Brad Vaill
Brad Vaill at BMW of Springfield - New Jersey

Brad Vaill

Guest Relations Director

BMW of Springfield - New Jersey

391 US Highway 22 E
Springfield, NJ 07081

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4 Reviews
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4 Reviews

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4 Reviews of Brad Vaill

September 25, 2026

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Employee Rating

Tino Pereira,service manager has been assisting me over 20yrs . Has serviced my vehicle's with upmost care and professionalism, this is why I have purchased more one vehicle from this dealership and will More

by greatlifestyles1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

September 25, 2026

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My experience with Jacob Kolasinski service advisor, has always been first place in quality of resolving any of my concerns with all my vehicles in a timely manner and with the upmost professionalism. Lar More

by greatlifestyles1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 04, 2026

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I had the worst service experience of my life at BMW. I brought my car in to have the engine motor mounts replaced, and immediately after driving off the lot, my engine light came on. My car was running More

by Perezjulissa11
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jacob Kolasinski

Mar 04, 2026

BMW of Springfield - New Jersey responded

Julissa, The initial repair for your motor mounts was performed correctly and without issue. The additional repair needed was for your oil filter housing, which is located under the manifold in your vehicle, and completely unrelated to any repairs that were performed. We understand that the motor mounts were just replaced, but making a statement that we do not take accountability for our service work is not an accurate statement simply because you believe these 2 repairs are related, as they are not. Jacob, a consultant with over 25 years of BMW experience was assisting, and after the vehicle arrived Late Saturday the 28th, reached out Monday mid day, and asked for additional time to investigate the concern and provide an accurate diagnosis. He again reached out early Tuesday morning to update you, before you having the vehicle towed out that afternoon before we could even discuss how we could assist with pricing for the necessary repairs, which we still would be more than willing to do, and do so at a deeply discounted rate, including absorbing labor charges. All we asked for was a bit of time to ensure no detail was missed, as this was not an issue when your picked your vehicle up on 2/1//2026, and also while a loaner vehicle was provided to you. Again, we were more than willing to help, and remain so. Brad Vaill Guest Experience Director Celebrity Motor Car Company

May 28, 2020

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Employee Rating

Horrible My experience at this dealership was horrible. I moved to the area about 1 yr ago and had my car serviced here multiple times. My lease was up and the More

by andrew2412
Customer Service
Friendliness
Recommend Dealer
No

Other Employees Tagged: Joe Krynski, Gene Mosco, Gregg Weinglass

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