Tyler Torres

Unbeatable service knowledge and friendly. They actually care about getting you what u want and at a great price. They actually care about getting you what u want and at a great price. More

by Jpdorego Verified Customer Verified Customer

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Kevin Bancroft was my salesman and was a total professional. I custom ordered a complex vehicle and he was extremely knowledgeable and helpful throughout. Kevin made the process simple and I was t professional. I custom ordered a complex vehicle and he was extremely knowledgeable and helpful throughout. Kevin made the process simple and I was treated fairly with no surprises. He communicated with me throughout the build and delivery and everything went as planned. I couldn’t recommend him more highly. More

by bathglass Verified Customer Verified Customer

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Non-responsive, incomplete work, car not clean, smelly, paperwork never sent in a timely manner, poor telephone skills. paperwork never sent in a timely manner, poor telephone skills. More

by Mnb Verified Customer Verified Customer

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They were able to work with me to come to an agreement for my truck for my truck More

by Jay Verified Customer Verified Customer

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Great dealership! ! The people are friendly and knowledgeable. They were so easy to work with on our recent vehicle purchase. Highly recommend Empire Ford! ! The people are friendly and knowledgeable. They were so easy to work with on our recent vehicle purchase. Highly recommend Empire Ford! More

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One of the top vehicle buying experiences I have ever had from start to finish. Great communication. no gimmicks or games they did exactly what they said they were going to do from day one. Everybody at Empi from start to finish. Great communication. no gimmicks or games they did exactly what they said they were going to do from day one. Everybody at Empire Ford from John and Kevin in the sales department, the service department ,parts department and finance department could not have been easier to work with, Professional knowledgeable, and will always answer your call day nights or weekends. One of the last old school dealership around today. I would recommend to anybody looking for a new or used vehicle to check out Empire Ford before buying anywhere else.5 Stars More

by tugboat49 Verified Customer Verified Customer

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Staff was knowledgeable and very curtious. The dealership was able to find the exact truck I was looking for. The dealership was able to find the exact truck I was looking for. More

by onlyoness Verified Customer Verified Customer

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I would NEVER buy a vehicle from this place. I inquired about a 2020 Ford F250 they have listed for 75K. I made an offer for 71K. I also had an awesome one of a kind 2016 Tahoe Z71 I was willing I inquired about a 2020 Ford F250 they have listed for 75K. I made an offer for 71K. I also had an awesome one of a kind 2016 Tahoe Z71 I was willing to trade. The Far book value at that time for the F250 was around 66K-72K. I received a text with a proposal of my trade for around 24k which was fine with me because the condition of my vehicle is in exceptional condition. they changed the price of the F250 from 75.5k to, $76.9K which was ridiculous and outrageous. I told them no, and I get the bull crap line of " In today's economy, dealers' price there vehicle over and not under" {That was the text I received} Then I received another proposal for 75k. NOPE!!... After that I didn't hear back. I was willing to go up. I even tried to speak to 3 different salespeople through text or email but, when they found out it was me, all communications stopped. The last salesperson I spoke with through the phone and text was really nice and even though this dealership was being a xxxxxx, the salesperson I was talking to was awesome. everything was going well; I was sending him a lot of pictures of my truck and was about to offer 72.5K for it. After most of the day has past, I didn't get a response, so I texted back and the person I was speaking to told me, " The manager Tyler told him that I originally offered 71K and from that point, there isn't much more for us to discuss" They think the Truck will sale for 75K LOL Guess what, they had the truck listed for 75.5k and then dropped it down to 75k and now for $74,750. in a few days to a week, the price will drop another $1,000 and so on. I'm really glad I didn't guy this truck. after doing research, I found out that this truck was at another ford dealership 1hr away and it sat on their lot that they had to end up taking it to auction and that's how this crappy ford dealership ended up with it. so, thank you to the xxxxxx bag manager who wants to be greedy and over charge on use vehicles. I hope yall have to send it back to auction and lose thousands more on it, on top of paying auction fees. BTY I just bought a 2021 F250 diesel with way less miles. Thank you for being worthless. More

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Called had a issue with parts called to speech with manager left my number you think anyone called me back NO manager left my number you think anyone called me back NO More

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Both Kevin’s and Roberto made my experience painless. I highly recommend this dealership especially during these difficult buying times I highly recommend this dealership especially during these difficult buying times More

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