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Bryce Sewall

Overview Reviews (104) Inventory (447)

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Bryce Sewall

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Bryce Sewall

Finance Manager

Empire Ford Inc.

292 William S. Canning Blvd
Fall River, MA 02717

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4.6

104 Reviews

Overview Reviews (104) Inventory (447)

4.6

104 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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104 Reviews of Bryce Sewall

March 20, 2024

Dealership Rating

Employee Rating

A pleasure to work with. very informative ,but not pushy. A great overall experience . we would recommend friends to see Tom when looking for a new vehicle . very informative ,but not pushy. A great overall experience . we would recommend friends to see Tom when looking for a new vehicle . More

by vievef

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jason Vasconcellos , Thomas Duquette

Helpful 0

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Mar 26, 2024 -

Empire Ford Inc. responded

Dear Vievef, We're so happy to hear you had a "great overall experience" here at Empire Ford! Thank you for your business and for mentioning Tom by name.

February 19, 2024

Dealership Rating

Employee Rating

The dealer stands behind the cars they sell. My F150 had a defective battery and the General Manager Bryce replaced it with a new one. My F150 had a defective battery and the General Manager Bryce replaced it with a new one. More

by Kory

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: John Silva, Jason Vasconcellos, Katie Bessette , Juan Bautista-Rodriguez

Helpful 0

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October 20, 2023

Dealership Rating

Employee Rating

Tom and the entire staff were helpful with all questions. They went out of their way to make the buying experience a positive buyer seller dynamic. They went out of their way to make the buying experience a positive buyer seller dynamic. More

by maryraumphd

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Kevin Bancroft, John Silva, Marc Gauthier , Thomas Duquette

Helpful 0

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Nov 04, 2023 -

Empire Ford Inc. responded

Dear maryraumphd, Congratulations on your new vehicle purchase! We really appreciate you purchasing from us, since we know there are a lot of dealerships to choose from. We're so happy to hear that you had a great experience with Tom and the rest of our staff!

October 10, 2023

Dealership Rating

Employee Rating

This has been my MOST disappointing purchase of any vehicle I have purchased in 57 years. At this point, there are still issues open and I’m hoping these get resolved ASAP. vehicle I have purchased in 57 years. At this point, there are still issues open and I’m hoping these get resolved ASAP. More

by fcperr

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Other Employees Tagged: Robert McMahon, Jason Vasconcellos

Helpful 0

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Oct 13, 2023 -

Empire Ford Inc. responded

Dear fcperr, we certainly understand your frustration. Unfortunately there were a series of events that led to your frustration and we take full responsibility. First, some of the paperwork listed your full name of Francis and some listed the name Frank which caused some issues. Secondly, there was a delay in registering due to the long weekend. Also, you discovered some paint damage on yuor vehicle. Lastly, our internet was down when you came in to receive your inspections sticker. We truly apologize for all of the issues and are doing our best to resolve this issues for you. Please feel free to reach out our GM, Tyler Torres, at 508-730-1000 for any additional assistance you may need. Thank you.

July 25, 2023

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Employee Rating

Very deceitful, dishonest and should not be able to carry the Ford name!! Ford has informed dealerships throughout the country that the practice of up pricing vehicles $5,000 OVER STICKER PRICE is discourage the Ford name!! Ford has informed dealerships throughout the country that the practice of up pricing vehicles $5,000 OVER STICKER PRICE is discouraged and Ford Motor Company may address this by sending less vehicles to a dealership that uses these deceitful tactics. Letters will be sent to the CEO, Vice President, board of directors of Ford Motor Company. A complaint will also be filed with the Better Business Bureau! Buyer Beware! More

by Davidmccauley223

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Other Employees Tagged: Rick Torres , Richard?

Helpful 8

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Jul 25, 2023 -

Davidmccauley223 responded

This was their Fall River location.

Jul 26, 2023 -

Empire Ford Inc. responded

Dear David, We have no record of a customer by the name David McCauley, but we did find another customer in our database who had similar comments. Therefore, if you are referring to the new Bronco Raptor pricing, you will find other dealers pricing their vehicles over MSRP as well because it is a specialty vehicle with a very limited supply of inventory. These are not deceitful tactics. We price our vehicles based on the market conditions as well as the supply and demand of each vehicle, just as other dealers do.

Jul 26, 2023 -

Davidmccauley223 responded

No, I was making the purchase with my son Ryan McCauley. It was a Ford Maverick and AFTER we looked at the truck and tested how it felt the salesman put on dealer plates to take for a test drive. An hour later we sat down to discuss the price. After some “back and forth”, he was hinting that his supervisor was not going to accept an offer less than the MSPR. He came back with a made up form with the addition of $5,000 over MSRP!!!! I told him we were not paying over MSRP. He left again and came back with “Bryce”. After much back and forth with Bryce he said he had to call his boss (Rick Torres) at home because he was instructed to call before selling this truck. After wasting over 3 hours, I stood up to leave knowing how we were being scammed. Unfortunately, my son was talked into their reasoning why the truck was over MSRP, showing us his invoice from ford saying they don’t make any money on this truck without a markup! Against my advice, Ryan bought the truck for more than $1,500 over MSRP!! If we were told of this Ludacris sales practice of this dealership before we drove there or even when we arrived there, we would have left before the bait and hook was done to my son!! In answer to your response: Ryan McCauley bought a 2023 Ford Maverick (that was on the lot), at the Fall River site on Friday July 22, 2023. If you still cannot find a record of this I will gladly provide you with the vin numbers and photos of the truck in your dealership lot.

Jul 26, 2023 -

Davidmccauley223 responded

Also, referring to your response, I’m sure you do have similar responses to mine. What does that tell you????

June 10, 2023

Dealership Rating

Employee Rating

They had a vehicle I could not find in my state. After driving a long way to get the vehicle I wanted, getting stuck in traffic etc. I arrived at dealership right before they closed. The staff was f After driving a long way to get the vehicle I wanted, getting stuck in traffic etc. I arrived at dealership right before they closed. The staff was friendly and helpful. Not what you would normally expect from people trying to sell you something. They stayed 1-2 hours late to make my purchase happen. Overall it was a great experience. They deserve 5 stars. More

by vtoutdoorlife

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Josue Carchipuendo, Roberto Perez

Helpful 0

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Jun 16, 2023 -

Empire Ford Inc. responded

Dear vtoutdoorlife, Thank you so much for sharing your experience with our sales staff. We're so happy to hear that they were "friendly and helpful" and "stayed 1-2 hours late" to help you with your purchase. We appreciate your business!

May 17, 2023

Dealership Rating

Employee Rating

They take care of us the customer at all times. From sales to service one call does it all thank you 👍 purchased F250 From sales to service one call does it all thank you 👍 purchased F250 More

by thecamarafamily

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Kevin Bancroft, Joe Ribeiro, Kim Duarte, Roberto Perez, Ashley Couto, Brian Santos , David Shea

Helpful 0

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May 31, 2023 -

Empire Ford Inc. responded

Dear thecamarafamily, Congratulations on the purchase of your F250! Thank you for the 5-star review. We truly appreciate your business!

April 02, 2023

Dealership Rating

Employee Rating

My sales person kevin gave the the best purchasing experience I could ever ask for but service needs some work with they’re public relation skills experience I could ever ask for but service needs some work with they’re public relation skills More

by Danedmis

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Kevin Pereira, David Pacheco, Brian Santos

Helpful 0

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Apr 03, 2023 -

Empire Ford Inc. responded

Dear Danedmis, We appreciate your honest feedback. Thank you for mentioning your salesperson Kevin by name and we happy to hear that your sales experience went well. We also appreciate your feedback with regards to our service dept. and we will let the Service Manager know about your experience. Thank you for choosing Empire Ford!

April 02, 2023

Dealership Rating

Employee Rating

THIS IS MY FIRST EXPERIENCE OF BUYING FROM EMPIRE. WEWERE A LONG TIME CUSTOMER WHEN IT WAS KNOWN AS ASHLEY FORD. EMPIRE STAFF VERY KNOWLEDGEABLE. AND FRIENDLY AND IT WAS A GOOD EXPERIENCE OVERALL. WEWERE A LONG TIME CUSTOMER WHEN IT WAS KNOWN AS ASHLEY FORD. EMPIRE STAFF VERY KNOWLEDGEABLE. AND FRIENDLY AND IT WAS A GOOD EXPERIENCE OVERALL. JOHN SILVA AND KEVIN BANCROFT WERE VERY HELPFUL, More

by vertexjigs

Verified Customer

Sales Price Transparency

Trade-in Experience

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Kevin Bancroft, Kim Duarte, John Silva, Leean Coelho, Ashley Couto

Helpful 0

Report | Print

Apr 03, 2023 -

Empire Ford Inc. responded

Dear vertexjigs, Thank you so much for your comments and feedback. We appreciate you choosing Empire Ford and we're pleased you found John Silva and Kevin Bancroft "very helpful." Welcome to the Empire Ford family!

March 19, 2023

Dealership Rating

Employee Rating

They were able to work with me to come to an agreement for my truck for my truck More

by Jay

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Kevin Pereira, Tyler Torres, Roberto Perez

Helpful 0

Report | Print

Mar 23, 2023 -

Empire Ford Inc. responded

Dear Jay, First of all, congratulations on the purchase of your truck. Thanks so much for taking the time to leave a review. We appreciate you choosing Empire Ford and we appreciate your business.

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