Bob Drollinger

Carson is always friendly, accommodating and knowledgeable. Handles everything with professionalism & thoroughness. The service is always complete and done correctly the first time. knowledgeable. Handles everything with professionalism & thoroughness. The service is always complete and done correctly the first time. More

by beckylr5757 Verified Customer Verified Customer

Report | Print

I was with the understanding that my oil changes where free since I bought the Highlander there. I was charged over $100.00 for the last oil change. They also said i needed new wipers front and back, I ju free since I bought the Highlander there. I was charged over $100.00 for the last oil change. They also said i needed new wipers front and back, I just replaced the back one a week before. I will not be back for this kind of work. More

by Walt Fleak Verified Customer Verified Customer

Report | Print

Brought car in for oil change no appointment was necessary Carson got it right in and was done in a timely manner necessary Carson got it right in and was done in a timely manner More

by fomoco52 Verified Customer Verified Customer

Report | Print

They are great to work with. They went out and found the exact F250 that I was looking for. When I came in to do the test drive and purchase, it was very easy and did not take They went out and found the exact F250 that I was looking for. When I came in to do the test drive and purchase, it was very easy and did not take long to get my new truck and get out the door! Great place to buy a Ford. More

Report | Print

My salesperson, Mark, was very helpful and patient with me. He listened to my needs, and made suggestions as to what might be the best fit for me. I was able to order my truck and it arrived within just a me. He listened to my needs, and made suggestions as to what might be the best fit for me. I was able to order my truck and it arrived within just a couple of months! It was the easiest purchase I have ever made. If he didn't know the answer to a question, he found out for me, rather than just brush it off. He was very professional and not pushy at all. Just a great experience all around! We are still ironing out an issue with the front camera, but they have my back on it! More

Report | Print

If you are looking for a great place to buy a used car (or a new one), this is the place to go. From start to finish, I was treated like the most important customer they had. I found a 2022 Ford Escape on (or a new one), this is the place to go. From start to finish, I was treated like the most important customer they had. I found a 2022 Ford Escape online. When I went to see it, Bob Drollinger and Grant Ceneskie treated me like a queen. They went above and beyond to accommodate me in every way possible. Coming from a 2011 base model Corolla, I had no idea how most of the gadgets in my new car worked. Grant was so patient with me, explaining everything I asked him with humor and kindness. And even Steve, the F&I Manager, was completely upfront with me. I told him right away that I didn't want ANY of the extra "shenanigans" dealerships (ex: Ricart) usually try to sneak in and oftentimes nearly force you to take, and that was the end of the discussion. Steve was ZERO pressure. I did end up buying an extended warranty, but NOT because Steve pressured me. I keep my cars for a very long time. Since this car is so nice, I will probably keep it until the wheels fall off. The cost of the warranty vs what it covers and how long it lasts made this a no-brainer. But again, there was no pressure. As I had been shopping around for this exact car for a minute, I already knew I was getting a great deal on the price of the car, so the added peace of mind from the warranty was well worth it for me. And since I was a cash buyer, and they weren't making any back-end money from the bank that dealerships typically count on, I would have thought the pressure would have been high. But nope. Steve was a rock star. In summary, my husband and I don't buy cars often, but when we do, you can count on one thing: Byers Ford in Delaware is where we'll be heading! More

Report | Print

Low pressure and a nice salesman and easy finance and a nice selection to choose from nice selection to choose from More

Report | Print

Worst customer service ever I’ve ever experienced! They should be out of business and have no right speaking to customers they way they do They should be out of business and have no right speaking to customers they way they do More

Report | Print

Great service! ! This was the easiest vehicle purchase we have ever experienced. No pressure, I was coming in to look at a specific truck but wanted to look at the ! This was the easiest vehicle purchase we have ever experienced. No pressure, I was coming in to look at a specific truck but wanted to look at the new trucks first. The salesman, Jeff Ashbrook, said go ahead. So, looked around then looked at the Ranger I had come to see. It looked better than the pictures I saw on line. I was not sure about being approved with our credit history, but they got us approved within minutes, with multiple term offers. We could have been out of there in record time, but we kept talking with Jeff and Bill like we had known them for years. More

Report | Print

It was a great car buying experience was in and out less the 2 hours the 2 hours More

Report | Print