Brock Kerr

I am genuinely surprised by the number of positive reviews this store has. We drove two hours to look at a car, but the experience was a complete waste of time and respect. Indifference and Lack of P reviews this store has. We drove two hours to look at a car, but the experience was a complete waste of time and respect. Indifference and Lack of Product Knowledge Upon arrival on a Friday afternoon, no one greeted us. The office atmosphere was one of indifference, not service. Our assigned salesperson didn't take us seriously, even after we mentioned our two-hour drive. He barely introduced the car and was completely unable to answer our basic questions, essentially admitting he knew nothing about the vehicle he was trying to sell. Unprofessional Profiling and Condescension The discussion became highly uncomfortable when he started asking for my exact age and what we do for work. He was clearly profiling us and only became slightly more engaged once I gave him the specific age, as if he then finally considered we might have the money for a Jeep. Why does my age matter when I am a serious buyer? Insulting Trade-in Offer and Security Breach • The Trade-in: The offer for our Jeep trade-in was significantly lower than every other dealership we visited. When we stated this, he condescendingly offered "$500 more if you are willing to clean up all the dog hairs." This was a highly unprofessional and insulting way to negotiate. • The Security Lapse: When we decided to leave, he failed to return our vehicle registration. We drove two hours home realizing a personal document was left in their hands, a major lapse in professionalism and security. Thankfully, the next dealership didn't need the physical registration to give us a fair trade value. I wasted four hours driving and lost a critical document. Based on this experience, I have zero respect for the sales team's professionalism and judgement. Good luck to your business. More

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Brock was very professional and helpful. It was my first time purchasing a vehicle remotely and Brock walked me through the process, even providing assistance on securing a transportation se It was my first time purchasing a vehicle remotely and Brock walked me through the process, even providing assistance on securing a transportation service for the vehicle. Thanks again! More

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This dealership has always had issues with customer service. Service department is pretty good, however sales is very lacking. The lack of care with calling back customers, lack of information, and how service. Service department is pretty good, however sales is very lacking. The lack of care with calling back customers, lack of information, and how “they only do buyouts during the weekdays” is absolutely ridiculous. You get jerked around with information. More

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Another excellent experience with Tr-City CDJR. Never any stress, never feel pressure to buy, it’s just like doing business with friends ! Never any stress, never feel pressure to buy, it’s just like doing business with friends ! More

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They made my long distance purchase seamless and we very attentive to customers needs and questions attentive to customers needs and questions More

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This Dealership strives to be the best and customer oriented...they aim to please! Tri-City tries ensures their customers are treated right and are satisfied with the work they do! oriented...they aim to please! Tri-City tries ensures their customers are treated right and are satisfied with the work they do! More

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Leasing my 2024 compass was a very pleasant experience! Brock was very helpful and extremely low pressure. He located the car I wanted and the deal was done with no issues. Brock was very helpful and extremely low pressure. He located the car I wanted and the deal was done with no issues. More

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Excellent experience buying my jeep compass Brock was friendly and very knowable helped setting my phone up to android auto friendly and very knowable helped setting my phone up to android auto More

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When I went to the new showroom to talk with Brock, I was really impressed with the new showroom. It is very customer oriented and I was comfortable with Brock. really impressed with the new showroom. It is very customer oriented and I was comfortable with Brock. More

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It was the first oil change. It was nice not to have to wait weeks for an appointment It was nice not to have to wait weeks for an appointment More

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