Bill Summer
Bill Summer at Gurnee Volkswagen

Bill Summer

Service Manager

Gurnee Volkswagen

6301 W Grand Ave
Gurnee, IL 60031

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63 Reviews
not yet
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63 Reviews

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63 Reviews of Bill Summer

March 07, 2024

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Employee Rating

They have a excellent service and they explained a details services and also the staff is very friendly More

by Victor1982p
Service Price Transparency
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Recommend Dealer
Yes

August 21, 2023

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Excellent customer service, great dealership I would recommend you to all family and friends,you guys are awesome More

by Efrain Martinez
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Recommend Dealer
Yes

Other Employees Tagged: Amanda Raatz, Julio Quintana

January 26, 2023

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I brought my car in for an oil change on a scheduled appointment and it took a long time. Before I received my cari was told the cat washed, it wasn’t . My cabin filter was also don’t and it looks like More

by Barrioserwin3
Service Price Transparency
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Recommend Dealer
Yes
Jan 29, 2023

Gurnee Volkswagen responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

January 13, 2023

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Great service and they were very friendly! They got me in and out in hurry! More

by BUFFETTGAL369
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Recommend Dealer
Yes

Other Employees Tagged: Amanda Raatz, Julio Quintana , All

Jan 13, 2023

Gurnee Volkswagen responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

December 08, 2022

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Service experience was trouble free. Staff were very user friendly and customer service oriented. I thank the entire Team for all of their good customer service. More

by harveschlachter
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Recommend Dealer
Yes

Other Employees Tagged: Amanda Raatz, Julio Quintana

Dec 09, 2022

Gurnee Volkswagen responded

Harve, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 06, 2022

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Employee Rating

Easy scheduling, no hard sell on repairs, easy checking out. Clean waiting room. Would recommend to a friend More

by BECCAK1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amanda Raatz, Julio Quintana

Dec 06, 2022

Gurnee Volkswagen responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 24, 2022

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Employee Rating

Bought a used 2017 rouge, approaching a month of owning the car and it stopped on me three times. Service was rude! The guy in service came off as nice until I spoke about something he didn't want to hear. More

by KELISHA2410
Service Price Transparency
Workmanship
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Recommend Dealer
No

Other Employees Tagged: Bill Summer

Nov 29, 2022

Gurnee Volkswagen responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

November 24, 2022

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Service was done pretty fast and very good. I like this place after very much remodeling. More

by mklip
Service Price Transparency
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Recommend Dealer
Yes
Nov 26, 2022

Gurnee Volkswagen responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gurnee Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else.

November 19, 2022

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Employee Rating

The service manager was told I had a slow leak in the front passenger tire ,3wk between light coming on,. He had the mechanic blow it up tob45psi 2xs could not fine the leak. Light just came back on! He More

by GMAMLFC4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amanda Raatz, Julio Quintana

Nov 21, 2022

Gurnee Volkswagen responded

Thank you for your feedback. Quality customer service is always our number one priority, and and we're sorry to hear that we fell short here. Thank you for bringing it to our attention, and please don't hesitate to reach out to us directly to discuss what we can do to turn this around for you.

November 15, 2022

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Employee Rating

Very happy with this car dealer and service department honest fair and thorough would definitely recommend. Great people to do business with More

by JOEYSWORLD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amanda Raatz, Julio Quintana

Nov 15, 2022

Gurnee Volkswagen responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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