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9 Reviews of Bill Sweatt
Verified Customer
January 20, 2026
We first looked at our vehicle more than two weeks ago. On our second visit on 1/08/26, we decided that we wanted the car and contacted our salesman and put a $500 down payment on the 2026 Enclave. We visi On our second visit on 1/08/26, we decided that we wanted the car and contacted our salesman and put a $500 down payment on the 2026 Enclave. We visited the dealership again on 1/13/26 to complete paperwork and drive the vehicle home. Bill told us they could not locate the second key fob, and asked us to return on 1/20 at noon to have one made. They had four business days to do a pre-delivery inspection to check both key fobs and key card was in the vehicle. Was an inspection even performed?? We arrived at 11:55 today and had to wait until 1:00 p.m. for the person making the key fob, which then took an additional 30 minutes for him to program it. The key fob does not match the key fob given to us at purchase. I asked Bill how on earth a multi million dollar business can lose a key fob and the key card that were together. He had no idea. We also did not have the key card for the vehicle when we picked the car up on 1/13. No one can tell us where in the world a second key fob and key card is. So now they are ordering another key card, which means we have to make another 40 minute one-way drive down to pick it up. Our main concern is how this dealership can lose a key fob/key card in their business, and secondly, whomever has the second key fob/key card can find out who bought the vehicle and then steal our car. We are very disappointed that we paid $67,000 for a vehicle and we do not have matching key fobs and a key card. Can you not order one from Buick so they match? Not happy how there wasn’t more urgency to locate the key fob/key card. We were told by Bill that he would get us a cargo net, and when we arrived today, Bill indicated that it was $100. Most companies with good customer service would provide us the cargo net free for the headaches that we’ve had, and driving to and from to get all that should have been available on the day we picked up the vehicle. Raymond & Sonja Keaton More
by skeaton845
Other Employees Tagged: Joe was helpful in showing us the components of our new vehicle.
December 21, 2025
This dealership always does their best to meet the needs of their customers. I have been dealing with them for years and they always have been able to help me. of their customers. I have been dealing with them for years and they always have been able to help me. More
by alonzafoy
Other Employees Tagged: Ricardo Rutledge
November 02, 2025
Awesome took the time to show me the car underneath Carfax made me feel very comfortable the whole experience was very enjoyable salesman and Financial guys were both awesome great customer service! C Carfax made me feel very comfortable the whole experience was very enjoyable salesman and Financial guys were both awesome great customer service! Can't wait to get my new ride! More
by snaylor00
October 30, 2025
I have found the dealership to be helpful and willing to complete a search if they do not have what you want on the lot. complete a search if they do not have what you want on the lot. More
by Ljshad
Other Employees Tagged: Brian Hogarth, Roger Hoffman
Dealership Inventory (127 Vehicles)
2024 Chevrolet Silverado 1500
used
Sterling Gray Metallic exterior
Automatic
Four-wheel Drive
