Carlos Sousa

Bottom line, I purchased a car on 9/26, but I learned the DMV department at the dealer didn't get the paperwork until 10/17, three weeks after the purchase. They got the paperwork out 10/21 and I received fr DMV department at the dealer didn't get the paperwork until 10/17, three weeks after the purchase. They got the paperwork out 10/21 and I received from them the license, registration, etc today 11/5, a reasonable 2 week turnaround. My temporary plate expired 10/25 so I was unable to drive for days. Clearly the problem started with the initial processing of my paperwork on 9/26, not with the dealer's DMV department. I escalated this situation up to the Pinebelt owner during this time but because of the initial delay, nature had to take its course. Bottom line- if a dealer can't handle the paperwork with precision, how can I be sure they know how to change the oil? One more thing- the windshield washer reservoir was not filled. I do like the car though! More

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This was my first time purchasing a vehicle from Pine Belt Mazda and now I will never go anywhere else! The whole team made this experience amazing. Iris and Carlos went above and beyond for me and conti Belt Mazda and now I will never go anywhere else! The whole team made this experience amazing. Iris and Carlos went above and beyond for me and continue to do so even after the purchase was done! More

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Great experience! Fast and efficient. Frank and Carlos were great. Would reccomend to my friends and family Fast and efficient. Frank and Carlos were great. Would reccomend to my friends and family More

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frank was very thorough and answered all my questions. i highly recommend Frank and Pine belt! i highly recommend Frank and Pine belt! More

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I only buy from pinebelt Mazda all employees and managers are very knowledgeable about there products no pressure atmosphere get buying experience are very knowledgeable about there products no pressure atmosphere get buying experience More

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If you’re looking to buy a preowned car, please second guess coming to this dealership. The question is what is the value of someone’s word today? I seem to be questioning that lately. I’m a working c guess coming to this dealership. The question is what is the value of someone’s word today? I seem to be questioning that lately. I’m a working class man who was looking to buy a preowned car when I stumbled across Pinebrook auto sales. They had a preowned 2023 Santa Fe hybrid and good internet reviews. I called Internet sales to set up a test drive. I was told they had to verify if the car was there, in which they did. I was set up a appointment, which was texted and confirmed. I was told who I was meeting with and arrive at their Mazda location in Lakewood, New Jersey. Upon arrival, I was greeted by Carlos one of their managers. I told him I had an appointment at 2 PM to test drive the 2023 Hyundai Santa Fe hybrid. Carlos told me the car was sold in the a.m. I questioned why I was not notified that the car was sold. Carlos explained to me this is a big dealership and Internet sales cannot monitor everything. The car was sold in the morning and left an hour ago. Again, I called in at 1:09 PM and set my appointment for 2 PM. I had an appointment for a car that was not there. Carlos didn’t even offer me an apology. I even told him I drove 33 miles from Oldbridge NJ. It was like he didn’t care and was angry at me for question him. He didn’t even offer me a refreshment and to sit down and give him a chance to rectify this. I know if this was me that’s what I would have done. But you can never speak for someone else so I walked out. I contacted Alena who was the head of Internet sales who offered me what I think was an apology but not a solution. Nothing!. I was just simply told that this sort of thing does not happen here. “But it did” and no solution was provided. I drove 66 miles round-trip plus gas and tolls and time for a car that was not there. I was not even invited into their showroom for a solution. look this is my experience but buyer beware. I didn’t buy a car there. Good luck, and hopefully you won’t experience this. But if it’s an isolated incident, it should’ve been handled better. I saw many wonderful reviews about this dealership so I chose to come there, so disappointed. I even called to see and there was a resolution and told them “ I will right a review” they did not care. I’m sure they must think the public is stupid and won’t care what one person writes, well not this guy. Ps. Their ad is still up as of 3:18 PM on the Internet. Seems like the old bait and switch. Never again. Very very disappointed. Carlos Alena a zero stars if I was allowed to do it. More

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OUTSTANDING! Brandon was my daughter’s salesman and I can’t say enough about him. A true professional who truly made our car purchase NOT an experience but a deli Brandon was my daughter’s salesman and I can’t say enough about him. A true professional who truly made our car purchase NOT an experience but a delight. Kudos to Carlos who was one of the managers who helped complete my daughter’s purchase and rounded out our stress free, enjoyable time at Pine Belt Mazda . I, without hesitation, strongly recommend Brandon, Carlos and this dealership to anyone in search of a vehicle! More

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Everything went smooth. Got a good deal and will definitely be back. Brandon was great. Got a good deal and will definitely be back. Brandon was great. More

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Jason B at Mazda was amazing. Great service. Love my new car Would come back here Great service. Love my new car Would come back here More

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This was my fourth Mazda but by far my favorite transaction. If you’re looking for a new Mazda go see Hannah. She is patient friendly and very knowledgeable with her product. I will be back for my transaction. If you’re looking for a new Mazda go see Hannah. She is patient friendly and very knowledgeable with her product. I will be back for my next Mazda. More

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