Bob Conn

I went to the dealership for an electrical problem. I received a text telling me my rear brakes needed repaired, and I needed an oil change. (I declined. I took the vehicle in for an electrical pro I received a text telling me my rear brakes needed repaired, and I needed an oil change. (I declined. I took the vehicle in for an electrical problem). At the end of the first day I called to check the status of the vehicle. I was told that the technician didn’t want to test drive the vehicle because the rear brakes were making a noise. (The brakes weren’t making a noise when I dropped it off) The technician did see the electrical issue, but stopped when he heard the brakes. The service advisor said there was a problem with the hat on the rotor. They will continue to check on electrical issue the next day. I called at 1pm to check on the vehicle. I was told Bob was busy and he would give me a call back. At 3 pm, I called Bob back after not receiving a return call. He asked if I received his text update. At that point, I did not. He said it was a problem on his end. He re-sent the message. He said there was a problem with the alternator, alternator pig tail connector, audio amplifier, rear brakes, oil change, oil cooler lines, and manifold leak totaling over $4,000 for repair. I received this message at 3pm on Friday. Obviously, not enough time to repair the vehicle before the weekend. I declined all services. I was charged $210 diagnosis. When I picked up the vehicle I noticed the note on Bob’s desk asking him to return my call. After getting the vehicle back and inspecting it myself, I realized that the technician must have pushed the emergency brake during his inspection which caused the shoe inside the rotor to fall off. There was no problem with the rotor as described by the service advisor. I repaired the alternator for under $200 in about an hour after the dealership had the vehicle for two days and it was in worse condition than when I dropped it off. There was no problem with the pig tail connector or audio amplifier. I understand the dealership probably cannot repair an alternator and needs to use OEM parts. My problems are: #1 The technician stopped diagnosing the vehicle the first day because of a brake concern, but the service advisor couldn’t call and tell me that. (A brake concern that was caused by the technician) #2 Service advisor was too busy to return a call the second day leaving vehicle unrepaired until at least Monday afternoon. There was a note on his desk to return my call. #3 Of the seven issues reported, alternator repair was the only thing needed to fix the requested problem. They just wanted to throw parts at it to hope it fixed the problem More

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Service has always been right on track. Everyone is professional an friendly. Sales is great also. Everyone is professional an friendly. Sales is great also. More

by DJAMES11 Verified Customer Verified Customer

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The times I've been there they have been thorough and kind. Will be going back for services in the future. kind. Will be going back for services in the future. More

by AGINTZ Verified Customer Verified Customer

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Had an oil change, four tire rotation and a multi point vehicle inspection done with a coupon for $59.95. This price along with trouble shooting the display module ($158.96) was the reason why I brought my vehicle inspection done with a coupon for $59.95. This price along with trouble shooting the display module ($158.96) was the reason why I brought my truck in. They did not rotate the tires, I found this out after I got home. They did quote me some suggested repairs for $6835.26 + tax. More

by RANDY21WIRICK Verified Customer Verified Customer

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They were courteous, easy to work with, and I would definitely go back to them on my next vehicle definitely go back to them on my next vehicle More

by JESSEMETALSYSTEMS Verified Customer Verified Customer

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Great ppl in service department as well as sales! Always speedy and great to work with! Top notch dealership Always speedy and great to work with! Top notch dealership More

by KUT9381 Verified Customer Verified Customer

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Bob was so helpful! Great service. Kylee, the receptionist was so nice. They were both so easy to work with and answered all my questions. I will definitely be back beca Great service. Kylee, the receptionist was so nice. They were both so easy to work with and answered all my questions. I will definitely be back because of these two! More

by SAMANTHAYERIAN Verified Customer Verified Customer

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The employees were very nice. Made the process very easy. Would recommend to other people. Made the process very easy. Would recommend to other people. More

by PATTYSTRAIT5 Verified Customer Verified Customer

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Very impressed with the pleasant attitude of the service folks & everyone else. Also happy with the actual service that was done in a timely & thorough manner. folks & everyone else. Also happy with the actual service that was done in a timely & thorough manner. More

by Wentling Review19 Verified Customer Verified Customer

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The service dept. trashed my 5th wheel hitch. It would have been very easy to just break it in half, the way it comes apart. They took everything apart. I am missing trashed my 5th wheel hitch. It would have been very easy to just break it in half, the way it comes apart. They took everything apart. I am missing parts, it was hit numerous times with a hammer. Very poor service. More

by TRAG07 Verified Customer Verified Customer

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