Blanca Baez

My recent experience at Central Houston Cadillac was unfortunately not up to par. Initially attracted by a vehicle listed at $71,995 on their website, I was surprised to find out upon visiting that the unfortunately not up to par. Initially attracted by a vehicle listed at $71,995 on their website, I was surprised to find out upon visiting that the actual price was $72,995. This disparity was disheartening and caught me off guard. Furthermore, I was dismayed to discover the inclusion of two care packages totaling $9,169, with unclear benefits or value. Given that the car was marketed as a Certified Pre-Owned (CPO) vehicle, it was unexpected that customers were also charged a certification fee of $3,174. This practice seems inconsistent with industry norms and may be perceived as misleading. My interaction with the manager, Mr. David, was less than satisfactory. While I understand the challenges of negotiation, his demeanor lacked customer-centricity and felt dismissive. In conclusion, while Central Houston Cadillac offers quality vehicles, I urge potential customers to scrutinize all pricing details and inquire about additional fees upfront to avoid any surprises. With improved transparency and customer-focused communication, the dealership could significantly enhance the overall customer experience. I hope that higher authorities will review these concerns and ensure that fair practices are followed, benefiting both customers and the dealership's reputation for ethical business conduct. More

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I called the dealership at 9AM to confirm the availability of the GMC Yukon and scheduled a test drive appointment for 11:30AM. I informed the salesperson that if the test drive went well, I was availability of the GMC Yukon and scheduled a test drive appointment for 11:30AM. I informed the salesperson that if the test drive went well, I was prepared to purchase the car afterwards. I did call the dealership at 10AM during my commute to confirm my arrival time, however upon arrival, Central Houston Cadillac informed me that the car had been sold the previous day. The sales manager could only tell me that the situation was "unfortunate". It was complete waist of my time and a very unprofessional showing by the dealership. The next day, I received an email from Blanca Baez thanking me for stopping by their dealership to test drive the vehicle and inquiring about my interest in purchasing it ??? More

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The process of seeing the truck, working through the deal, and finalizing the purchase was the best I have ever done. You can tell they know how to do good customer service. deal, and finalizing the purchase was the best I have ever done. You can tell they know how to do good customer service. More

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Alvester is the consummate professional and the quality of service was excellent. All of the employees were cordial! of service was excellent. All of the employees were cordial! More

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Blanca was very helpful and focused on customer care. Complete professionalism, and demonstrated concern and personal interest. I appreciated she was bilingual, because my English is extremely limited. Complete professionalism, and demonstrated concern and personal interest. I appreciated she was bilingual, because my English is extremely limited. I’m having assistance with this review from my good friend and employer, Hector Vela. A 5 Star experience. An additional Thank You to Mr. Gerry Topete, also appreciative of his bilingual capabilities. More

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dealership was awesome. .everyone was helpful and so very nice..Bianca was awesome in training me on the vehicle .everyone was helpful and so very nice..Bianca was awesome in training me on the vehicle More

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This is a little late review, but I still would like to let future car shoppers know DO NOT COME HERE!!! The customer service here when they have messed up something is terrible. The GM there lied to me an let future car shoppers know DO NOT COME HERE!!! The customer service here when they have messed up something is terrible. The GM there lied to me and thats really sad, he wouldn't even return my calls. The lack of integrity is terrible. Central Houston Cadillac damaged my Cadillac Escalade's paint job. I bought my SUV from them in great shape, I was very happy with my purchase. When I bought the SUV it was not detailed, and it was a rainy day. So they told me to bing back my SUV so they could detail it. I was just fine with that. After I picked up my Escalade, and went to the store I noticed extreme damage to the paint job. They had made bad swirl marks all over the truck. Long story short they damaged my truck bad. They could not fix my vehicle at all. They gave me lies after lies. I was yelled at by one of the managers there like I was a child. I was even called a BOY by the used car manager. The used car manager was extremely rude to me. He embarrassed me in front of so many people that was on the sales grounds. Chrystal the Customer Service person was there the entire time and stayed quite. The GM stepped in a few days later and played like he wanted to help and that was furthest from the truth. He wasted my time with lies as well. My Cadillac Escalade is still messed up with swirls in my paint. They really made my experience there hard for me. They attempted to fix the issue but just did a half crap job!! I expressed this to Crystal the Customer Service person, and she looked at me as if she didn't care and walked away. She also did a horrible job I thought she was on my side and that was not true at all. PLEAE EVERYONE STAY AWAY FROM HERE THEY ARE NOT HONEST. Even the former Service Manager Ron told me that they needed to fix the damages the caused to my vehicle. Central Houston Cadillac ruined something that was suppose to be fun and happy and they made it a terrible experience. PLEASE BEWARE!!! I also have all evidence including text messages, photos, emails and voice mails. More

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I like that excellent experience good approach nice conversation good deal and she’s a smart conversation good deal and she’s a smart More

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