Benjamin Broberg

Excellent sales but pathetic service. After two weeks in my new (certified) car, I was charged an unacceptable $100.00 for an ‘inspection’. One thing listed was inspecting the floor mats! After two weeks in my new (certified) car, I was charged an unacceptable $100.00 for an ‘inspection’. One thing listed was inspecting the floor mats! Didn’t even reset the clock or fill the windshield washer fluid. I’ll be contacting the G.M. (Eric) tomorrow. Pathetic at best. 😞 More

by e.mcgonigle84 Verified Customer Verified Customer

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The Service Department is amazing from start to finish! Dallas goes above and beyond to make sure that you are taken care of and kept well informed of what the status of your vehicle the entire time it is Dallas goes above and beyond to make sure that you are taken care of and kept well informed of what the status of your vehicle the entire time it is being worked on. Sparky even takes extra care in making sure that your vehicle is nice and clean waiting for you when you come pick it up. 10/10 would recommend 🤩 More

by vlmayo0719 Verified Customer Verified Customer

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Everyone in the dealership is amazing! From the front of the house to the back of the house. Everyone is amazing! From the front of the house to the back of the house. Everyone is amazing! More

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This was the easiest way to purchase a car I can imagine. The dealer and the sales team are great, everything went so well. Thank you The dealer and the sales team are great, everything went so well. Thank you More

by henrypart55 Verified Customer Verified Customer

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Excellent dealership experience with knowledgeable and attentive customer service. Purchased used vehicle and well worth my my time and travel to purchase. attentive customer service. Purchased used vehicle and well worth my my time and travel to purchase. More

by bvfraser4 Verified Customer Verified Customer

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I’m quite disturbed that I paid nearly $100 dollars to have a certified car I bought 2 weeks ago to have ‘reviewed’. I will soon be contacting the leadership team. When we bought this car a few weeks ago have a certified car I bought 2 weeks ago to have ‘reviewed’. I will soon be contacting the leadership team. When we bought this car a few weeks ago Vanessa told us to bring it in if we have any issues. We purchased additional coverage for various components so I was shocked to see no oil change or tire rotation which both should be covered at no cost. Also, we’ve never had the fob battery replaced in our 2015 Lexus which has nearly 130,000 miles. Surprised our new 2025 Lexus needed the battery replaced. Any word on potentially finding our garage door opener transmitter in the 2025 Subaru Ascent Touring we traded in? Lastly, I requested G.M. Eric be consulted about a reduction on the cost of the All-Weather Floor Mats as these were included when we purchased our 2015 Certified Lexus ES 300h. Please advise at earliest opportunity. Thank you - Eric and Robin McGonigle (316) 619-2769 More

by e.mcgonigle84 Verified Customer Verified Customer

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Dealer was nice and clean and the salesman was very informed and good to work with. However, we weren't told about an additional $780 in fees on top of the vehicle price, as well as the dealer policy informed and good to work with. However, we weren't told about an additional $780 in fees on top of the vehicle price, as well as the dealer policy not to accept personal checks. My bank wasn't willing to make a wire transfer over the phone, so I had to finance my pre-approved loan amount, down payment, tax, title and license. On top of this, the vehicle appeared to be clean, but was by no measure clean. It was a Lexus demo so it had close to 5,000 miles. The inside had food stains and crumbs on the console and all kinds of seeds and crumbs in-between the seats. The carpets needed vacuumed, the floormats cleaned and the windows were absolutely filthy. They also refused to change the oil citing Lexus standard maintenance interval of 10k miles. Not exactly an optimal outcome after driving 4 hours to make the purchase. More

by Ash J. Williams Verified Customer Verified Customer

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They care about all the details and in a very timely manner. Everyone is so helpful and kind. manner. Everyone is so helpful and kind. More

by amyread Verified Customer Verified Customer

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We were concerned about the “no haggle” pricing, but in the end we knew what to expect,m! the end we knew what to expect,m! More

by sneufeld0 Verified Customer Verified Customer

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We worked with Ben and Tyler to purchase our RX350 2024 Lexus. They were both very knowledgeable about the vehicle and answered all of our questions. The whole process was very seamless. We have called Lexus. They were both very knowledgeable about the vehicle and answered all of our questions. The whole process was very seamless. We have called Ben several times since our purchase and he is happy to assist every time we call. More

by Magic9 Verified Customer Verified Customer

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