Brittany McPherson

Julio Jones Kia responded

Thank you for your feedback! We’re glad to hear everything was clearly explained to you, including the pricing and the work being done. Providing transparent and helpful service is very important to us, and we truly appreciate you recognizing that. Thank you for choosing us—we look forward to assisting you again!

Julio Jones Kia responded

Thank you for the review and the honest feedback! We’re happy you enjoy the sharp exterior designs on our Kias. Sorry to hear about the transmission trouble on your previous V6 — we take reliability seriously and appreciate you sharing your experience. Kia continues to refine our engines and transmissions, and all new vehicles come with excellent powertrain warranties. We don’t have a V8 option right now, but our current turbo and 4-cylinder setups deliver strong performance with better efficiency. If you ever want to test drive the latest models or have your current Kia checked out, just let us know — we’d be glad to help. Come see us anytime! The Julio Jones Kia Team

Julio Jones Kia responded

Thank you so much, Ms. Duncan, for your kind words and continued support! We’re thrilled to hear that Courtney consistently takes great care of you and your vehicle. We’ll be sure to pass along your compliments to him! It means a lot to us that you love the service you receive at Julio Jones Kia, and we look forward to continuing to serve you for all your maintenance and repair needs.

Julio Jones Kia responded

We truly appreciate you taking the time to share your positive experience! It's fantastic to know Cortney provided the knowledgeable support you needed and made your service visit smooth and helpful. Comments like yours highlight why our service department is a favorite. Thank you for recommending us—we're here whenever your Kia needs anything!

Julio Jones Kia responded

Thank you so much for the great feedback! We’re thrilled to hear that Cortney took such good care of you—meeting you at your car, explaining everything clearly, and keeping you updated throughout the process. Providing kind, transparent, and timely service is exactly what we strive for. We truly appreciate you choosing Julio Jones Kia and look forward to helping you again! 🚗✨

Julio Jones Kia responded

We’re truly sorry to hear about your experience. Waiting two hours for an oil change—especially after sharing that you needed to pick up your child—is not the level of service or consideration we aim to provide. Your time is valuable, and we understand how frustrating that must have felt. We sincerely apologize that you did not feel heard or taken care of during your visit. That is not the standard we hold ourselves to. We would appreciate the opportunity to speak with you directly to better understand what happened and work toward making this right. Thank you for bringing this to our attention.

Julio Jones Kia responded

Thank you so much for this beautiful list of kind words! We're over the moon that Julio Jones Kia delivered an awesome, peaceful, perfect experience filled with professional kindness, gentleness, mindfulness, knowledge, courtesy, patience, caring, thoughtfulness, trustworthiness, and timeliness. That's exactly the standard our team strives for every day. Your feedback lights us up—thank you for choosing us and for the amazing review! Come back anytime; we'll be ready with the same great vibes. 🙌✨

Julio Jones Kia responded

Thank you so much for your feedback! We’re thrilled to hear that you received great service and felt well taken care of. We appreciate your kind words and are glad the pricing and overall experience met your expectations. We look forward to serving you again! 🚗✨

Julio Jones Kia responded

Thank you for the great review! We’re glad to hear our team delivered fast, friendly service and took that extra step to get your car washed before returning it. We truly appreciate you choosing Kia Tuscaloosa and look forward to serving you again! 🚗✨

Julio Jones Kia responded

We’re sorry to hear about your experience and appreciate your honest feedback. We’d like the opportunity to discuss this further and make things right. Please reach out to our Service Manager at (205) 345-8040 so we can review your visit in detail and address your concerns.