Braiden Draper
Braiden Draper at Ken Garff Mercedes-Benz of Salt Lake City

Braiden Draper

Service Advisor

Ken Garff Mercedes-Benz of Salt Lake City

575 South State Street
Salt Lake City, UT 84111

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4.8
99 Reviews

Dealership Experience

1 yr, 11 mos

Industry Experience

1 yr, 11 mos

4.8

99 Reviews

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99 Reviews of Braiden Draper

August 12, 2025

Dealership Rating
Employee Rating

Excellent service experience. This was an emergency repair issue, and they were able to get me in without an appointment and fix the problem by the next day. I was very pleased. More

by jamesblanch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vivian Montes

August 11, 2025

Dealership Rating
Employee Rating

They are attentive to the issues the customers raise, and do a good job of addressing them timely. More

by MNORB
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

August 10, 2025

Dealership Rating
Employee Rating

Braiden made an estimate and sold me tires. He was pleasant to work with, and performed as he said he would. I would recommend him as an exemplary employee. More

by joelmallred
Service Price Transparency
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Recommend Dealer
Yes

July 29, 2025

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Much better than the unbelievably negative service I received last summer ! This young man was great! More

by marsha Lamprecht
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Jared Benjamin, Vivian Montes

Jul 30, 2025

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for your review, Marsha. We're glad to hear your had a good experience, and we are sorry we could not provide you with a 5-star experience previously. Your feedback is appreciated so we would like to hear more about what we could have done to serve you better. Please feel free to reach out directly using the contact information below. Angela Heaps, Service Manager angelah@kengarff.com

June 14, 2025

Dealership Rating
Employee Rating

Braiden was very helpful and informative. Great customer service. He made sure everything I needed to be fixed was done right. Thank you More

by batersjacqueline
Service Price Transparency
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Recommend Dealer
Yes

June 05, 2025

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Employee Rating

Prompt and courteous service with the proper amount of explanation and details. This work was great. More

by pmcc42
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Cameron Telford

June 03, 2025

Dealership Rating
Employee Rating

Ken Garff Mercedes brakes things instead of fixing them. The past three times I came in for service, the vehicle entered with no issues and left with costly repairs. First time was a dead battery. Second wa More

by ingridandjim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 04, 2025

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review. We always want our customers to be 100% happy with their time spent in our service department, and we are sorry to hear that we were not able to provide you with a 5-star experience. We are currently reviewing the circumstances regarding your review. If you’d like to share more about this experience, please reach out to our team directly using the contact information below. Angela Heaps, Service Manager angelah@kengarff.com

May 29, 2025

Dealership Rating
Employee Rating

Great service, Garrett was top notch at getting what I wanted completed in a timely manner More

by mbackman
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Garret Olson

Jun 04, 2025

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

May 29, 2025

Dealership Rating
Employee Rating

they asked me if they can wash the car, and i agreed and signed the paper, but they did not wash the car. More

by marjanesi
Service Communication
Recommend Dealer
Yes
May 29, 2025

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review. We always want our customers to be 100% happy with their time spent in our service department, and we are sorry to hear that we were not able to provide you with a 5-star experience. We are currently reviewing the circumstances regarding your review. If you’d like to share more about this experience, please reach out to our team directly using the contact information below. Angela Heaps, Service Manager angelah@kengarff.com

May 20, 2025

Dealership Rating
Employee Rating

Very helpful employees. Easy to get an appointment. The parts are very overpriced. x x More

by lindacall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kyle Blanchard

May 29, 2025

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

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