was top notch. I worked with Drew Glass and Ben Cauffman who were both knowledgeable, responsive, and clearly focused on my needs. I hig experience was top notch. I worked with Drew Glass and Ben Cauffman who were both knowledgeable, responsive, and clearly focused on my needs. I highly recommend Tom Kelley Volvo, along with Drew Glass and Ben Cauffman. More

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They made the car buying process as painless as possible. I worked with Ben Cauffman and he was extremely helpful and communicative. The price was great, communication was excellent, there was no pressure to I worked with Ben Cauffman and he was extremely helpful and communicative. The price was great, communication was excellent, there was no pressure to buy extras and they even offered to deliver the car since I live too far to actually come into the dealership. I highly recommend Ben and the dealership overall. More

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Drew was amazing to work with! He was super responsive, knowledgeable, and thorough. The support staff, particularly Ben and Addison, were also very helpful. We felt well taken car He was super responsive, knowledgeable, and thorough. The support staff, particularly Ben and Addison, were also very helpful. We felt well taken care of throughout the whole process! More

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Great dealership with friendly and helpful staff! I drove down from Michigan and was in and out in under an hour. I drove down from Michigan and was in and out in under an hour. More

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Ben Cauffman was pleasant and knowledgeable. We had a great experience working with all the people at Tom Kelly Volvo We had a great experience working with all the people at Tom Kelly Volvo More

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This is a Beautiful facility and we had great service from everyone we came into contact with! from everyone we came into contact with! More

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Best experience ever! Thank you so much for a friendly no pressure and easy car buying experience. I appreciated the service oriented approach and it felt like chatting w Thank you so much for a friendly no pressure and easy car buying experience. I appreciated the service oriented approach and it felt like chatting with old friends. Love the car, but seriously the best dealership I’ve been to. White glove treatment! More

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Although it was time for a new car and the idea of looking and choosing a new make and model was exciting, the whole process seemed daunting. My old car was 18 years old and had served me well. looking and choosing a new make and model was exciting, the whole process seemed daunting. My old car was 18 years old and had served me well. There was still nothing really wrong with it, but I had been needing a car with better seats for my back when driving on the highway and was ready for an upgrade. For many years I had admired the Volvo station wagon when I saw one on the road. There were several other makes and models I was interested in trying as well. I also knew that I wanted a vehicle that was lower to the ground, which ruled out a lot of SUVs. I began the process of car shopping back in early spring. I met Ben Cauffman when I stopped in at the Volvo dealership for the first time. I immediately felt totally comfortable with him; he was friendly, knowledgeable, and put me at ease. There was no pressure! Ben understood that I had just started looking for a new car and needed to try different makes and models and also needed time to reflect on what I tried. One of the great things was that he was able to help me try other cars at the Auto Mall! That alone saved the time of having to explain to a new salesperson at another car brand lot what I wanted in a car. It also simplified the process. Ben was very easy to get a hold of when I had a question or wanted to set up another appointment to test drive. He was just so easy to work with. I appreciated his honesty, his knowledge about different cars, and his experience in the business. With all the new technology on cars now, Ben was great at explaining how things I wasn't used to worked. In addition, and I never thought I would be saying this about car shopping, he made the process fun! On June 27th, I bought my first Volvo. I can honestly say that I love my new car. I know that there are a few "technology things" that I will have to go back to have explained to me again, and Ben has made me feel welcome to come in any time for his help with those items. In conclusion, I appreciate the respect shown, good manners, and classiness of my salesman and the dealership as a whole. What a positive experience! More

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