Campbell Walser

The service department has been consistently disappointing. If you purchase a Mercedes, I strongly recommend finding a reputable independent shop, because my experience here has been that issues disappointing. If you purchase a Mercedes, I strongly recommend finding a reputable independent shop, because my experience here has been that issues are neither accurately diagnosed nor properly repaired—despite premium pricing. Most recently, I drove two hours for an appointment, spent over four hours waiting, and paid nearly $1,000, only to leave with the exact same problem I arrived with. Being told afterward that they would “take another look at it” is not an acceptable outcome, especially when each visit requires a full day of travel and lost time. Problems should be fixed correctly the first time. Unfortunately, this is not an isolated incident. I previously dealt with ongoing DEF-related issues that required six visits over a two-month period. Each time, I was told the issue had been resolved, yet the problem persisted. After that many attempts, it’s difficult to view this as anything other than a failure to properly diagnose and repair their own product. For a brand that markets itself as premium, the service experience falls far short of expectations. Repeated inconvenience, high costs, and unresolved problems have eroded my confidence in this service department. More

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the staff was very nice and helpful Zach explained every thing and was very helpful they couldn't find the spear key that would have been nice but other than that it was a good experience I'm still trying thing and was very helpful they couldn't find the spear key that would have been nice but other than that it was a good experience I'm still trying to get the truck in to Pro-tec to get the dent's done he's been really busy with the hail repair right now .Thanks More

by Mark@skeetersbodyshop.com Verified Customer Verified Customer

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The Merc team was pleasant to work with but failed after the deal with was closed. We purchased a BMW as we felt the performance was better, but the team was unable to provide any “swag” for the $80k we spe the deal with was closed. We purchased a BMW as we felt the performance was better, but the team was unable to provide any “swag” for the $80k we spent. It all falls under the Walser brand and resulted in us feeling let down. Not something you should feel after purchasing a luxury vehicle. More

by j.rogers Verified Customer Verified Customer

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Great communication. Satisfied with the work completed. Would have preferred a comparable loaner to my vehicle but not a huge deal. Satisfied with the work completed. Would have preferred a comparable loaner to my vehicle but not a huge deal. More

by RANJITGHANTA Verified Customer Verified Customer

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Great Dealership! I bought my new EQE from them and they made the process very simple! I bought my new EQE from them and they made the process very simple! More

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