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Carlos Castillo
Carlos Castillo at City KIA of Greater Orlando

Carlos Castillo

Sales Manager

City KIA of Greater Orlando

9550 S Orange Blossom Trl
Orlando, FL 32837

4.6
173 Reviews
4.6

173 Reviews

Write a Review

173 Reviews of Carlos Castillo

June 12, 2025

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Employee Rating

I had an awesome experience at City Kia, so much so that I bought a second vehicle 2 days later! Awesome team there! More

by Bluice620
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Colon, Ivan Merchan , Eric Welsh

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Jun 13, 2025

City KIA of Greater Orlando responded

Bluice, Thank you for sharing your experience with us and thank you for your loyalty to our dealership. We are delighted to hear that our sales team was able to provide you top-notch customer service that you returned within 2 day, Wow Congratulations!

June 11, 2025

Dealership Rating
Employee Rating

Awesome team here. Treated me right and listened to what I wanted and needed. I will definitely recommend to anyone in the market for a new car. More

by Bluice620
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Colon, Ivan Merchan , Eric Welsh

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Jun 12, 2025

City KIA of Greater Orlando responded

Bluice, Thank you for providing us with a review of your experience at- City KIA. We are delighted to hear that we were able to match you with the right car and within the price range you were looking for.

June 11, 2025

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Employee Rating

Ivan was very attentive and showed great attention to detail. He listened and explained everything well. He is friendly and customer focused. I’ve been in the customer service field all my life for over More

by juanena47
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jessica Colon, Ivan Merchan , Eric Welsh

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Jun 12, 2025

City KIA of Greater Orlando responded

Juan, We appreciate you taking the time to write this great review. Painless and efficient visits are what we aim for, so it is pleasing to hear that Ivan took such great care of you. Enjoy your new vehicle and we look forward to seeing you in the future.

June 09, 2025

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Employee Rating

The guy who attended me , said that the Will be return clean, but unfornatelly , car was Delivered very dirty More

by Joercy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Job Gomes

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Jun 10, 2025

City KIA of Greater Orlando responded

Joercy, Thank you for your time and review. We are pleased to hear that your vehicle services was pleasant just had an issue with the vehicle being dirty. Please give us a call at our dealership and ask for the Service Manager, and we would love to further assist you.

June 07, 2025

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Employee Rating

Always professional, fast courtesy service. Love this place. Check them out. You won’t be sorry! More

by DANIELJMURPHY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Preston Negron, Myles Wong, Jessica Colon, Brenda Ayala

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Jun 09, 2025

City KIA of Greater Orlando responded

Daniel, Thank you for your time and feedback. We are pleased to hear that we were able to fix your vehicle, quickly and conveniently. Please contact us again should you have any further issues.

June 06, 2025

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Employee Rating

Great service advisers informed all thru tj he process went over everything that was done More

by NAYA176
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 09, 2025

City KIA of Greater Orlando responded

Naya, Thank you for your very kind review. We are pleased to hear that your vehicle service experience with TJ was so positive. We look forward to seeing you again when it is time for your next service.

June 04, 2025

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Employee Rating

They are always ready to assist me with any questions I have my service tech is the best 👌 More

by VDW620
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Myles Wong, Brenda Ayala

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Jun 05, 2025

City KIA of Greater Orlando responded

Thank you for leaving us this terrific review! We are happy to know that our team is the best and always ready to assist you with any questions you have.

June 04, 2025

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Excellent customer service, everyone is super friendly and accommodating. Service staff is knowledgeable and competent. We love the convenience shuttle service More

by MICHAELAHANNON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Preston Negron

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Jun 05, 2025

City KIA of Greater Orlando responded

MICHAELA, We are grateful for you leaving us this extraordinary review! We are pleased to know that our team was super friendly, accommodating, knowledgeable and competent. We hope to serve you again in the future.

June 03, 2025

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Employee Rating

Very proficient and competent staff . Would strongly recommend them to friends. In fact, I already have. More

by crudozeppi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis Arraiz

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Jun 05, 2025

City KIA of Greater Orlando responded

Thank you for your review and feedback. We are delighted to hear that you were completely satisfied with your amazing customer service from our team that you are willing to recommend us to other's, thank you. Please let us know if there is anything else we can do to further assist you, we would love to help.

June 02, 2025

Dealership Rating
Employee Rating

Excelente servicio, puntual, atentos, amigables, hablan diferentes idiomas, están avocados al excelso servicio del cliente, limpios, More

by JACKSONGMB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Preston Negron, Maximiliano Ercolani

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Jun 05, 2025

City KIA of Greater Orlando responded

Jackson, Le agradecemos sinceramente el tiempo que se tomó para escribir esta reseña. Nos esforzamos por alcanzar la excelencia en todos los aspectos de nuestro concesionario y nos alegra saber que ha reconocido nuestro esfuerzo. Esperamos verlo pronto.

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