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Brand Glerup
Brand Glerup at Subaru of Utica

Brand Glerup

Sales Representative

Subaru of Utica

5036 Commercial Drive
Utica, NY 13495

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5.0
69 Reviews
5.0

69 Reviews

Write a Review

69 Reviews of Brand Glerup

December 08, 2025

Dealership Rating
Employee Rating

We have had nothing but problems with our 2015 escape purchased there! We are not satisfied with the repairs that were needed after purchase and still needed now!! More

by DAVEC48
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Mike Green

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Dec 10, 2025

Subaru of Utica responded

I'm sorry to hear about the issues you've been experiencing with your Escape. We aim to provide top-notch service, and it sounds like we've let you down in this case. I'd like to better understand what happened and see how we can assist you further. Please feel free to reach out to me at your earliest convenience. Thank you. Billy Melendez - Service Manager - bmelendez@carbonecars.com

Dec 10, 2025

DAVEC48 responded

We purchased this escape at the end of october and have had nothing but problems with it. it has been back there at dons ford a few times and tp muffler a few times and it still running like a xxx!! I am extremely unsatisfied with this purchase and am considering calling a lawyer for legal help. The car stalls alot and it shifts weird plus there is a vibration in the front end and still gets exhaust fumes in car. The exhaust fumes have been there since day 1 and we have had it there a couple times for that already. The day we picked the car up it had a check engine light on after it was inspected by the service dept, that should have been a warning.. I believe we have purchased someone elses problem and we are extremely unsatisfied with our purchase. We have bought many vehicles from dons ford but I believe this will be the last!!!

October 20, 2025

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Employee Rating

Both your sales and service departments have great people who care about their customers. Bravo! They explain everything in easy to understand terms, they are kind, helpful, knowledgeable people. They mak More

by THEARTHURS02
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Davis , Kli La, Bailee, Valon

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Oct 20, 2025

Subaru of Utica responded

We love hearing feedback like this! Thank you for choosing Subaru of Utica and sharing your support for our team. See you next time!

October 18, 2025

Dealership Rating
Employee Rating

They are always helpful and welcoming when I bring my vehicle in for service. The place is clean and neat. I enjoy a free cup of coffee while I wait for my vehicle. They inform me of any issues good or b More

by NOMAR13469
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Orbinati

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Oct 20, 2025

Subaru of Utica responded

Thank you for the fantastic review! We’re glad to hear you enjoy our clean facilities and helpful service team. Your feedback is greatly appreciated. We look forward to seeing you again! - Subaru of Utica

October 05, 2025

Dealership Rating
Employee Rating

Dealership and stall were great to work with. The whole experience was done professionally and with efficiency. More

by MARKTW1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Green , Mo

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Oct 06, 2025

Subaru of Utica responded

We're happy to hear our team made your experience so seamless. We look forward to welcoming you back to Subaru of Utica!

October 05, 2025

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Employee Rating

Brad was knowledgeable about the vehicle I was interested in. He showed me several vehicles and assisted me with any questions I had More

by DDANIELSKI430
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nick Borelli

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Oct 06, 2025

Subaru of Utica responded

We are happy to hear Brad was so helpful! Thank you for choosing Subaru of Utica and for sharing your feedback. See you next time!

September 22, 2025

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Employee Rating

Great experience with knowledgeable sales people. No high pressure sales pitch. Great selection tion of cars to pick from. More

by BRYMERH
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Mike Green

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Sep 23, 2025

Subaru of Utica responded

We’re thrilled you had a stress-free, five-star experience at Subaru of Utica. We hope you love your new ride!

September 16, 2025

Dealership Rating
Employee Rating

Everything and everyone was amazing! I would recommend this dealership to everyone! Brad was wonderful!! More

by JBLANSING99
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Green

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Sep 16, 2025

Subaru of Utica responded

Thank you for sharing your feedback! We’re so happy to hear Brad and the team made your experience so positive. We truly appreciate your business and we hope to see you again soon at Subaru of Utica!

September 13, 2025

Dealership Rating
Employee Rating

The service area was busy and I had no appointment but they squeezed me in as I had an issue with my tires where I could not safely drive More

by OCSD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 15, 2025

Subaru of Utica responded

We’re grateful you chose Subaru of Utica's Service team, and we're so glad we could assist with your tire issue. Travel safe, and we hope to serve you again in the future!

September 04, 2025

Dealership Rating
Employee Rating

Everyone at the dealership was friendly and asked me right away if I was being helped. Salespeople were very helpful and fast, did not waste my time. Very satisfied! More

by Sharon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Green

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Sep 04, 2025

Subaru of Utica responded

Thank you for sharing your feedback, Sharon. We're happy to hear our team made your experience a good one from start to finish. We truly appreciate your business and hope to work with you again at Subaru of Utica.

August 23, 2025

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Employee Rating

The staff at Subaru Utica were courteous and supportive with the new car buying process. Would definitely do business with them again! More

by HEATHERBRIGGS28
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Green , Stenio Joseph

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Aug 26, 2025

Subaru of Utica responded

Thank you for sharing your experience with our team, Heather! We appreciate your business and hope to see you again at Subaru of Utica. Enjoy your new car!

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