Brian Santos
Brian Santos at Empire Ford Inc.

Brian Santos

Service Advisor

Empire Ford Inc.

292 William S. Canning Blvd
Fall River, MA 02717

Contact Me
4.6
26 Reviews
4.6

26 Reviews

Write a Review

26 Reviews of Brian Santos

July 21, 2026

Dealership Rating
Employee Rating

Accomdating, concise, professional and polite. Thank you very much for the quick service. We'll be back! More

by Jennifer Lima
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

July 15, 2026

Dealership Rating
Employee Rating

Service manager is always on point a professional. Great to deal with. Always satisfied with his services More

by Scbrhvac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 17, 2026

Empire Ford Inc. responded

Thank you so much for the great feedback! We're thrilled to hear that you are always satisfied with our service and that Brian Santos continues to provide the professional, top-notch experience you deserve. We'll make sure to share your kind words with him!

June 26, 2026

Dealership Rating
Employee Rating

I have used Empire ford many times for service Brain the service guy was vey helpful and professional, I was very happy with my service and will return when needed More

by ezeddyk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 05, 2026

Dealership Rating
Employee Rating

My father worked there for several years and retired from there half the mechanics Saturday. I started there after my father was already working there, and he taught several of them little tricks of the trad More

by ranchero58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alexia Perez

Jun 15, 2026

Empire Ford Inc. responded

Thank you so much for sharing such a beautiful, heartfelt memory with us. We know Father's Day weekend and the 6-year anniversary this week bring immense grief, and we are sending you our deepest condolences and warmest thoughts. Thank you for sharing his memory with us; he will not be forgotten here.

June 05, 2026

Dealership Rating
Employee Rating

Very friendly service advisor. Quick service. No issues at all. I do appreciate it and will be back! More

by cmenard125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 15, 2026

Empire Ford Inc. responded

Thank you so much for the wonderful review! We’re thrilled to hear you had such a quick, seamless visit and that our service advisor took great care of you. We truly appreciate your business and can't wait to welcome you back next time!

May 16, 2026

Dealership Rating
Employee Rating

The best place to go and I always go to Empire Ford the best people friendly! More

by Jose Torres
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 18, 2026

Empire Ford Inc. responded

Thank you for your kind words Jose!

May 05, 2026

Dealership Rating
Employee Rating

Service is speedy and attentive. Work was completed in a very timely manner. I appreciate the dependable staff. More

by Richard.Eckert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alexia Perez

May 07, 2026

Empire Ford Inc. responded

Thank you for your kind words Richard. We look forward to seeing you again soon!

April 19, 2026

Dealership Rating
Employee Rating

Absolutely professional . Sales person "T"followed up twice. Once with helping me out with remote start and another time made it convenient in NB dealership for obtaining my More

by frankkochanjr
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: T Martinez sales

Apr 22, 2026

Empire Ford Inc. responded

Thank you for the 5-star shout-out! We’re so glad to hear that 'T' took such great care of you. We pride ourselves on sticking by our customers long after they drive off the lot, so it’s awesome to know the remote start help and the registration process were seamless for you. Enjoy your new ride!

April 13, 2026

Dealership Rating
Employee Rating

Sold me a car with bad brakes. Brought it back, they had for 3 days & still didn’t fix correctly. Made another appointment to drive with tech, I showed up and was told they didn’t More

by rgrstevens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Did

Apr 14, 2026

Empire Ford Inc. responded

Dear Roger, As you know, Rob Collins, the GM has contacted you and made arrangements for you to take your vehicle on a test drive with one of our Service technicians we can address this issue for you. Hopefully we can get to the bottom of this for you and fully resolve your concern. Thank you.

April 07, 2026

Dealership Rating
Employee Rating

why do i have write 15 words about this dealershipand your counting the words really More

by michaelhooley
Recommend Dealer
Yes

Other Employees Tagged: Alexia Perez

1

Dealership Inventory (459 Vehicles)

used 2024 Volkswagen Tiguan car, priced at $23,645
2024 Volkswagen Tiguan
used
Pyrite Silver Metallic exterior
Automatic
All-wheel Drive
used 2024 Chrysler Pacifica Hybrid car, priced at $24,195
2024 Chrysler Pacifica Hybrid
used
Blue Pearl exterior
Automatic
Front-wheel Drive
used 2025 Ford Bronco Sport car, priced at $25,595
2025 Ford Bronco Sport
used
Gray exterior
Automatic
Four-wheel Drive
new 2026 Ford Explorer car, priced at $44,663
2026 Ford Explorer
new
Carbonized Gray Metallic exterior
Automatic
Four-wheel Drive
new 2026 Ford Ranger car, priced at $45,725
2026 Ford Ranger
new
Ruby Red Metallic Tinted Clearcoat exterior
Automatic
Four-wheel Drive
used 2025 Ford Expedition car, priced at $53,395
2025 Ford Expedition
used
Oxford White exterior
Automatic
Four-wheel Drive