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Brianna Williams
Brianna Williams at Gordie Boucher Ford of Kenosha

Brianna Williams

Service Concierge

Gordie Boucher Ford of Kenosha

7820 120th Ave
Kenosha, WI 53142

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4.8
29 Reviews
4.8

29 Reviews

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29 Reviews of Brianna Williams

November 14, 2025

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Employee Rating

Brianna was very effective, and I was kept informed of every step. The free pick up and delivery will keep me coming back. More

by FRANKHOLLESEN
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Recommend Dealer
Yes
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Nov 14, 2025

Gordie Boucher Ford of Kenosha responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Belal Barakat Service Manager 262-697-0700

November 14, 2025

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Was an excellent visit. Was kept up-to-date on my trucks progress. Lots of coffee and snacks while you wait. More

by STEVENEE
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Barb Derose

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Nov 14, 2025

Gordie Boucher Ford of Kenosha responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gordie Boucher Ford of Kenosha to be a positive one. Please don't hesitate to reach out if you need anything else. Belal Barakat Service Manager 262-697-0700

November 14, 2025

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The dealer was attentive and accommodating during my service visit keeping me informed during the service and provided only necessary repairs / upgrades which was well appreciated ! More

by STEVE.PRINCIPE
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Recommend Dealer
Yes
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Nov 14, 2025

Gordie Boucher Ford of Kenosha responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Ford of Kenosha. Belal Barakat Service Manager 262-697-0700

November 14, 2025

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Very friendly and work was done in a timely manner. Will definitely go back to Boucher Ford. More

by Bandjkasprowicz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Barb Derose

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Nov 14, 2025

Gordie Boucher Ford of Kenosha responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Belal Barakat Service Manager 262-697-0700

November 14, 2025

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Employee Rating

They all were very nice. And they told me all the things that they did to my vehicle..I also like the idea of the video of the work being done on my vehicle..Thank you again f More

by shadowcat6769
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Karen Cooper

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Nov 14, 2025

Gordie Boucher Ford of Kenosha responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Belal Barakat Service Manager 262-697-0700

November 14, 2025

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Employee Rating

Everything went great. Tho there are many people who interact and communicate with me. Would prefer one person from beginning to end. More

by Pitzo5
Recommend Dealer
Yes

Other Employees Tagged: Brianna Williams

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Nov 15, 2025

Gordie Boucher Ford of Kenosha responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Belal Barakat Service Manager 262-697-0700

November 09, 2025

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My experience was excellent! I was greeted right away with kindness. A timely was established in Gord communicated every step of the way. My favorite part was that my car was don More

by Tisharae4u
Recommend Dealer
Yes

Other Employees Tagged: Brianna Williams

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Nov 14, 2025

Gordie Boucher Ford of Kenosha responded

Thank you for the excellent review! We’re so glad to hear that you were greeted with kindness and that our team provided clear communication every step of the way. Establishing a realistic timeline and delivering your vehicle ahead of schedule is exactly the level of service we strive for at Gordie Boucher Ford of Kenosha. We appreciate you trusting us with your vehicle, and we look forward to helping you again at your next visit! Sal Pappalardo General Manager

November 08, 2025

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Employee Rating

Took too long to fix my car. Problem was not my fault so no one was in a hurry to finish my car More

by jserzant
Recommend Dealer
No

Other Employees Tagged: Brianna Williams

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Nov 08, 2025

Gordie Boucher Ford of Kenosha responded

Thank you for taking the time to share your feedback. I’m very sorry to hear that your repair took longer than expected and that it felt like there wasn’t urgency in getting your vehicle back to you. That’s not the experience we want for any of our customers. I would really appreciate the chance to review what happened and make this right. Please reach out to me directly Sal Pappalardo, General Manager, at 262-697-0700 so I can personally ensure your concerns are addressed. Thank you again for bringing this to my attention. Sal Pappalardo General Manager

November 06, 2025

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The best ever Everyone so friendly snacks drink bags made Kids so.happy We love yall More

by Lorilariahmarcusjohnson2
Recommend Dealer
Yes

Other Employees Tagged: Brianna Williams

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Nov 08, 2025

Gordie Boucher Ford of Kenosha responded

Thank you so much for the wonderful review! We’re thrilled to hear that you had a great experience and that the snacks, drinks, and treat bags made the kids happy that always makes our day! Our team at Gordie Boucher Ford of Kenosha works hard to create a friendly, welcoming atmosphere for the whole family. We love having you here and can’t wait to see you again! Sal Pappalardo General Manager

November 05, 2025

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Employee Rating

I'm very happy so far with this dealership, compared to Lake Ford!! Everyone I've dealt with at this dealer, so far has been very nice and helpful. More

by BGRASSER5
Recommend Dealer
Yes

Other Employees Tagged: Brianna Williams

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Nov 08, 2025

Gordie Boucher Ford of Kenosha responded

Thank you for sharing your experience! We’re so glad to hear you’ve been happy with your visits and that our team has been friendly and helpful every step of the way. At Gordie Boucher Ford of Kenosha, we’re committed to providing a positive, stress-free experience you can feel confident in. We truly appreciate your trust and look forward to continuing to take great care of you! Sal Pappalardo General Manager

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