Billy Bi

I had high expectations for Porsche Livermore, but unfortunately my experience has been disappointing on both the sales and service sides. When I purchased my vehicle, I waited several months for d unfortunately my experience has been disappointing on both the sales and service sides. When I purchased my vehicle, I waited several months for delivery. At no point during this waiting period was I informed that a tariff-related markup would be added to the price. This was only brought up late in the process, which felt unexpected and lacking in transparency. In addition, I was charged approximately $600 in excess sales tax due to an error on their side. While this was eventually identified, it should not have happened in the first place. The vehicle itself was also not properly inspected prior to delivery. From the start, it had a persistent squeaking noise coming from the window area, which appears to be related to the rubber seals. When I brought the car back for warranty service, the service department kept the vehicle for nearly three days but did not resolve the issue. Even more concerning, I was told by the service advisor that the noise was “normal” and that the car was designed to be loud — implying that the squeaking was acceptable because of engine noise. This explanation is completely unrelated to the actual issue and was not helpful. Overall, this experience has fallen short of the standards I expected from the Porsche brand. I hope the dealership can improve transparency, attention to detail, and service quality for future customers. More

by lee19580 Verified Customer Verified Customer

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My experience at Porsche Livermore was amazing. Daniel Fox, our salesperson, was polite, knowledgeable and not pushy. When I wasn’t thrilled with the color of a car that I liked, he immediately n Daniel Fox, our salesperson, was polite, knowledgeable and not pushy. When I wasn’t thrilled with the color of a car that I liked, he immediately noted that I should be 100% happy with this type of investment. We did find the perfect car and I plan to enjoy it for years to come. I was so happy to drive my new vehicle for a few weeks and then come back to ask more questions at the 2nd delivery. I was impressed with the help and expertise that Jas Aujla, the Porsche Pro, shared with us. I felt very comfortable driving away and was assured I could come back anytime if I had more questions. Thanks Porsche Livermore! More

by olga.medina11 Verified Customer Verified Customer

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Almina was really a pleasure to work with, she made our experience really pleasant as we dropped off our vehicle for service and picked up the loaner, and then following up with status updates until our ca experience really pleasant as we dropped off our vehicle for service and picked up the loaner, and then following up with status updates until our car was ready. More

by jbousaba Verified Customer Verified Customer

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Yanni was excellent to work with. Very straightforward and honest. Keep us informed during the build process. He truly enjoys his customers giving them a wonderful experience Very straightforward and honest. Keep us informed during the build process. He truly enjoys his customers giving them a wonderful experience More

by john@paramonthomes.com Verified Customer Verified Customer

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Amazing service and support that made servicing my vehicle a great experience. The service adviser was very courteous, responsive, and accommodating where I did not have to wait much and was provided vehicle a great experience. The service adviser was very courteous, responsive, and accommodating where I did not have to wait much and was provided a loaner even with a short notice of setting up the service appointment. More

by jbousaba Verified Customer Verified Customer

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Great team at Porsche Livermore ! Best in the business I will be back they have earned my business for life ! Best in the business I will be back they have earned my business for life ! More

by eric_kropp Verified Customer Verified Customer

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Yanni and his team were amazing. They were patient and helped me through the ordering process in order to get the exact car I was looking for if anybody ever has a need. I would high They were patient and helped me through the ordering process in order to get the exact car I was looking for if anybody ever has a need. I would highly recommend Yanni and his team to buy a new Porsche without hesitation. More

by j.eshelman Verified Customer Verified Customer

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It’s always a pleasure to go to Livermore Porsche. Billy Bi , Frank, Jim are the best! Billy Bi , Frank, Jim are the best! More

by Love Porsches Verified Customer Verified Customer

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Every thing you would HOPE a luxury car buying experience would be but not necessarily EXPECT! Before, during and after the sale! would be but not necessarily EXPECT! Before, during and after the sale! More

by avtphil Verified Customer Verified Customer

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Amazing customer service! Great to work with sales Billy Bi and Frank Bogut. I love my new purchase!! Great to work with sales Billy Bi and Frank Bogut. I love my new purchase!! More

by sonya0 Verified Customer Verified Customer

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