Bret Eastburn

First, they kept my car for 3 weeks “in line. ” I don’t know why they couldn’t call when they were ready for the vehicle to come in and have a set appointment. I had to borrow my parent’s vehicles ” I don’t know why they couldn’t call when they were ready for the vehicle to come in and have a set appointment. I had to borrow my parent’s vehicles until it was ready, which I was only getting a diagnostic test!! Second, when they finally got to the car, they said I needed a brand new transmission for $7,000 total. I asked what was wrong with it and Shaun wouldn’t tell me. He said, “well, we don’t know the exact cause, but we can take it apart and find it, and that’ll be $1,000.” I then was baffled that they wouldn’t tell me what was actually wrong with it. I asked 3 separate times! When I went to pick up the car, I then asked again what was wrong with it and he wouldn’t give me an answer - just stated again it would be $1,000 to find out when they take it apart. They said it wasn’t ready yet, and I’d have to pick it up the next day because they had to put it back together. So, if it was already taken apart and had to be put back together, what was the $1,000 for?! The next day when I picked it up, I told Shaun to call my dad, because my dad wanted to speak to him. What I’m also mad about is that Shaun told him what was wrong! Right off the bat. But couldn’t tell ME what was wrong with it….I’m assuming because I’m a woman. Again, I asked 3 separate times. We got a second opinion. Which they said they did NOT find the two issues Chevy found (burnt oil on the engine and metal shards in the transmission oil). They said I was just low on transmission oil. After they changed it and reset the computer in the car, it has been driving fine since. That only cost me $150. So, I saved $7,9850!! Was a bad experience all the way around and I will not be back - nor will I ever buy a Chevy again because of this. Ridiculous! More

by katieraeanderson7 Verified Customer Verified Customer

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I enjoy the waiting rooms coffee machine. The service advisor was prompt and friendly to me. The service advisor was prompt and friendly to me. More

by RHINO1839 Verified Customer Verified Customer

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There is no place I trust more to work on my vehicle. They are professional and timely. They are professional and timely. More

by CATHOLIC.COUNTRY.GAL Verified Customer Verified Customer

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The tracker didnt work and they didnt really tell me much about my inspection. When i got there to pick up my vehicle the guy was gone. Just feel like there should be more communication. Otherwise it was goo about my inspection. When i got there to pick up my vehicle the guy was gone. Just feel like there should be more communication. Otherwise it was good. More

by gigigoss86 Verified Customer Verified Customer

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Quick and efficient. Service dept was courteous. Why is there a 15 word minimum on this question? You think I was back in high school! I can express my views in shorter Service dept was courteous. Why is there a 15 word minimum on this question? You think I was back in high school! I can express my views in shorter statements!!!! More

by PETERSONG172 Verified Customer Verified Customer

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I purchased four new tires and didn't expect to wait four hours! I recalled why I changed to Orielly Chevrolet recently, this is why I left Watson behind. I ordered accessories to be picked up, one is back hours! I recalled why I changed to Orielly Chevrolet recently, this is why I left Watson behind. I ordered accessories to be picked up, one is back ordered. Geez, you mean I have to wait again and the back order couldn't be listed prior to sale? More

by ADAMJOSE7 Verified Customer Verified Customer

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It was easy to make appointment, they got me in quickly and finished way ahead of schedule. and finished way ahead of schedule. More

by rldeano Verified Customer Verified Customer

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Prompted courthouse and very helpful. I ha e been going to watson for purchase and service for about 30 years and have always had great experiences. I ha e been going to watson for purchase and service for about 30 years and have always had great experiences. More

by broughtonjohn11 Verified Customer Verified Customer

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I found a pice of gum atach to the inside of the car console left from take working on My car . console left from take working on My car . More

by CNADaniel1010 Verified Customer Verified Customer

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They were very polite. And told me what was wrong with my vehicle And the problem was an oxygen sensor And told me what was wrong with my vehicle And the problem was an oxygen sensor More

by jaimequijada61 Verified Customer Verified Customer

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