Braden Hochgertle

Check cars throughly. I purchased one vehicle and had to bring it back within 4 days for an internal oil leak that needed serious engine repair. When I brought this proble I purchased one vehicle and had to bring it back within 4 days for an internal oil leak that needed serious engine repair. When I brought this problem within my 7 day deadline of purchase return I was advised it can be fixed which will leave me with a loaner for a few months. OR I could replace it. I then had to run my credit few times for new choices of vehicles when my approval should have been kept. And was promised a vehicle I finally chose to go through a recon service before it could be sold. When making that agreement I was continuously promised call back and contact between management and finance in the time to come in to purchase the vehicle and NO ONE contacted me on their own. I for 4 days in a row had to continuously call to get leadership to update me on a procedure and schedule they promised to upkeep it was exhausting. Although everyone is kind the process was very disappointing on top for feeling like I was being forced into a car that was not my choice. I was beyond the time I needed to trade in my vehicle so I had less options. I just wish it was less tiresome work I had to do on my end. More

Report | Print

From the selection of vehicles, to the customer service experience. Braden was great with explaining the details of our vehicle that we purchased. He ensured that we were comfortable with our selection and experience. Braden was great with explaining the details of our vehicle that we purchased. He ensured that we were comfortable with our selection and we will definitely purchase from Echo Park because of Braden! More

Report | Print

This is my first purchase at this dealership. The process is actuality quite hassle-free. It is refreshing to check the cars without the pressure. The no-haggle pricing was good, and the dealersh The process is actuality quite hassle-free. It is refreshing to check the cars without the pressure. The no-haggle pricing was good, and the dealership didn't try to push any of the junk add-ons. More

Report | Print

Braden was a pleasure to deal with. Overall and great experience for buying a car. Overall and great experience for buying a car. More

Report | Print