Bob Malloy

Just purchased my 3rd Mercedes from Bob Malloy and it was another great buying experience. Bob and Jim Kempthorn make you feel like family and make the buying experience so comfortable. They will be my deal another great buying experience. Bob and Jim Kempthorn make you feel like family and make the buying experience so comfortable. They will be my dealership for life! Many thanks Bob and Jim. Best, Jeff and Kathy Keefer More

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I worked with Bob Malloy and Jim Marks… an awesome team. Both are honest, knowledgeable and willing to go above and beyond to make the buying experience great. We love our new car. It was well worth the wai Both are honest, knowledgeable and willing to go above and beyond to make the buying experience great. We love our new car. It was well worth the wait! Thanks so much! More

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Bob was amazing to work with! His wealth of knowledge is impeccable. Bob goes above and beyond for his customers. The experience was unforgettable! Thank you Bob for your excelle His wealth of knowledge is impeccable. Bob goes above and beyond for his customers. The experience was unforgettable! Thank you Bob for your excellent service and attention to detail! More

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Thank you Bob Malloy, you are one of the best. We really enjoy working with you, will certainly recommend you to everyone. Two thumbs up! enjoy working with you, will certainly recommend you to everyone. Two thumbs up! More

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No Hassle Car Buying Hats off to the Kempthorn team and especially Bob Malloy. I felt comfortable and well informed during the entire process. The vehicle was delivered to Hats off to the Kempthorn team and especially Bob Malloy. I felt comfortable and well informed during the entire process. The vehicle was delivered to me soon after purchase and I appreciated the communication throughout. More

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I worked with Bob Malloy in finding the Jaguar E-Pace that matched all of my needs. I had a wonderful experience at not only Kempthorn, but with Bob in particular. He understood exactly what I wanted that matched all of my needs. I had a wonderful experience at not only Kempthorn, but with Bob in particular. He understood exactly what I wanted and went above and beyond to make it happen. He had a brand new, 2020 vehicle come in from Michigan even during these uncertain and unprecedented times, where many dealerships were still closed. I would highly recommend Bob Malloy and we look forward to any future business! More

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Excellent Experience Our sales representative provided us with all the information we asked for, was extremely patient with us, and was not aggressive. He was a pleasure Our sales representative provided us with all the information we asked for, was extremely patient with us, and was not aggressive. He was a pleasure to work with. Even after our purchase, Bob Malloy is available to answer our questions and provide us with advice. The finance manager was very helpful when we signed the papers to purchase our vehicle, and also did not try to sell us anything we were not interested in. I highly recommend the dealership and Bob Malloy. More

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Terrible Customer Experience - Buyers Beware I worked with Bob Malloy to purchase a 2020 GLB 250. It was dealer transfer that arrived 05/13/20. When Bob text me the vehicle had arrived, I asked I worked with Bob Malloy to purchase a 2020 GLB 250. It was dealer transfer that arrived 05/13/20. When Bob text me the vehicle had arrived, I asked him how many miles were on it. He stated slightly over 200 miles. Due to the higher than expected mileage for a new vehicle I asked if the dealership would take any $$ off which Bob agreed to discuss when I arrived for the pick up. Upon arrival I inspected the vehicle, took it for a test drive and everything looked great. After, I mentioned the possible discount due to the mileage. Bob explained he felt the price was right but after I disagreed he said he would go get his manager to discuss options. After 5 min he came back and said his manager was coming but, again, explained why he didn’t feel there was room to negotiate beyond $146. I explained why I felt there was and waited for the manager. There was nothing unprofessional said between either of us, the dialog was normal, and I had no concerns with Bob’s service. However, as I sat waiting out of nowhere Bob stands up and says “you know what we’re closing and I’ve done all I can.” He then walks over, turns his office light out on me, and walks out. Shocked and confused I stepped out of his office and proceeded to speak with the dealership manager, Ira Zahner. Ira said he would look into what happened but couldn't comment because he was not present even though he acknowledged seeing Bob turn off the lights and walk out. I requested the owners name and contact number which Ira provided (Eric Kempthorn) and left a message as I left the dealership. In my state of shock I forgot I had paid $500 to the dealership towards the offer. When I called and spoke to Ira the next day I requested my $500 be refunded. He refused stating they had transferred the car to their dealership as part of the offer and could only return my money after the vehicle sold. I explained that the dealership defaulted on that agreement when his salesman rudely dismissed me and walked out of the deal the day prior leaving me in a dark office. Ira said he had a signed agreement and again refused to provide the refund. I received a call back from Eric Kempthorn later that day and after some push, he did agree to refund my $500. Eric apologized, and explained that was not normal service for his business. I advised him that I could have possibly looked past Bob's awful behavior, being that it came out of nowhere and seemed like something more may be going on with him personally but Ira Zahner's (his dealerships GM) condescending behavior and lack of accountability removed any chance of me giving my business to this dealership. In my entire life I have never been treated so dismissively and would discourage anyone from dealing with Bob Malloy or Ira Zahner. I took my business to Mercedes Benz - North Olmsted and they have been amazing to deal with. More

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Service was great! The employees at Kempthorne motors really made the experience great. They helped me with the car I wanted, and made me feel like they were genuinely g The employees at Kempthorne motors really made the experience great. They helped me with the car I wanted, and made me feel like they were genuinely glad I was there. They made sure I knew how to use all of the features of my car before I left. And they also let me know if I had any questions or concerns I could call anytime. I am extremely happy about my purchase there. More

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Wonderful people that are exceedingly helpful Ruth Franz is a real asset Who does a complete and thorough job with a smile on her face at all times. She explains things in detail concisel Ruth Franz is a real asset Who does a complete and thorough job with a smile on her face at all times. She explains things in detail concisely and leaves no stone unturned. I feel very comfortable referring new customers to her. Overall she does a Brilliant job! More

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