Brooke Villarreal

Glenn Polk Ford responded

That is great to hear. I am glad Lori, Brooke, Justin, and the team made your visit friendly, knowledgeable, and focused on taking care of your needs in a timely way. That kind of teamwork is what makes the experience smooth and dependable. We truly appreciate you choosing us and trusting our team. Looking forward to seeing you again.

Glenn Polk Ford responded

That is great to hear. I am glad your service was handled quickly while you waited and that the parts arrived as promised and were taken care of right away. Having the flexibility to stop in when it is convenient without needing an appointment can make a big difference, and I am glad that worked well for you. We truly appreciate you trusting us with your vehicle. Looking forward to the next visit.

Glenn Polk Ford responded

That is what we like to hear. I am glad your service visit was smooth, hassle-free, and that everything went well from start to finish. Our team works hard to make caring for your vehicle simple and dependable. We truly appreciate you trusting us and look forward to taking care of you again. See you next time.

Glenn Polk Ford responded

That means a lot to hear. I am glad our Ford service team continues to deliver accommodating, detail-focused care that keeps you coming back. Consistency like that is what we work hard to earn every day. We truly appreciate the recommendation and your continued trust in our team. See you next time.

Glenn Polk Ford responded

I appreciate you sharing this. Getting customers in quickly and respecting their time is something our service team works hard to do every day, so I am glad the visit was smooth with minimal wait. Thank you for trusting us with your vehicle and we are always here when you need us.

Glenn Polk Ford responded

Thank you, Joe. I really appreciate you sharing this and I am glad Brooke took great care of you. Honest advice matters, and I am proud of the way she handled the situation with professionalism and clear communication. That kind of transparency is exactly what the Polk Promise is about. We do not take trust like that lightly, and it means a lot to hear you plan to rely on us going forward. We will work hard to keep earning it.

Glenn Polk Ford responded

I love hearing this. When a vehicle with 173,000 miles has to be towed in, we know that can be stressful, so I am glad our team was able to move quickly, communicate clearly, and get your Lincoln Hybrid repaired and back on the road within 72 hours. That kind of turnaround takes a strong service team, and I am proud of the way they take care of people. Safe travels as you rack up the next set of miles.

Glenn Polk Ford responded

That is what I love to hear. From 2021 - 2025, that kind of loyalty means a lot to us. Justin, Lori, and Brooke will appreciate the recognition. We are blessed with a great team that takes pride in building long-term relationships. Thank you for continuing to trust us with your trucks.

Glenn Polk Ford responded

Mrs. Barrientos, we have tried to reach out several times by phone and email to discuss your recent visit. It appears that we had possession of your Bronco for an hour and 2 minutes to perform an oil change & rattle concern. As you are aware, our service department sustained major damage during the ice storm & we are currently performing service out of the mall across the interstate, which does add about 10 minutes to the overall time. While our employees are navigating an entirely new routine, we have noted your experience down to improve our process as we move forward. We would still like the opportunity to speak with you if you would be kind enough to reach back out. Thanks and have a great day!