Brent Steed
Brent Steed at Ken Ganley Kia Alliance

Brent Steed

Service Advisor

Ken Ganley Kia Alliance

2010 W State St
Alliance, OH 44601

4.9
58 Reviews

Hi, I’m Brent! I’ve been a Service Advisor for over 23 years, and I still love what I do—helping people take care of their vehicles with honesty and confidence. I believe great service starts with clear communication and treating every customer like family. Whether you're in for routine maintenance or something unexpected, I’m here to make the process simple, stress-free, and transparent. My goal is to make sure you leave feeling taken care of and confident in every visit.

4.9

58 Reviews

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58 Reviews of Brent Steed

November 22, 2025

Dealership Rating
Employee Rating

Everything promised was accomplished. Time promised, and length of time to wait. Brent was very helpful. More

by mberry59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 27, 2025

Ken Ganley Kia Alliance responded

Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.

November 13, 2025

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Employee Rating

Good service and salesman very courteous polite I I would tell anyone that looking for a car to come here More

by lewedan17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike DeLisi, Steve Brown

Nov 16, 2025

Ken Ganley Kia Alliance responded

Hi, thank you for sharing your positive experience! If you have any further questions, please don't hesitate to reach out!

November 13, 2025

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I have always had a great experience here, every part of the team treats you with respect and communicates very well. More

by madelinekreidler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Moore

Nov 16, 2025

Ken Ganley Kia Alliance responded

Hi, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.

November 11, 2025

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Employee Rating

They went over and above, even helping me with my phone setup for my car. More

by odeyp
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Nov 14, 2025

Ken Ganley Kia Alliance responded

Thank you for the 5 star review and great feedback! Just let us know if you need anything in the future! Have a wonderful day!

November 07, 2025

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Ken Ganley Kia has been servicing my car for a few years now and I wouldn’t trust anyone else. They are professional and very proficient at fixing whatever needs my car has required. I appreciate this deale More

by cheril96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike DeLisi, Steve Brown

Nov 09, 2025

Ken Ganley Kia Alliance responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 05, 2025

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Service dept is horrible, asked for one specific test to be done. They sent me a list next day of a bunch of total xx repairs they wanted to do and then tried to bill me for the inspection.. which was never More

by Puck_954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 06, 2025

Ken Ganley Kia Alliance responded

We are sorry to hear you are not pleased with your recent visit with us. Please reach out to the Service Manager today to see if we can resolve any concerns. Thank you and hope to speak with you soon!

October 30, 2025

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Employee Rating

Greeted pleasantly when she arrived. Introduced himself and told me how long it would be - he was right. Waiting area clean, bright and comfortable! Great first impression! More

by JDB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Brown

Oct 31, 2025

Ken Ganley Kia Alliance responded

So happy to hear you had a great visit with us! Please keep us in mind in the future! Hope to see you again soon! Have a wonderful day!

October 28, 2025

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Employee Rating

Very pleasant people to work with. Always making sure you are informed of what is going on. They make sure you are comfortable while there. More

by tammy_jean43
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Oct 29, 2025

Ken Ganley Kia Alliance responded

Thank you for the 5 star review! We are so happy to hear you had a great visit with us! Thank you!!

October 28, 2025

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Employee Rating

I had my Telluride serviced today at Ken Ganley Kia in Alliance and the service was excellent. From the moment I walked in until I left Steve and the gang were just awesome!!! More

by rmiller929
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Brown

Oct 29, 2025

Ken Ganley Kia Alliance responded

So glad to hear you had a great visit with us! Please reach out if you need anything in the future! We appreciate you! Have a splendid day!!

October 25, 2025

Dealership Rating
Employee Rating

They always explain work being done. Brent was great to work with and let me know what would be needed next visit. More

by schnauzers73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 27, 2025

Ken Ganley Kia Alliance responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

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