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Carlos Gonzalez
Carlos Gonzalez at Honda World Downey

Carlos Gonzalez

Service Advisor

Honda World Downey

10645 Studebaker Rd
Downey, CA 90241

Contact Me
4.4
16 Reviews

Dealership Experience

5 yrs, 3 mos

Industry Experience

5 yrs, 3 mos

4.4

16 Reviews

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16 Reviews of Carlos Gonzalez

August 09, 2025

Dealership Rating
Employee Rating

Great service and always treated well when I service my vehicle. I don’t go anywhere else. More

by Eric G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gihan Gutierrez, Carlos Villareal, Anthony Moran, Ernesto Cabrera, Steven Cuevas, Robert Pastor, Guillermo Hernandez

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August 06, 2025

Dealership Rating
Employee Rating

People are very courteous and efficient. They have good customer service and they take care of business More

by claudiarjuarez81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gihan Gutierrez, Carlos Villareal, Anthony Moran, Ernesto Cabrera, Steven Cuevas, Robert Pastor, Guillermo Hernandez

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Aug 06, 2025

Honda World Downey responded

claudiarjuarez81 , Thank you for taking the time and leaving us a review ! We’re happy to hear that you found our team courteous, efficient, and committed to good customer service. It’s always our goal to take care of our customers and make every visit a positive one. We appreciate your support and look forward to seeing you again soon!-Dennis Alejo GSM

August 03, 2025

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Employee Rating

Great customer service nice and polite gentleman very patient and understanding and answered all my questions. Thank you More

by j.carrillo323
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gihan Gutierrez, Carlos Villareal, Anthony Moran, Ernesto Cabrera, Steven Cuevas, Robert Pastor, Guillermo Hernandez

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Aug 04, 2025

Honda World Downey responded

j.carrillo323, Thank you for taking the time to share your experience. We're so glad to hear you had a great experience and that our team member was polite, patient, and took the time to answer all your questions. Providing excellent customer service is always our goal, and it's wonderful to know we met that standard for you. -Dennis Alejo GSM

August 02, 2025

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Employee Rating

Dealership was amazing kind friendly and supportive in any ways to help out!!! Would rate this dealership 10/10 More

by SLOGANGARCIA28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 02, 2025

Honda World Downey responded

SLOGANGARCIA28, Thank you for taking the time to share your experience! We're thrilled to hear that you had such a positive experience with our team. Providing kind, friendly, and supportive service is what we’re all about, and your 10/10 rating truly means a lot to us. -Dennis Alejo GSM

August 01, 2025

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Employee Rating

Gracias por su excelente servicio y paciencia con los clientes y el cafecito y las donas gracias More

by Juan E
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gihan Gutierrez, Carlos Villareal, Anthony Moran, Ernesto Cabrera, Steven Cuevas, Robert Pastor, Guillermo Hernandez

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Aug 01, 2025

Honda World Downey responded

Juan E , ¡Muchas gracias por tus amables palabras! Nos alegra saber que nuestro servicio y detalles como el cafecito y las donas hicieron tu visita agradable. Siempre estamos aquí para brindar la mejor atención y esperamos verte pronto de nuevo. -Dennis Alejo GSM

August 01, 2025

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Employee Rating

Speaking for the record pretty much all my services has been at this station so clearly I like it. I’ve only been to one other one and I’m spoiled by coming here. More

by Princella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gihan Gutierrez, Carlos Villareal, Anthony Moran, Ernesto Cabrera, Steven Cuevas, Robert Pastor, Guillermo Hernandez

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Aug 01, 2025

Honda World Downey responded

Princella, thank you so much for your feedback and for taking the time to leave us a review! We’re honored that you’ve chosen our station for most of your services and that we’ve been able to exceed your expectations. It means a lot to us to have customers like you who appreciate the care and quality we strive to provide. We look forward to continuing to serve you for many years to come!-Dennis Alejo GSM

August 01, 2025

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Employee Rating

Carlos Gonzalez is the man! I would definitely recommend him to people. That man has great customer service and he helped multiple people and was spot on! He got the job done an More

by esparza.benji55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 01, 2025

Honda World Downey responded

esparza.benji55, thank you so much for your feedback and for taking the time to leave us a review! Thank you so much for your awesome feedback! We’re thrilled to hear that Carlos Gonzalez made such a positive impression with his excellent customer service and dedication. He truly is a valued member of our team, and we’ll make sure he sees your kind words. We appreciate your recommendation and look forward to assisting you again in the future! -Dennis Alejo GSM

July 31, 2025

Dealership Rating
Employee Rating

Always great customer service, they always tell it like it is when it comes to cars. More

by marcoramirez74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 01, 2025

Honda World Downey responded

marcoramirez74 , thank you so much for your feedback and for taking the time to leave us a review! We believe in honest, straightforward communication, especially when it comes to taking care of your vehicle. We're glad to know you appreciate that approach from Carlos and the consistent service we strive to provide. We truly value your continued trust and support!-Dennis Alejo GSM

July 30, 2025

Dealership Rating
Employee Rating

The service was excellent and carlos was very descriptive with the work that was done and needs to be done on the next visit More

by ladam4131
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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July 28, 2025

Dealership Rating
Employee Rating

Excellent job for attending my car’s needs! Quick and reliable service. Good job to Alex G. Keep up! More

by MPaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Gonzalez

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Jul 28, 2025

Honda World Downey responded

MPaz, Thank you for your rating. I am glad to hear about the awesome customer service you received from Carlos and Alex in attending your vehicle needs in a quick and providing reliable service ! Dennis Alejo GS

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