
Brett Whitney
Parts & Service Director
Southern Acura Newport News
12501 Jefferson Ave
Newport News, VA 23602
Dealership Experience
6 yrs, 5 mos
Industry Experience
35 yrs
Languages Spoken
English
33 Reviews
Write a Review33 Reviews of Brett Whitney
May 21, 2025
Kevin, Jessica, Cisco and Brett are the best! Service your vehicle at Southern Acura Newport News and they will make you happy! Service your vehicle at Southern Acura Newport News and they will make you happy! More
Other Employees Tagged: Cisco Lugo, Kevin Rafeek
May 15, 2025
Go to any shop but Southern Acura of Newport News. I've got the worst treatment in the world this last past month from this shop. I paid for diagnosis got got the wrong diagnostics got one problem but I've got the worst treatment in the world this last past month from this shop. I paid for diagnosis got got the wrong diagnostics got one problem but didn't fix everything. I've had to go back to the shop four times and still do not have my car running properly without no noise. I've had the shop manager Mr Britt involved in this whole thing and he emailed me today and told me that my situation for me wanting to have a copy of the paperwork of what is it going to cost I was informed that it wasn't even that serious. So because my service or my money or my vehicle is not that serious even until the manager of this sales center I think I need to take my business somewhere else where they can appreciate and give me good quality service for a reasonable price. Again Kevin and Cisco the sales rep are some of the best sales rep and polite and patient people I've ever dealt with in this world. Both of these sales rep have tried to help me get the problem fixed on my vehicle but because they are not technicians and they are not the manager of the shop they kind of was pushed to the side. While the technician tried to cover his own self because he had too many invoices to handle himself he only told me of one problem and not all the problems. When dealing with suspension it is not just one thing. So he told me about the sway bar link but not about the hardware to the struts which means I have to waste another day kill more time because this was not fixed or done the right the first time. The manager has not even offered to put me in a loaner vehicle to make sure that they keep the car and check it test drive it after they fix it to make sure everything is right. They fixed the sway bar links and no one test drove the car to see if the noise was still there. As soon as the car was fixed I called Kevin before I pulled off all the way out of the lot and told him that the car was still making the same noise. Also I sent him a text and an email. I also emailed the shop manager Mr Britt. all I asked for today was an email of a copy of the invoice for the work that they were going to perform and what it cost for a parts labor and how long it's going to take to get done and he referred back to my email and told me it wasn't that serious but he'll see what he can do to get Kevin to email me. That is not the response nor the conversation that I thought I would have with someone that was in charge of the shop. Again worse worst experience ever. And I've been coming to this shop since 2019 faithfully. Guess I have to find a new shop now More
Other Employees Tagged: Devin Sheldon, Daryl Hoe, Cisco Lugo, Kevin Rafeek
May 11, 2025
I have worked with the service teams since 2007. They have been informative, polite and keeping my interest in their work. They have been informative, polite and keeping my interest in their work. More
Other Employees Tagged: Cisco Lugo, Kevin Rafeek , Jessica Goodale New Has joined service dept.
May 02, 2025
I have been coming to this shop since 2019. The staff management and all technicians have been nothing but the best I've been nothing but the best. I would not recommend no other shop outside o The staff management and all technicians have been nothing but the best I've been nothing but the best. I would not recommend no other shop outside of southern Africa of Newport News if you live on this side of the water to get your car replaced repaired and or diagnostic proper maintenance. I thank God for the staff I thank God for the management and I thank God for the new ownership of this dealership. I recommend this shop to all of my family and friends and anybody that may read this. If you're looking for a clean near waiting area, or if you looking for technicians that take pride in their work, or if you looking for sales reps with respect courtesy politeness as well as patients this is the shop to go to Southern Accra of Newport News Virginia. Apostle J Lyons More
Other Employees Tagged: Daryl Hoe, Cisco Lugo, Kevin Rafeek , All sales person, parts department, and All technicians
April 20, 2025
Very pricey labor charges! Well you don't have an option. Do you? They know it too well Well you don't have an option. Do you? They know it too well More
Other Employees Tagged: Cisco Lugo
April 16, 2025
I have been going to this dealership since 2007 and I find their friendliness courtesy service to be exceptional. The coffee is good too. find their friendliness courtesy service to be exceptional. The coffee is good too. More
Other Employees Tagged: Cisco Lugo, Kevin Rafeek, Jess Gentry, Rabih Kassam
March 14, 2025
It was perfection! I was very comfortable while I waited and kept up to date on the status of my car. I was very comfortable while I waited and kept up to date on the status of my car. More
Other Employees Tagged: Cisco Lugo, Kevin Rafeek, Jess Gentry, Rabih Kassam

