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Carey Hausenfluck
Carey Hausenfluck at Bryan College Station Toyota
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Carey Hausenfluck

Service Advisor

Bryan College Station Toyota

728 Earl Rudder Fwy
Bryan, TX 77802

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4.9
69 Reviews
4.9

69 Reviews

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69 Reviews of Carey Hausenfluck

May 04, 2025

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Employee Rating

I recently brought in my vehicle for service and specifically requested to the Service Manager to have the back right door panel inspected due to it rattling and detaching on its own. However, upon More

by pcffaria
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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May 05, 2025

Bryan College Station Toyota responded

Thank you for bringing this to our attention. It’s concerning to hear that a request made directly to our Service Manager wasn’t documented or addressed properly. That is not the level of care we aim to provide. We apologize for the oversight and would appreciate the opportunity to correct this for you. Please feel free to reach out so we can make sure your concern is properly handled. Customer Relations Manager customerservice@purdygroupusa.com

May 03, 2025

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Employee Rating

My tech representative was very good. She worked very diligently until we got the issues resolved. It did take several weeks due to shortages apart. But she kept me up-to-date and is very More

by MSPEED42
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
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May 05, 2025

Bryan College Station Toyota responded

Thank you for your patience and for recognizing your tech representative’s dedication. We are glad she kept you informed and worked hard to get everything resolved despite the delays. Your understanding means a lot! Customer Relations Manager customerservice@purdygroupusa.com

May 01, 2025

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Carey is always fabulous and the shuttle is so convenient, punctual, friendly, and clean! Carey always takes care of all my needs! More

by HNGUTIERREZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Aaron Douglas, Cheyenne Black , Patrick L!

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May 01, 2025

Bryan College Station Toyota responded

Thank you for the kind words! We are glad Carey continues to provide such excellent service and that the shuttle experience has been convenient and reliable. We appreciate your trust and look forward to your next visit! Customer Relations Manager customerservice@purdygroupusa.com

April 30, 2025

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My service experience was great. I dropped my car off early and received a ride to work via the shuttle. The work was done in a timely manner and everyone was very pleasant. Job well More

by SKB0508
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 01, 2025

Bryan College Station Toyota responded

Thank you for sharing your experience! We are glad everything went smoothly—from the early drop-off and shuttle ride to the timely service. We appreciate your kind words and look forward to helping again in the future! Customer Relations Manager customerservice@purdygroupusa.com

April 28, 2025

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Employee Rating

The service team was very fast, courteous, & pleasant, cheerful, help full, reasonable pricing, clean waiting area & restroom More

by bdbean1@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rusty Chandler, Billy Bean

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Apr 28, 2025

Bryan College Station Toyota responded

Thank you for sharing your experience! We are glad that the service team provided fast and courteous support and that you enjoyed the clean and comfortable environment. We appreciate your trust and look forward to assisting you again! Customer Relations Manager customerservice@purdygroupusa.com

April 19, 2025

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Employee Rating

It always seems like I have a really good experience at this dealership when I bring in my truck for service. More

by bfree00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 21, 2025

Bryan College Station Toyota responded

Thank you for your continued trust! We are glad each visit has been a positive one and that your truck is in good hands. We look forward to the next time we can assist you. Customer Relations Manager customerservice@purdygroupusa.com

April 12, 2025

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Employee Rating

My service manager was excellent. She gave me frequent updates and worked very hard to resolve the problem. I would highly recommend her to anyone. More

by MSPEED42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 14, 2025

Bryan College Station Toyota responded

Thank you for sharing your experience! We are glad to hear that your service manager provided excellent support and kept you informed throughout the process. We appreciate your recommendation and look forward to assisting you again in the future! Customer Relations Manager customerservice@purdygroupusa.com

April 08, 2025

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I will keep coming back to BCS Toyota year after year because of the amazing customer service and a Top Grade Service department. Been doing business and service with them since 2007. More

by MAURIPASKET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ron Broesche, Bobby Hall, Tony Rogers, Heather Beran

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Apr 10, 2025

Bryan College Station Toyota responded

Thank you for your continued loyalty! We’re honored to have been your go-to dealership and service provider since 2007. We’re grateful for your trust and look forward to continuing to provide you with amazing customer service and top-grade service for many more years to come! Customer Relations Manager customerservice@purdygroupusa.com

April 07, 2025

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If you arrive at your scheduled time, you will not have to wait the entire day to be served. This is very convenient. More

by MILLICENT A O
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 10, 2025

Bryan College Station Toyota responded

Thank you for your feedback! We are glad to hear that our timely service made your experience more convenient. We always strive to respect your time and provide efficient service. We look forward to assisting you again! Customer Relations Manager customerservice@purdygroupusa.com

April 05, 2025

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Happy Camper times fifteen equals something that I can stretch out until I reach fifteen words. More

by BOOKHERDER
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 07, 2025

Bryan College Station Toyota responded

Thank you for sharing your approach—it's always refreshing to see creative thinking in action. We're thrilled you had such a great experience! Customer Relations Manager customerservice@purdygroupusa.com

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