Brian Carlson

Griffin Ford Fort Atkinson responded

Mr. Milhouse, I reached out to you to discuss the sequence of events, per your request, but was unable to reach you. I have reviewed the entire text conversation you had with our sales team member yesterday. He did everything you asked of him by text....he sent pictures and custom walk around videos. Once you viewed those, your exact response was "OK, I am going to take off Friday and come out and look at it." You did not express intention to purchase the vehicle yesterday. Your only commitment was to set an appointment to look at it. You did not ask for any purchase price totals or payments, and we did not have any signed purchase agreement or deposit to purchase the vehicle. When we take a deposit, it is to follow through with a purchase, not hold a vehicle. That was Wednesday. Your appointment was for Friday, today. Yesterday was Thursday and we had a different guest inquire on the availability of the vehicle and that guest asked for complete purchase totals and agreed to purchase the vehicle after we provided what they asked for. We reached out to you on Thursday, a day before your appointment, to give you the courtesy of knowing it was sold. We are sorry, but we do not hold vehicles for purchase just based on an appointment. We are not a high pressure dealership, so it is not our policy to contact interested parties to inform them about any other interested parties. We let our guests make thoughtful decisions on their own terms without any high pressure. We are a very honest dealership that treats all guests equally and with respect. We feel our reviews show just that. Again, we are sorry that this opportunity did not work out for you. If you wish to discuss this further, please call me at 920-568-4444. Paul Schepp, General Manager

Griffin Ford Fort Atkinson responded

Hi Megan, thank you for taking the time to share about your recent positive experiences at Griffin Ford Fort Atkinson 1642 Janesville Ave. We are honored you picked our team for your automotive needs and glad you appreciated the customer service. We would also like to thank you for your business and loyalty. We look forward to assisting your next time. Sincerely, The Griffin Family

Griffin Ford Fort Atkinson responded

Hi Joe, thank you for this amazing review. We are honored you had a professional, efficient, fair, and friendly experience at Griffin Ford Fort Atkinson 1642 Janesville Ave. We look forward to the next time we get to assist you! Sincerely, The Griffin Family

Griffin Ford Fort Atkinson responded

Hello BERNIE9, Thank you for taking the time to share your experience with us. We appreciate your feedback and would like to clarify the situation to ensure a full understanding of the events that took place during your recent visit. You indeed brought your own keys for programming, and we made every effort to assist you in getting them to work with your vehicle. Our technicians and Service Manager went above and beyond to program the keys you provided. However, despite our best efforts, the key fobs could not be successfully programmed, even after testing and reprogramming attempts. We understand that this can be frustrating, and we apologize for any inconvenience this may have caused. It's important to note that the key fobs you brought in were not purchased from our dealership or from Ford. When parts are sourced externally, we have limited control over their compatibility with your vehicle's system. Had the key fobs been purchased through us or a Ford authorized dealer, we would have been able to provide further assistance and support, as we stand behind the quality and compatibility of the parts we supply. In an effort to help you, we did not charge you for retrieving and programming your door code, which you requested. We understand the importance of this service for your convenience, and we were pleased to assist you with it at no additional cost. While we strive to provide comprehensive assistance to all our customers, we must acknowledge that when non-standard or third-party parts are involved, it can be challenging to ensure their compatibility. In this case, we advised you to seek assistance from the source where you obtained the key fobs, as they may have insights or solutions specific to the products they provided. We want to assure you that our team is always here to offer guidance and support to the best of our abilities. We genuinely regret any inconvenience you experienced during your visit. If you have any further questions or require additional assistance, please do not hesitate to reach out to kpoje@griffinautogroup.com. Thank you for choosing our dealership, and we appreciate your understanding in this matter.

Griffin Ford Fort Atkinson responded

Hi, thank you for taking the time to share about your recent positive experiences at Griffin Ford Fort Atkinson 1642 Janesville Ave. We are honored you picked our team for your automotive needs and glad you appreciated the customer service. We would also like to thank you for your business and loyalty. We look forward to assisting your next time. Sincerely, The Griffin Family

Griffin Ford Fort Atkinson responded

Hello, wow! Thank you for this amazing review. We are honored you had a professional, efficient, fair, and friendly experience at Griffin Ford Fort Atkinson 1642 Janesville Ave. We also greatly appreciate that you highly recommend buying and serving your vehicle at Griffin.

Griffin Ford Fort Atkinson responded

Hi, thank you for taking the time to share about your recent positive experiences at Griffin Ford Fort Atkinson 1642 Janesville Ave. We are honored you picked our team for your automotive needs and glad you appreciated the customer service. We would also like to thank you for your business and loyalty. We look forward to assisting your next time. Sincerely, The Griffin Family

Griffin Ford Fort Atkinson responded

Hello, thank you for sharing about how great of a place Griffin Ford Fort Atkinson 1642 Janesville Ave is. Our staff was also honored he learn we makes your day when you need service. We all look forward to the next time we get to assist you. Sincerely, The Griffin Family

Griffin Ford Fort Atkinson responded

Hello, thank you for sharing about how great of a place Griffin Ford Fort Atkinson 1642 Janesville Ave is. Our staff was also honored he learn we makes your day when you need service. We all look forward to the next time we get to assist you. Sincerely, The Griffin Family

Griffin Ford Fort Atkinson responded

Hello Debbie, thank you for sharing about how great of a place Griffin Ford Fort Atkinson 1642 Janesville Ave is. Our staff was also honored he learn we makes your day when you need service. We all look forward to the next time we get to assist you. Sincerely, The Griffin Family