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Carlos Lopez
Carlos Lopez at Norm Reeves Toyota Dallas

Carlos Lopez

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

Contact Me
4.5
198 Reviews

Dealership Experience

6 yrs

Industry Experience

24 yrs, 11 mos

Languages Spoken

English English

Spanish Spanish

4.5

198 Reviews

Write a Review

198 Reviews of Carlos Lopez

September 27, 2025

Dealership Rating
Employee Rating

I’ve had my Toyota serviced 3 times since I bought my 2023 RAV4 at Toyota Dallas and each time I had great service. I really like this dealership!! More

by tcaccetta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 27, 2025

Norm Reeves Toyota Dallas responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Norm Reeves Toyota Dallas. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 22, 2025

Dealership Rating
Employee Rating

My only concern is that I had no check engine light alert when I drove in, then 15 min after I left vehicle I had a notification for repair that would cost $200. I declined it, the engine light stayed on fo More

by found.angus_4v
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Harveen Toor

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Sep 22, 2025

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 22, 2025

Dealership Rating
Employee Rating

Carlos always gives great service from start to finish , shoutout to Sergio for jumping in and getting me checked in as Carlos was with another customer m. Thank you both ! More

by Dos14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sergio Leyva

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Sep 22, 2025

Norm Reeves Toyota Dallas responded

Thank you for choosing Norm Reeves Toyota Dallas. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 20, 2025

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Employee Rating

Do not know enough about the dealership to make a comment, i can say have not had a bad experience with them. More

by sassyladygo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 20, 2025

Norm Reeves Toyota Dallas responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Norm Reeves Toyota Dallas. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 19, 2025

Dealership Rating
Employee Rating

Respects the customer. Keeps the customer updated on the process, listens to the complaint and acts toward satisfaction. Good location with pleasant staff. More

by Wisepretzelman
Recommend Dealer
Yes

Other Employees Tagged: Carlos Lopez

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Sep 19, 2025

Norm Reeves Toyota Dallas responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Norm Reeves Toyota Dallas! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 10, 2025

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Employee Rating

Quick ,easy, and great customer service. Answered all my questions, also helped me plan my maintenance schedule for my vehicle. Thank you! More

by lugo61539
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Antonio Holmes, Sergio Leyva

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Sep 10, 2025

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 05, 2025

Dealership Rating
Employee Rating

You are an excelente dealership. And I’m a loyal client of Carlos López Thank you for your service. More

by jesush.terrazas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 05, 2025

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 28, 2025

Dealership Rating
Employee Rating

Great service! They were able to help me and fix my issue in no time. More

by rc_ybarra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 28, 2025

Norm Reeves Toyota Dallas responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 28, 2025

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Employee Rating

Amazing service! Brad brought me home and picked me up! He is fantastic! Easiest experience possible…thanks! More

by kafipersaud
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Antonio Holmes , Brad the driver

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Aug 29, 2025

Norm Reeves Toyota Dallas responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 25, 2025

Dealership Rating
Employee Rating

They did the oil change to my car with out the car need iit Carlos never tell me anything and they mess up the plastic cover More

by Lourdes Garcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Conner McMahan

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Aug 25, 2025

Norm Reeves Toyota Dallas responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

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