Braiden Draper

Best service department ever! ! However, the person that put this dealrater together needs to work on it a little more. Not very reactive to me trying to type in info !!!! ! However, the person that put this dealrater together needs to work on it a little more. Not very reactive to me trying to type in info !!!! More

by TANNIEHYDE Verified Customer Verified Customer

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Excellent customer service both in sales and service. The service staff always goes above and beyond. True professionals. The service staff always goes above and beyond. True professionals. More

by stephanie2051 Verified Customer Verified Customer

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Prompt and polite service. Communication was reliable. I was grateful that the problem was taken care of on an emergency basis Communication was reliable. I was grateful that the problem was taken care of on an emergency basis More

by Barbarabodager Verified Customer Verified Customer

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Service was as expected with good communication throughout the total experience. Braiden was on top of things. throughout the total experience. Braiden was on top of things. More

by UALINDIA Verified Customer Verified Customer

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Braiden was the service person and he did a good job in managing the service. Thanks. managing the service. Thanks. More

by NING.TIAN Verified Customer Verified Customer

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Got there for a service warranty that my personal mechanic smoothly coordinated with Toni. Fortunately Braiden Draper was working that day & took wonderful care of my service. He got it going in a sw mechanic smoothly coordinated with Toni. Fortunately Braiden Draper was working that day & took wonderful care of my service. He got it going in a swift motion & even offered a temporary vehicle to run my schedule with no delay. I feel if Braiden would’ve not been there things might have been not as smooth, he is an asset to Mercedes Family .! Go Braiden .! More

by JJLOKOTE Verified Customer Verified Customer

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I was happy with the experience. It was all good. I really appreciate it. Yes. It was all good. I really appreciate it. Yes. More

by aplaszlo Verified Customer Verified Customer

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Well done Service and sales took good care of me and made sure my choice was well informed made sure my choice was well informed More

by sew Verified Customer Verified Customer

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Misdiagnosed the problem. Way overcharged me. I had a bad injector that the copper crush ring had failed, leaking exhaust into the engine compartment. and I told them so. The Way overcharged me. I had a bad injector that the copper crush ring had failed, leaking exhaust into the engine compartment. and I told them so. The only reason I took the car to them was because it was supposed to be covered by my warranty. They updated the cars software and told me it was fixed. I was dumbfounded. You can't fix an injector with a software update. I took the car back, and they charged me some more, and told me I had a bad injector. They literally told me the fuel line was bad and that caused the injector to fail, and it would cost $2100 plus tax to fix it because fuel lines wern't under warrenty. That is by far, the stupidest thing i have ever been told by a repair shop. In the end, I paid them $430 and the result was...I found out I had a bad injector, and Mercedes wouldn't pay for it. I bought a set of crush rings (injector gaskets), and some injector bolts online and fixed it for under $100. And, by the way, the fuel line was fine, and so was the injector, it was a $2 gasket that failed. More

by cp987654 Verified Customer Verified Customer

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We received a great service from Braiden. We were informed about the status of the car repair all the time. It was done on time. Thank you! We were informed about the status of the car repair all the time. It was done on time. Thank you! More

by MAISAGOMEZ Verified Customer Verified Customer

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