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14 Reviews of Carl Dehls
October 02, 2025
The service department reps frequently recommend doing unnecessary services already performed in previous visits, inconsistent quote for services (the fee changes from one visit to the next), and the last unnecessary services already performed in previous visits, inconsistent quote for services (the fee changes from one visit to the next), and the last unethical thing they did was to overcharge me for services I didn’t ask. I went for a simple oil change and tire rotation, and they charged me $200 because they said it included additives for the engine. I never asked for that. It was very unethical. No trust. More
by luisbladon1975
Verified Customer
October 02, 2025
I changed from Goodson Acura to Grubbs. Goodson was “good” but, Grubbs is excellent! Thank you! Goodson was “good” but, Grubbs is excellent! Thank you! More
by lorraine4templefit
Other Employees Tagged: Shelby is excellent. Also, I believe James (mngr) they are an asset to Grubbs. Thank you!
October 02, 2025
Service dept. is great fast and efficient. Carl was my service mgr. and is great. He always explains the work that’s been done and always talks to me first before is great fast and efficient. Carl was my service mgr. and is great. He always explains the work that’s been done and always talks to me first before any additional work needs to be done… Always a first class experience at Grubb’s dealership !!! More
by caesarsdiceman
October 01, 2025
Amazing environment they also do phenomenal work on your vehicle. they care about your safety and the safety of others. I love their service. They hospitality, including Starbucks, coffee, and snacks they a vehicle. they care about your safety and the safety of others. I love their service. They hospitality, including Starbucks, coffee, and snacks they also provide you with customer service with a ride home if you don’t want to wait and if your car is in the shop over several hours, they provide you with a loaner amazing.. More
by Jasonmothly
October 01, 2025
Such a relaxing facility. Ezequiel has been my advisor a couple of times and has always been polite, pleasant and professional. His time estimate for service is accurate and h Ezequiel has been my advisor a couple of times and has always been polite, pleasant and professional. His time estimate for service is accurate and has my car ready to go when he lets me know service is completed. Such a nice 😊 overall experience. More
by weaver1852
Other Employees Tagged: Nathan Koelemay, David Olivarez,, Kevin Tran , Richard Terrazas, Ezequiel Castro
October 01, 2025
Excellent service good jo fast service happy didn't take to long waited for less then hour to long waited for less then hour More
by avanes
Other Employees Tagged: Nathan Koelemay, David Olivarez,, Kevin Tran , Richard Terrazas
October 01, 2025
1) Price transparency is not there. When I got in, I was recommended air filter and cabin filter change and I was told its about 60 and 80. The invoice was for 199 (205 for credit card) When I got in, I was recommended air filter and cabin filter change and I was told its about 60 and 80. The invoice was for 199 (205 for credit card). It contained $25 disposable fee for filters which is laughable because it just goes to trash can. Even the filter does not cost $25. 2) No one seems to care about customer. People seemed motivated to earn money in undisclosed way. For ex: person giving loaner car was not willing to answer single question and pointing me to read agreement instead. 3) There was a request I put to check rear window which was squeaking. They told me they put lubricant and it's all good now. However, there was no change at all. It still makes the sound. 4) No body bothered to check tire pressure. It was getting lower but was not filled up. With all this, it is clear that customer experience was least of the worry for this dealership. I have been to several dealerships in past, Lexus, Toyota, Nissan, Honda.. never had such experience and I do not intend to come back there for future needs. More
by HT
