Carmen Alicea
Carmen Alicea at Williamson Cadillac

Carmen Alicea

Express Service

Williamson Cadillac

7815 SW 104th St
Miami, FL 33156

Contact Me
4.8
526 Reviews
4.8

526 Reviews

Write a Review

526 Reviews of Carmen Alicea

June 02, 2026

Dealership Rating
Employee Rating

Great and fast service. Carmen was very communicative throughout the process and I definitely recommend taking your vehicle for service to her More

by r_gomez18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 04, 2026

Williamson Cadillac responded

Thank you for your positive review and for being a valued customer.

May 30, 2026

Dealership Rating
Employee Rating

Super customer service thank you Omar and they help me a lot with my car you are the best and the lady customer she is Puerto Rican I forget her name but she give great service with the Loaner car thank you More

by Katherine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Omar Barbachan, Diana Garcia

Jun 04, 2026

Williamson Cadillac responded

Thank you for the wonderful review—we'll be sure to share your comments with our team.

May 29, 2026

Dealership Rating
Employee Rating

I had a great experience at the dealership thanks to Carmen! She provided outstanding customer service while my car was being serviced. She was professional, friendly, attentive, and kept me updated thr More

by YAMILKAVILLALBA
Recommend Dealer
Yes

Other Employees Tagged: Carmen Alicea

Jun 04, 2026

Williamson Cadillac responded

Thank you for allowing us to be part of your vehicle journey and for your thoughtful review.

May 27, 2026

Dealership Rating
Employee Rating

Carmen made sure that my car was done quick and right. Everything was perfect. Satisfied. More

by MILLER15.CE
Recommend Dealer
Yes

Other Employees Tagged: Carmen Alicea

Jun 04, 2026

Williamson Cadillac responded

Knowing you had a great experience makes our day—thank you for sharing.

February 11, 2026

Dealership Rating
Employee Rating

Service department is extremely hit or miss on customer experience. Required a lot of follow up on the customer side. Lack of empathy or understanding when interacting with my specific situation. More

by Aecabrera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

February 04, 2026

Dealership Rating
Employee Rating

TUVE UNA UNA GRAN EXPERIENCIA, GRACIAS A CARLOS HERNÁNDEZ OSUNA, QUE ME ATENDIÓ PROFESIONALMENTE, HIZO UN BUEN TRABAJO Y CON MUCHA DEDICACIÓN, LOS RECOMIENDO 100%, GRACIAS!!! More

by RMLOPEZ1311
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 04, 2026

Williamson Cadillac responded

We’re so glad to hear you had a great experience — thank you for sharing your feedback.

January 28, 2026

Dealership Rating
Employee Rating

Outstanding Outstanding team, they go above and beyond my expectations with professionalism and gratitude They treat people with respect and make you feel welcome More

by DOLLARS2207
Recommend Dealer
Yes

Other Employees Tagged: Carmen Alicea

Jan 29, 2026

Williamson Cadillac responded

Thank you for the review — we’re delighted you enjoyed your time with us.

January 21, 2026

Dealership Rating
Employee Rating

I've used Williamson Cadillac service department for years. Very good customer service. Well informed and professional. More

by MINABEAUCHAMP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Varela, Tony Martinez, Edgar Lacayo, Manuel Mundo , Robert Perez, Parts Department, very personable

Jan 29, 2026

Williamson Cadillac responded

We appreciate your kind words and your continued support.

January 12, 2026

Dealership Rating
Employee Rating

Problem with air pressure in all 4 tires. ...OK now! Handled efficiently by Carmin Alecia! Thanks More

by HARRISNSTN
Recommend Dealer
Yes

Other Employees Tagged: Carmen Alicea

Jan 16, 2026

Williamson Cadillac responded

Thank you for your positive feedback; it’s our pleasure to provide you with excellent service.

January 05, 2026

Dealership Rating
Employee Rating

Carmen did a fantastic job and kept me informed They are very efficient and work hard to satisfy More

by juans7
Recommend Dealer
Yes

Other Employees Tagged: Carmen Alicea

Jan 09, 2026

Williamson Cadillac responded

Thank you for sharing your experience — we’re committed to keeping your future visits just as excellent.

1
...

Dealership Inventory (234 Vehicles)

new 2026 Cadillac Escalade car, priced at $129,020
2026 Cadillac Escalade
new
Vibrant White Tricoat exterior
Automatic
Four-wheel Drive
used 2023 Cadillac XT4 car, priced at $30,690
2023 Cadillac XT4
used
Argent Silver Metallic exterior
Automatic
Front-wheel Drive
used 2024 Cadillac XT6 car, priced at $38,990
2024 Cadillac XT6
used
Argent Silver Metallic exterior
Automatic
Front-wheel Drive
used 2024 Cadillac XT4 car, priced at $32,490
2024 Cadillac XT4
used
Argent Silver Metallic exterior
Automatic
Front-wheel Drive
new 2026 Cadillac OPTIQ car, priced at $56,769
2026 Cadillac OPTIQ
new
Celestial Metallic exterior
Automatic
Rear-wheel Drive
new 2026 Cadillac CT5 car, priced at $56,940
2026 Cadillac CT5
new
Black Raven exterior
Automatic
Rear-wheel Drive