I was kept up to date with my vehicles service I
appreciated the video of my car explaining what was done
appreciated the video of my car explaining what was done
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by sean108sandra
Other Employees Tagged:
Brian Kutzor
It was absolutely excellent.
They kept me informed about my vehicle and were extremely professional. I will highly recommend!
They kept me informed about my vehicle and were extremely professional. I will highly recommend!
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by SMH1989
Other Employees Tagged:
Brian Kutzor
I loved the video review and then the follow up.
Staff are friendly and professional.
Staff are friendly and professional.
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by EMFL
Verified Customer
Verified Customer
Service Price Transparency
The dealership and salesperson, Joe Garcia, were
attentive to my preferences and timeline and found the exact Audi A5 I was looking for. There was no pressure and I was informed through the entire p
attentive to my preferences and timeline and found the exact Audi A5 I was looking for. There was no pressure and I was informed through the entire process. I would highly recommend this dealership and salesperson to anyone seeking a professional and enjoyable car buying experience.
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by calajulie
From the moment I walked in, I was treated as if I was
the only customer in the building. Brian helped me set up my phone and explained how to use it on the instrument panel. He also explained other thi
the only customer in the building. Brian helped me set up my phone and explained how to use it on the instrument panel. He also explained other things that I needed to make sense of, and at the end of the service I drove out in a nice clean car.
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by LILCV
Verified Customer
Verified Customer
Service Price Transparency
John has much to learn about the product, but is very
obliging and willing to get the information asked… he is young, he will learn. The worst part of the buying experience is the “ secondary sales pitch
obliging and willing to get the information asked… he is young, he will learn. The worst part of the buying experience is the “ secondary sales pitch “ with another salesperson that attempts to to sell you , literally, thousands of dollars in additional warranties , while attempting to disguise the costs in your financing by just saying it would be a few additional dollars in you monthly payment. A $1000 ceramic coat or an $1800 wheel/ tire protection plan are a few examples. “Troy”, did give me a price breakdown when I asked…I was astounded. If a customer should need a wheel or tire for his Audi, the dealer should simply sell him a wheel or tire at a fair price….I can wax my own car. This sort of thing leaves a bad taste. Feels like you are being conned. I don’t like it
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by Raymo
Apr 26, 2025 -
Audi Wyoming Valley responded
Thank you for taking the time to share your thoughts and observations with us. We truly value feedback like yours, as it allows us to continually improve and refine the experience we offer.
I'm very glad to hear that John made a positive impression with his willingness to assist. He is indeed newer to the team, but he shows great promise and enthusiasm for learning the Audi brand inside and out. We are confident that with time and experience, he will continue to grow into an outstanding resource for our customers.
Regarding your experience in the financing process, I appreciate you sharing your perspective. Our intention when presenting additional protection products is simply to provide information on available options that many customers find valuable over time. That said, we recognize that each customer's needs are different, and it is never our desire to make anyone feel pressured or uncomfortable. Transparency is important to us, and it’s helpful to hear that a more straightforward and open approach is what you value most — that is absolutely the standard we aim for.
If you have any other questions or if I can assist with anything else, please feel free to reach out. I appreciate the opportunity to work with you and look forward to helping however I can.
-Mitch Kotarski
General Sales Manager
Apr 28, 2025 -
Raymo responded
Over all, I think you have a fine dealership. What I have found unethical non the past, is including road hazard to a tire purchase without out asking if I wanted it. I asked for an “ out the door “ price on tires , I noticed a $160 addition cost, apparently $40 / tire. I reached out after I noticed, but did not hear back from your representative.., I just lived with it, but I resented it. I will think twice before buying tires there again. All anyone wants is a square deal. No surprise costs. But I usually get good service from WVA. I have had positive dealings with Brian. I have dealt with him for near 10 years.He seems to care. Joe mislead me on the tires. I have dealt with him for years as well, but I will be more cautious in the future. This is the first time I have never dealt with Troy. I suspect a portion of his compensation comes from selling additional warranties. But he seems competent. John is a nice kid and could not have been more obliging, but has much to learn.
Fantastic service and experience all around and from
everyone we interacted with. It was all very much appreciated.
everyone we interacted with. It was all very much appreciated.
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by JWilson
Verified Customer
Verified Customer
Service Price Transparency
Apr 26, 2025 -
Audi Wyoming Valley responded
We're so glad to hear that you had a fantastic experience with us and that everyone you interacted with made a positive impact. We truly appreciate your kind words and are grateful for the opportunity to serve you. If there's anything else we can do for you in the future, please don’t hesitate to reach out. We look forward to seeing you again!
Great experience.
Explained the process. Appreciated the video updates. Gave me a loaner. Excellent all around.
Explained the process. Appreciated the video updates. Gave me a loaner. Excellent all around.
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by Bradcmine
Other Employees Tagged:
Brian Kutzor
Apr 26, 2025 -
Audi Wyoming Valley responded
hank you for the great feedback! We’re so glad to hear you had an excellent experience with us. We always aim to keep our customers informed and make the process as smooth as possible, so we're thrilled you appreciated the updates and the loaner. If you need anything else in the future, please don’t hesitate to reach out. Thanks again for choosing Audi Wyoming Valley!
A pleasant experience with a professional and personal
touch, timely appointment and all concerns were addressed
touch, timely appointment and all concerns were addressed
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by JOHNWHEEL4
Verified Customer
Verified Customer
Service Price Transparency
Apr 26, 2025 -
Audi Wyoming Valley responded
Thank you for sharing your experience! We’re so glad to hear that everything went smoothly and that our team was able to address all of your concerns. Providing both professional and personal service is always our goal, and we appreciate you recognizing that. If you need anything else, we’re here to help—don’t hesitate to reach out!
Good service.
Prompt friendly workforce. Reviews any questions we may have. Follow up at the end is good
Prompt friendly workforce. Reviews any questions we may have. Follow up at the end is good
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by FNZ2LT
Verified Customer
Verified Customer
Service Price Transparency
Apr 26, 2025 -
Audi Wyoming Valley responded
Thank you for your feedback! We're glad to hear that you had a positive experience with our team. Providing prompt, friendly service and addressing any questions is always a priority for us. We also appreciate your mention of our follow-up efforts, as we want to make sure everything is perfect for you. If you need anything else, we’re always here to assist!
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