Brandon Jones

I would give them less than a star if I could. Their customer service and professionalism was lacking. The sales associate, Dominic, that took on us a test drive referenced drinking and driving wh Their customer service and professionalism was lacking. The sales associate, Dominic, that took on us a test drive referenced drinking and driving while on the test drive. While negotiating a price, he was a very poor communicator between the finance manager and us at the desk. He was also incredibly unprofessional while collecting income information. Trevor Fowler, the finance manager, was rude, and tried to rush us into a decision. When we asked for some more time to think and cited that we had driven a long way, he responded, "okay, I drive from Dallas every day too". Upon purchase of the vehicle, I requested the documents that I signed throughout the purchase process, and they were not delivered to me. They dodged my calls for about a week, and when he finally sent something, it was incomplete, and it included more than a thousand dollar mark up on an extended warranty that we had not agreed to. I purchased the vehicle over 2 and a half months ago, and I still do not have a copy of everything I signed on the purchase date. I had to cancel the warranty all together to fix it. The truck has had mechanical issues since, and the service department has not successfully fixed the largest of the issues, that should have originally been caught in a CPO inspection. All in all, if you're looking to buy, go literally anywhere else. I cannot imagine a worse buying experience, or customer service. More

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My 2023 Wrangler needed an electric coolant heater. Shottenkirk in Granbury made the repair in 16 days, which I am well pleased with. Shottenkirk in Granbury made the repair in 16 days, which I am well pleased with. More

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Everyone from sales to managers and finances were very helpful and friendly. Great experience. I would recommend Shottenkirk Didge. helpful and friendly. Great experience. I would recommend Shottenkirk Didge. More

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My Jeep was diagnosed and repaired with no issues or problems. This dealership consistently delivers me top notch service. problems. This dealership consistently delivers me top notch service. More

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Excellent service department. These guys kept me up to date on everything going on with my truck. Will definitely be back for all my maintenance as they gave me a schedule of what These guys kept me up to date on everything going on with my truck. Will definitely be back for all my maintenance as they gave me a schedule of what my truck needs and when. My whole interaction with the service advisors and even the service manager made me feel like they actually care and were there to help, not just sell me stuff. More

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Very professional service, will return. Will also recommend your dealership to my friends , and neighbors Will also recommend your dealership to my friends , and neighbors More

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The people who work at Shottenkirk are customer satisfaction specialists. Oil change and tire rotation for my Jeep Wrangler were completed in the most timely fashion. I was offered water and coffee satisfaction specialists. Oil change and tire rotation for my Jeep Wrangler were completed in the most timely fashion. I was offered water and coffee, while in the spacious and comfortable waiting room. There is also a nice seating area outside for those who need to stretch their legs and breathe fresh air. I will be returning to them for all oil changes in the future. More

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They were friendly and professional. I didn’t have to wait long. I enjoyed looking at new vehicles they had on show room floor. I didn’t have to wait long. I enjoyed looking at new vehicles they had on show room floor. More

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I received prompt personal and professional service in a fast and friendly manner thanks Brandon! fast and friendly manner thanks Brandon! More

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Every time I have a question and I ask a lot of questions, they dig to help me find the answers. Just one thing no one has seamed to know how to change for me. But I'll keep asking until I've ta questions, they dig to help me find the answers. Just one thing no one has seamed to know how to change for me. But I'll keep asking until I've talked to everyone about it. More

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