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Carlos Villareal
Carlos Villareal at Honda World Downey

Carlos Villareal

Service Advisor

Honda World Downey

10645 Studebaker Rd
Downey, CA 90241

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4.9
29 Reviews

Dealership Experience

2 yrs, 3 mos

Industry Experience

2 yrs, 3 mos

4.9

29 Reviews

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29 Reviews of Carlos Villareal

August 09, 2025

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Employee Rating

Great service and always treated well when I service my vehicle. I don’t go anywhere else. More

by Eric G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gihan Gutierrez, Carlos Gonzalez, Anthony Moran, Ernesto Cabrera, Steven Cuevas, Robert Pastor, Guillermo Hernandez

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August 07, 2025

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I have been coming to Honda world for the past 15 year's. good service. However on my last two visits.i was promised that my car was going to be wash agent even stated in writing- BUT THS NEVER HAPPENED I AM More

by Coachpablo88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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August 07, 2025

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I like how the service was explained and I was given an accurate completion time. I also appreciated the update and time efficiency the whole service took. I thank my service advisor Carlos Villarreal for More

by cervantesashley611
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 08, 2025

Honda World Downey responded

cervantesashley611 , Thank you for sharing your experience! We're so pleased to hear that you appreciated the clear communication, accurate timing, and overall efficiency of your service visit. Carlos Villarreal is a valued member of our team, and we'll be sure to share your kind words with him. We're glad he helped make your visit a pleasant one and look forward to serving you again in the future!-Dennis Alejo GSM

August 07, 2025

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Buen servicio, muy amables,quedo bien mi caro,podrían poner mas snacks para la espera ,pero todo muy bien:) More

by Javier villalobos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 08, 2025

Honda World Downey responded

Javier villalobos , ¡Muchas gracias por su comentario! Nos alegra saber que recibió un buen servicio, que fue atendido con amabilidad y que su carro quedó en excelentes condiciones. Agradecemos también su sugerencia sobre ofrecer más snacks en la sala de espera —la tomaremos en cuenta para seguir mejorando. ¡Esperamos verlo nuevamente pronto! -Dennis Alejo GSM

August 06, 2025

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Employee Rating

People are very courteous and efficient. They have good customer service and they take care of business More

by claudiarjuarez81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gihan Gutierrez, Carlos Gonzalez, Anthony Moran, Ernesto Cabrera, Steven Cuevas, Robert Pastor, Guillermo Hernandez

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Aug 06, 2025

Honda World Downey responded

claudiarjuarez81 , Thank you for taking the time and leaving us a review ! We’re happy to hear that you found our team courteous, efficient, and committed to good customer service. It’s always our goal to take care of our customers and make every visit a positive one. We appreciate your support and look forward to seeing you again soon!-Dennis Alejo GSM

August 05, 2025

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Employee Rating

Dealership is very clean. It has attentive, knowledgeable and professional staff. I have been going there since I first leased my first car 21 yrs ago. More

by Ana Meraz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anthony Moran

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Aug 05, 2025

Honda World Downey responded

Ana Meraz, Thank you so much for your kind words and for being such a loyal customer over the past 21 years! We're truly grateful for your continued trust and support. It's wonderful to hear that you've consistently had a great experience with our clean facility and dedicated staff. We look forward to continuing to serve you for many more years to come!-Dennis Alejo GSM

August 03, 2025

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Employee Rating

Great customer service nice and polite gentleman very patient and understanding and answered all my questions. Thank you More

by j.carrillo323
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gihan Gutierrez, Carlos Gonzalez, Anthony Moran, Ernesto Cabrera, Steven Cuevas, Robert Pastor, Guillermo Hernandez

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Aug 04, 2025

Honda World Downey responded

j.carrillo323, Thank you for taking the time to share your experience. We're so glad to hear you had a great experience and that our team member was polite, patient, and took the time to answer all your questions. Providing excellent customer service is always our goal, and it's wonderful to know we met that standard for you. -Dennis Alejo GSM

August 01, 2025

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Employee Rating

Gracias por su excelente servicio y paciencia con los clientes y el cafecito y las donas gracias More

by Juan E
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gihan Gutierrez, Carlos Gonzalez, Anthony Moran, Ernesto Cabrera, Steven Cuevas, Robert Pastor, Guillermo Hernandez

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Aug 01, 2025

Honda World Downey responded

Juan E , ¡Muchas gracias por tus amables palabras! Nos alegra saber que nuestro servicio y detalles como el cafecito y las donas hicieron tu visita agradable. Siempre estamos aquí para brindar la mejor atención y esperamos verte pronto de nuevo. -Dennis Alejo GSM

August 01, 2025

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Employee Rating

Speaking for the record pretty much all my services has been at this station so clearly I like it. I’ve only been to one other one and I’m spoiled by coming here. More

by Princella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gihan Gutierrez, Carlos Gonzalez, Anthony Moran, Ernesto Cabrera, Steven Cuevas, Robert Pastor, Guillermo Hernandez

Report | Print
Aug 01, 2025

Honda World Downey responded

Princella, thank you so much for your feedback and for taking the time to leave us a review! We’re honored that you’ve chosen our station for most of your services and that we’ve been able to exceed your expectations. It means a lot to us to have customers like you who appreciate the care and quality we strive to provide. We look forward to continuing to serve you for many years to come!-Dennis Alejo GSM

July 30, 2025

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Employee Rating

Honestly i always have a nice welcome , can not day nothing wrong, good service, great job More

by Juan Carlos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 30, 2025

Honda World Downey responded

Juan Carlos , thank you so much for your feedback and for taking the time to leave us a review! We're so pleased to hear that you always feel welcomed and that our team consistently provides you with good service! -Dennis Alejo GMS

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