Cameron Owen

It's was an easy and pleasant sale experience. However the service center is the worst I have ever experienced. I 1st and and issue with a failed service on my board computer on my New 2024 At However the service center is the worst I have ever experienced. I 1st and and issue with a failed service on my board computer on my New 2024 Atlas and waited 3 weeks for a service appointment and a loaner. Even in week 4 there is still no loaner available and nobody can tell me when I could get the vehicle serviced. More

Report | Print

I’ve gone to a lot of dealers while searching for my car and came across very unprofessional, rude people. Everyone at Gurnee Volkswagen was friendly and made us feel welcomed. I wanna thank Jose for being and came across very unprofessional, rude people. Everyone at Gurnee Volkswagen was friendly and made us feel welcomed. I wanna thank Jose for being amazing, answering all questions. He was very knowledgeable. Made this experience pleasant. I’m happy with my car and will definitely be recommending any friends to this dealership. More

Report | Print

Dealership kept their word on the deal and prices we made through email communication. Prices did not change when we arrived to the dealership. Everyone was very helpful. through email communication. Prices did not change when we arrived to the dealership. Everyone was very helpful. More

Report | Print

They resort to high pressure tactics and mislead you as a consumer. Would not recommend their dealership. consumer. Would not recommend their dealership. More

Report | Print

I had no issues with purchase, was exactly as presented to me and very nice staff. to me and very nice staff. More

Report | Print

Found the car I was looking for headed waiting for me when I get there . wash ready to go break. Customer service coffee is not bad. when I get there . wash ready to go break. Customer service coffee is not bad. More

Report | Print

Excellent experience. Cameron,Rocco and Rich were great. Smooth no pressure transaction. Would recommend this dealership to anyone. Cameron,Rocco and Rich were great. Smooth no pressure transaction. Would recommend this dealership to anyone. More

Report | Print

Cameron was very straightforward, professional, and to the point. No offense, but if given a choice, most people don't choose to go car shopping. Cameron and the rest of the staff made it as painless and the point. No offense, but if given a choice, most people don't choose to go car shopping. Cameron and the rest of the staff made it as painless and quick as possible. More

by REDBRAID Verified Customer Verified Customer

Report | Print

As soon as I got to my appointment I asked to see the vehicle and I was disappointed as they were trying to sell a vehicle that had water damaged. How do I know this? I soon as I open the hood I noticed vehicle and I was disappointed as they were trying to sell a vehicle that had water damaged. How do I know this? I soon as I open the hood I noticed that there was sand all over the engine. Some of the parts were rusted already due to the water damaged. When I mentioned this to the sales guy he acted surprised! We are talking about a 30K vehicle in this condition. I wouldn't recommend this place, but if you do end up getting a vehicle from here please be aware and inspect the car as much as you can. More

Report | Print

The new dealership was clean and organized, even through the process of moving in. Great representation of VW. the process of moving in. Great representation of VW. More

by KATEROTCH721 Verified Customer Verified Customer

Report | Print