Brock Smith

Ron has been my service representative for awhile and every time he never disappoints very trustworthy and reliable. every time he never disappoints very trustworthy and reliable. More

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I had an appointment May 12 at 9 am to have them look at my 2025 Cadillac xt4 Front collision alert icon on dash that won’t go off Brock waited on me and said I should get a ride home he didn’t know how lon my 2025 Cadillac xt4 Front collision alert icon on dash that won’t go off Brock waited on me and said I should get a ride home he didn’t know how long it woul be. So around 2pm I called no Brock and he never bothered to keep me informed on my suv . So I drove down there no Brock he went home didn’t think I needed any updates. I talked to Oliver when I got there he couldn’t tell me if it was even looked at. Are these people too lazy to walk back and ask anybody about my car. I demanded to get me my car cause I’m leaving I told Oliver I needed that cause I was leaving town Wednesday Not only will I ever bring my suv back there but I will never buy another car from that dealership. I bought a 2024 Cadillac xt4 and this 2025 xt 4 . So if I need anymore service I will either drive to Topeka or go to Van Cadillac they like doing warranty work. This was absolutely terrible service and I’ve been there several times before. More

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