Brian Wilson

Had a lot of issues with getting the finance manager to call back and get paperwork done. Daughters trade-in car should’ve been. paid by the dealership, but never got done. call back and get paperwork done. Daughters trade-in car should’ve been. paid by the dealership, but never got done. More

by deeannblack Verified Customer Verified Customer

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Thank you for a great car buying experience. Excellent Service! Financing was able to beat my NavyFederal pre-approval. Excellent Service! Financing was able to beat my NavyFederal pre-approval. More

by JESUS35 Verified Customer Verified Customer

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Spent over 5 hours at this dealership after coming in specifically to look at new Mazdas with the advertised low APR financing. Instead, Mo repeatedly pushed toward a used “dealer loaner” that was descri specifically to look at new Mazdas with the advertised low APR financing. Instead, Mo repeatedly pushed toward a used “dealer loaner” that was described as a great value, despite not being what I came in for. I was told they could compare rates for both the used car and the new car I originally wanted. After sitting for nearly two hours waiting to speak with finance, I used that time to research the used vehicle and discovered it was not the good deal it was being presented as. When finance finally returned, the used-car rate they offered was nowhere near the new-car APRs I had asked about. I was then told I wouldn’t even qualify for the promotional new-car rates if I wanted to pivot, which immediately raised concerns since I know my credit score. Only after pressing for clarification did they claim the issue was “student loans”, which I have never had, then admitted they were reviewing the wrong credit application (150pts lower than my score). That alone was extremely concerning. Be cautious if you come here: used vehicles may be aggressively pushed, and you should verify that your own name and information are actually on the finance quote. Otherwise, you may be given inaccurate or misleading information about your credit or rates, and be told to not believe anything you read on Consumer Reports in terms of their reliability on the CX50 to continue to push the used car on me instead of the new CX5. For comparison, I went to a different Mazda dealer the same day, purchased a new car in 2.5 hours, was allowed to test drive and view the vehicles I actually wanted, and qualified for the low APR financing without issue. More

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Started my search with Five DFW Dealers, narrowed to Three, happy to Finalize a Deal with Norm Reeves. I personally feel Mazda builds a Quality Product, and Norm Reeves have Quality People representing Three, happy to Finalize a Deal with Norm Reeves. I personally feel Mazda builds a Quality Product, and Norm Reeves have Quality People representing Mazda. More

by johnvesel Verified Customer Verified Customer

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Owen and Brian were both super helpful and friendly. They both made my car buying process very easy! They both made my car buying process very easy! More

by EvanTheMan5 Verified Customer Verified Customer

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Friendly and welcoming staff, Financing gave me a chance to own a new CX5. It was a quick and easy process . Was great talking to the staff who helped me from start to finished. to own a new CX5. It was a quick and easy process . Was great talking to the staff who helped me from start to finished. More

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Everyone was kind knowledgeable and i had a good experience purchasing my new Mazda. Professional experience purchasing my new Mazda. Professional More

by g.winslow Verified Customer Verified Customer

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Stephanie is always great to work with, this is my second Mazda from her and third from this dealership! Mazda from her and third from this dealership! More

by rbremer Verified Customer Verified Customer

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Respectful and carteous with good prices. Time in time out very commendable with full online process. Time in time out very commendable with full online process. More

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Stephanie made this experience as smooth as and easy! There is a reason why this is my 6th Mazda with her! No hassle. No haggling on process. Just great service and understanding what I, as a customer There is a reason why this is my 6th Mazda with her! No hassle. No haggling on process. Just great service and understanding what I, as a customer wants. More

by Dsvatek Verified Customer Verified Customer

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