Bob Johnston

So Happy Love my Hyundai’s... Best cars ever! This is my 5th Hyundai. Sales personal & service excellent. Very accommodating. Offered to drop me off at work to Love my Hyundai’s... Best cars ever! This is my 5th Hyundai. Sales personal & service excellent. Very accommodating. Offered to drop me off at work to get all my services done. Ty all! More

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Great experience I have been a customer of this dealership since 2001, and could not be more satisfied. I dealt with many salespeople, but I feel my current one Victor I have been a customer of this dealership since 2001, and could not be more satisfied. I dealt with many salespeople, but I feel my current one Victor is the best. He is knowledgeable about the vehicles, and very kind. The service Department has always been a pleasure to deal with. More

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An easy decision. When my lease on my Elantra was up I wasn’t sure what I wanted to do. Charlie was kind enough to meet with me to explain all my options. He explained When my lease on my Elantra was up I wasn’t sure what I wanted to do. Charlie was kind enough to meet with me to explain all my options. He explained pros and cons with patience and consideration. I appreciated that and found him to be knowledgeable and professional. It wasn’t long before I decided the route for me was to lease an Elantra again. It was an easy decision. I have worked with Charlie on both my leases. He is a total professional. More

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Overcharges and No Customer Service Took my car into the service center for inspection and an oil change. Inspection is paid as my car is a lease car. Let me preface my rant with the f Took my car into the service center for inspection and an oil change. Inspection is paid as my car is a lease car. Let me preface my rant with the fact that Bob and his team were great to me. The issue I had and still have it that #1 I paid $750 for an inspection, oil change, alignment, and 3 tires (Could have got it for less). #2 The alignment and 2 tires were purchased and serviced at the #1 Cochran Collision Center 6 months prior. So I asked them ok, the tires were shot in the front after 6k miles of low impact driving. Something had to be wrong with the tires or the alignment can you discount the alignment and give me something back on the tires. The shop stated that they could not do anything and I would have to call the collision center as they share the Cochran name but that's it. Ok, so I did. They tell me well it was fine when it left the collision center so it has to be your fault or the roads in Pittsburgh. I made one final plea and said hey look don't you think its a little funny that 6k and 6 months and have to replace the same thing? Manager @ Collision Center and Hyundai Service Center says yes that's odd. I don't think we owe you anything. Moral of the Story - I have taken my cars to other shops in Monroeville (Flynn's, ARS, GoodYear) and never had to revisit an alignment or tires based on the work was done 6 months prior. I have lived in PGH all my life and never had this issue. This has taught me an expensive lesson -Don't Use Cochran for Service. It's a shame really as their leases are good and this tarnishes the dealership name. More

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A tad ticked off. I came to get my yearly inspection, and was a tad ticked off after I left. First, I am supposed to get a free State inspection with a paid Emissions I came to get my yearly inspection, and was a tad ticked off after I left. First, I am supposed to get a free State inspection with a paid Emissions test (as a "loyal" Cochran car buyer). Thing is, I drove less than 5000 miles this past year, so I should have been exempt from the emissions. No one came to give me options for paying for state and skipping the emissions - they just did both and made me pay for the more expensive service. Also, I watched MY CAR come from the car wash and sit in the parking lot FOR 40 MINUTES before they came and got me. 40 MINUTES!!!!! WHY did it take them 40 minutes to get me after my car was done? I do not plan on coming back for inspection unless I drive more that 5000 miles! More

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AWESOME JOB! I'm one Very satisfied customer! The customer service was spectacular. Worked with me to find what I needed Thank you will recommend to everyone whose I'm one Very satisfied customer! The customer service was spectacular. Worked with me to find what I needed Thank you will recommend to everyone whose looking for a new vehicle! More

by nenewithers Verified Customer Verified Customer

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#1 Cochran in Monroeville is truly #1 Words cannot express the gratitude for Charlie Smith finance Heather Champion and my favorite maintenance person Bob have been a god send! I have alwa Words cannot express the gratitude for Charlie Smith finance Heather Champion and my favorite maintenance person Bob have been a god send! I have always been shown so much love and honesty! They all brought tears to my eyes because they treated me so great! They truly satisfied all my needs! I am a customer for life! And will let the world know how great #1 Cochran in Monroeville is! Thank you with all my heart! More

by mscissy Verified Customer Verified Customer

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Great Experience! Overall my experience was great! I was treated good, I thought the vehicle I purchased was priced fairly and the buying experience was easy. Vic and H Overall my experience was great! I was treated good, I thought the vehicle I purchased was priced fairly and the buying experience was easy. Vic and Heather were great and Bob, Rex and Dale in the service department were very helpful. This was my 5th Hyundai purchase in the past 20 years and will purchase Hyundai products in the future. Hyundai products are high quality and a great value for the fair price I paid! I recommend Hyundai to all my family members and friends! More

by bcambest Verified Customer Verified Customer

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great dealership best dealership in the business, dalton and mario are the best...would recommend this dealership to anyone who is looking for a new or used car.. best dealership in the business, dalton and mario are the best...would recommend this dealership to anyone who is looking for a new or used car.. More

by hardar186 Verified Customer Verified Customer

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2017 Elantra This was the third car I have purchased from Charlie Smith. His customer service skills are exceptional. Just one quick example I'd like to share. On This was the third car I have purchased from Charlie Smith. His customer service skills are exceptional. Just one quick example I'd like to share. On the day of my latest purchase, I was informed that my license was expired, needed new photo id. Charlie was so kind to ride with me to the DMV which was close by to get my new license. We were in and out in minutes. He is awesome!! Wouldn't buy a car form anyone else. Also, Bob Johnson in service is always helpful and honest so important to be able to trust when I have the need. More

by janice.g.hulme Verified Customer Verified Customer

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