Brett Reihs Jr.

I purchased a 2026 Honda from Lia Honda Albany on 5/2/26. While I am happy with the vehicle itself and ultimately received a fair interest rate, I was very disappointed and upset by portions of the financin While I am happy with the vehicle itself and ultimately received a fair interest rate, I was very disappointed and upset by portions of the financing and management process. My finance manager was Brett Reihs. I called Brett to negotiate an increase to the value of my trade in car. Someone named Phil called me (later finding out his name is Priyesh "Phil" Singh, a sales manager I never met). He proceeded to be belligerent, dismissive and unnecessarily confrontational. He said my trade in was not even worth the price they were paying me. At one point he stated the dealership no longer wanted my trade in. I was ready to give up the whole deal purchasing a new car at Lia Honda. He then increased my trade in value by $1000 and then hung up on me (the reviews I read re: Phil had similar complaints). I wonder if he only treats women this way? Moving on, I was splitting the equity of my trade in - part of it toward new car and the rest sent to me in a check. I then spoke with Brett Reihs again and told him I wanted the extra $1000 to be added to my check being sent to me and not applied to new car. He replied, "No problem". He also tried to sell me a warranty package with an 84 month loan that would have cost me $11,000 more for the life of the loan. I had to repeatedly tell him I did not want the warranty and I did not want an 84 month loan. I would like to ask Brett if he would have suggested this kind of loan/warranty to his mother that would have cost her $11,000 more. I doubt it very much. I took a 72 month loan without the warranty. When signing the paperwork, Brett put the extra $1000 towards the new car loan with no explanation. At this point I was exhausted from the verbal abuse and total disrespect from these two individuals. Additionally, I was informed that I would receive my equity check by the end of the week after my trade payoff was completed (my trade payoff was completed 5 days ago). As of this writing, I have not yet received the check and multiple calls requesting updates were not returned. I am writing this because I believe customers should be treated respectfully when asking reasonable questions during a major purchase. Professional communication and follow through are extremely important, especially during stressful transactions involving significant amounts of money. As it stands now, I purchased a new car, you have my trade in car and MY equity money. This is not acceptable. I would appreciate acknowledgement of this complaint and clarification regarding the status of my equity check. I wrote the above review on 5/9/26. On 5/11/26, Phil Singh called me re: my equity check. He was unapologetic for his belligerent and verbal tirade when speaking with me last week. I told him I will be coming into the dealership this morning to get my equity check. He proceeded to say, “I will expedite your equity check only if you remove your review of me.” I think that says it all about Phil Singh. He was going to hold my money hostage until I removed the review. I received my check and review has NOT been taken down. Brett Reih never returned any of my calls. Anyone going to buy a car at Lia Honda Albany should avoid Phil Singh, sales manager and Brett Reih, finance manager at all cost. There are many reviews like mine on Phil Singh’s page regarding his verbally abusive nature. More

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Working with Breanna Hanson at Lia Honda was a truly pleasant experience. She was very knowledgeable about the vehicle that I was interested in and took the time to understand what my needs were. High pleasant experience. She was very knowledgeable about the vehicle that I was interested in and took the time to understand what my needs were. High recommend! More

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Lia Honda gave me a great experience when it came to finding a new car. They were very inviting and personable. finding a new car. They were very inviting and personable. More

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Dominic Metzer at Lia Honda of Albany provided excellent customer service and answered my questions. I appreciated his knowledge about the Honda Prologue, his pleasant demeanor and his no pressure approach. customer service and answered my questions. I appreciated his knowledge about the Honda Prologue, his pleasant demeanor and his no pressure approach. When I decided to purchase it, Dominic, Phil and Brett made it a seamless experience from start to finish when I picked up the new Honda Prologue. Highly recommend the Lia Auto Group!!! More

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Brett Reihs is a great salesperson and Lia is fortunate to have him on their team. to have him on their team. More

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I would say that Brett Reihs was real patient with my decisions about picking the right car and ultimately was very easy going and helpful with my first purchase at a car dealership. Thank you so much Br decisions about picking the right car and ultimately was very easy going and helpful with my first purchase at a car dealership. Thank you so much Brett! More

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Great experience. Sara and Brett this a pleasurable experience and really went above and beyond to make sure I had the best experience possible Sara and Brett this a pleasurable experience and really went above and beyond to make sure I had the best experience possible More

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Brett at Lia was absolutely accommodating and highly professional. The process was smooth and pain free. I would highly recommend this dealership and Brett. Both made my experience a pleasant one. professional. The process was smooth and pain free. I would highly recommend this dealership and Brett. Both made my experience a pleasant one. More

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I am very pleased with the entire experience of purchasing my first new car. They were very polite on the phone and I met Brett R in the parking lot and he was awesome right from the start. He is v purchasing my first new car. They were very polite on the phone and I met Brett R in the parking lot and he was awesome right from the start. He is very knowledgeable of the vehicles and not pushy and great to deal with. More

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Very good expierence at lia . Knowledgeable staff They gave me a very fair price . And I got in and out without any problems. I would recommend Knowledgeable staff They gave me a very fair price . And I got in and out without any problems. I would recommend More

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