Brett Whitney

Kevin, Jessica, Cisco and Brett are the best! Service your vehicle at Southern Acura Newport News and they will make you happy! Service your vehicle at Southern Acura Newport News and they will make you happy! More

by Devinsheldon Verified Customer Verified Customer

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Very helpful. Thank you . Love the way the car drives. Got me the car I wanted Thank you . Love the way the car drives. Got me the car I wanted More

by JON.WIDE10 Verified Customer Verified Customer

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Go to any shop but Southern Acura of Newport News. I've got the worst treatment in the world this last past month from this shop. I paid for diagnosis got got the wrong diagnostics got one problem but I've got the worst treatment in the world this last past month from this shop. I paid for diagnosis got got the wrong diagnostics got one problem but didn't fix everything. I've had to go back to the shop four times and still do not have my car running properly without no noise. I've had the shop manager Mr Britt involved in this whole thing and he emailed me today and told me that my situation for me wanting to have a copy of the paperwork of what is it going to cost I was informed that it wasn't even that serious. So because my service or my money or my vehicle is not that serious even until the manager of this sales center I think I need to take my business somewhere else where they can appreciate and give me good quality service for a reasonable price. Again Kevin and Cisco the sales rep are some of the best sales rep and polite and patient people I've ever dealt with in this world. Both of these sales rep have tried to help me get the problem fixed on my vehicle but because they are not technicians and they are not the manager of the shop they kind of was pushed to the side. While the technician tried to cover his own self because he had too many invoices to handle himself he only told me of one problem and not all the problems. When dealing with suspension it is not just one thing. So he told me about the sway bar link but not about the hardware to the struts which means I have to waste another day kill more time because this was not fixed or done the right the first time. The manager has not even offered to put me in a loaner vehicle to make sure that they keep the car and check it test drive it after they fix it to make sure everything is right. They fixed the sway bar links and no one test drove the car to see if the noise was still there. As soon as the car was fixed I called Kevin before I pulled off all the way out of the lot and told him that the car was still making the same noise. Also I sent him a text and an email. I also emailed the shop manager Mr Britt. all I asked for today was an email of a copy of the invoice for the work that they were going to perform and what it cost for a parts labor and how long it's going to take to get done and he referred back to my email and told me it wasn't that serious but he'll see what he can do to get Kevin to email me. That is not the response nor the conversation that I thought I would have with someone that was in charge of the shop. Again worse worst experience ever. And I've been coming to this shop since 2019 faithfully. Guess I have to find a new shop now More

by lyonsjermaine3 Verified Customer Verified Customer

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Great experience. The drive was nice and smooth. Car is everything I could ask for The drive was nice and smooth. Car is everything I could ask for More

by JON.WIDE10 Verified Customer Verified Customer

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I have worked with the service teams since 2007. They have been informative, polite and keeping my interest in their work. They have been informative, polite and keeping my interest in their work. More

by Bryan Verified Customer Verified Customer

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I have been coming to this shop since 2019. The staff management and all technicians have been nothing but the best I've been nothing but the best. I would not recommend no other shop outside o The staff management and all technicians have been nothing but the best I've been nothing but the best. I would not recommend no other shop outside of southern Africa of Newport News if you live on this side of the water to get your car replaced repaired and or diagnostic proper maintenance. I thank God for the staff I thank God for the management and I thank God for the new ownership of this dealership. I recommend this shop to all of my family and friends and anybody that may read this. If you're looking for a clean near waiting area, or if you looking for technicians that take pride in their work, or if you looking for sales reps with respect courtesy politeness as well as patients this is the shop to go to Southern Accra of Newport News Virginia. Apostle J Lyons More

by lyonsjermaine3 Verified Customer Verified Customer

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Very pricey labor charges! Well you don't have an option. Do you? They know it too well Well you don't have an option. Do you? They know it too well More

by Got beaten up with high prices Verified Customer Verified Customer

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I have been going to this dealership since 2007 and I find their friendliness courtesy service to be exceptional. The coffee is good too. find their friendliness courtesy service to be exceptional. The coffee is good too. More

by jmzwerdling Verified Customer Verified Customer

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Easy purchase The dealership more than met my expectations. I would recommend them to anyone. expectations. I would recommend them to anyone. More

by jason.domzal Verified Customer Verified Customer

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It was perfection! I was very comfortable while I waited and kept up to date on the status of my car. I was very comfortable while I waited and kept up to date on the status of my car. More

by MARTY.HIGHTOWER Verified Customer Verified Customer

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