Brian Houlihan

Brian Houlihan was very professional and kept me informed throughout the process of my engine being replaced and he called me on numerous occasions with updates. Every time that I called Matthews KIA to spea throughout the process of my engine being replaced and he called me on numerous occasions with updates. Every time that I called Matthews KIA to speak to Brian, they were quick to forward my call to speak with him. At the time when I picked up my car after all repairs were completed, Francis was very thorough in explaining to me all the work that was done on my vehicle. When I picked up my car and before I pulled out of the lot, I noticed that my air conditioning was not working properly. I spoke to Austin about it and he had one of the technicians take a look at it right away. The air conditioning system had air in the line and it was taken care of immediately and my air conditioning was working properly. Thank you Matthews KIA and staff for everything you guys all did for me. You turned a very bad situation into a very pleasant experience. Thanks again for everything!!! More

by EJTORRES4 Verified Customer Verified Customer

Report | Print

We just had our first service on our new Kia Sportage. Brian answered my questions on the new 5000 miles recommendation for oil changes and how the black service plan that we purchased with the new car wo Brian answered my questions on the new 5000 miles recommendation for oil changes and how the black service plan that we purchased with the new car would be taken into account with the price of the service. More

by denise370 Verified Customer Verified Customer

Report | Print

Starting to feel that they are just looking to sell parts and labor.was there back in march and they said I needed lower ball joints. Came back and now they are fine. Would of cost me $500. parts and labor.was there back in march and they said I needed lower ball joints. Came back and now they are fine. Would of cost me $500. More

by mdburkepa Verified Customer Verified Customer

Report | Print

They always provide greater customer service, jobs are completed in a timely fashion and the pricing is reasonable. completed in a timely fashion and the pricing is reasonable. More

by candacejager Verified Customer Verified Customer

Report | Print

Brian is awesome, you couldn't ask for a better service advisor! He will take care of you. advisor! He will take care of you. More

by tav164 Verified Customer Verified Customer

Report | Print

I had a fun experience with Dave purchasing my new Kia Seltos. He was kind and helpful with the whole purchase process and explained everything about my new vehicle. Seltos. He was kind and helpful with the whole purchase process and explained everything about my new vehicle. More

by karenmr127 Verified Customer Verified Customer

Report | Print

Excellent customer service ! Very accommodating with scheduling And the service package is well worth the money Very accommodating with scheduling And the service package is well worth the money More

by BABYALEX1121 Verified Customer Verified Customer

Report | Print

The service department is very professional and courtesy. Like dealing with this dealership. Will continue using them to service my Teluride. Like dealing with this dealership. Will continue using them to service my Teluride. More

by shapaylo Verified Customer Verified Customer

Report | Print

Best dealership and service department ever! Honest, responsive, and transparent. Keep you informed at every step. Honest, responsive, and transparent. Keep you informed at every step. More

by mpossinger Verified Customer Verified Customer

Report | Print

Service FAST HONEST, Sales dept not that workable. Salesman we bought 6 Sarennto and 1 Telluride had left to another company Salesman we bought 6 Sarennto and 1 Telluride had left to another company More

by ron@rapidpallet.com Verified Customer Verified Customer

Report | Print